酒店回复: Saludos Alejandro. Gracias por compartir tu opinión sobre tu reciente estadía. Te pedimos disculpas por la falta de servicio de limpieza. Abordaremos estas inquietudes a la brevedad y tomaremos las medidas necesarias para asegurarnos de que no vuelvan a suceder.Nos complace saber que tuviste una experiencia positiva con nuestro personal de recepción. Su dedicación a brindar un servicio excelente es un reflejo de nuestro compromiso con la satisfacción de los huéspedes.
酒店回复: Thank you for taking the time to share your feedback. We appreciate your understanding and are delighted to hear that you had an excellent experience at our hotel. We're grateful for your 5 out of 5 review and look forward to welcoming you again soon.
酒店回复: We sincerely apologize for the inconvenience you experienced during your recent booking with us. Your feedback is essential, and we appreciate you taking the time to share your concerns.We understand your frustration, and we have taken immediate action to ensure this issue does not recur. Rest assured that we have addressed this matter with our team and ******* to prevent any miscommunication in the future.We value your patronage and hope you will give us another opportunity to provide you with an exceptional stay. We look forward to welcoming you back soon, and please feel free to reach out to us directly for any future reservations.Thank you for your understanding and for choosing Fairfield Inn & Suites By Marriott Houston Northwest Willowbrook.
2.0分
家庭亲子
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翻译提供方：Google
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我们在酒店住了 5 天，尽管几天都打电话和直接与大堂的人交谈，要求他们打扫房间，但房间只打扫了 1 次。我们的卫生纸快用完了，不得不继续使用脏毛巾。我们从来没有在房间外挂上请勿打扰的标志，所以不能以此为借口。我们在入住期间和离开后都和经理 Ky 谈过。她很抱歉，但无法避免我们在这家酒店有过不好的体验。多年来，我们一直住在世界各地的万豪品牌酒店，这可能是我们最失望的一次经历。
5.0分
家庭亲子
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翻译提供方：Google
房间很干净！！浴室很整洁。早餐比我们预期的要丰富。酒店整体上非常干净漂亮。我绝对推荐这家酒店！
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酒店回复: Thank you so much for your kind words and positive feedback! We're thrilled to hear that you enjoyed your stay and we were able to meet your expectations. It's wonderful guests like you that make our efforts truly rewarding. We look forward to welcoming you back on your next visit soon!
酒店回复: Thank you for taking the time to share your feedback. We are delighted to hear that you had a wonderful stay and that our team, exceeded your expectations. We appreciate your kind words and hope to welcome you back soon.
酒店回复: Thank you so much for your kind words and excellent 5 out of 5 review! We're delighted to hear that you enjoyed your stay at our hotel. We truly appreciate your feedback and are thrilled that you found our staff friendly and helpful, our hotel clean and up-to-date, and our breakfast delicious. We look forward to welcoming you back for another wonderful stay in the future!
酒店回复: Thank you so much for your wonderful 5 out of 5 review! We're thrilled to hear that you had such a fantastic experience with us. Our team takes great pride in providing a clean and welcoming environment for our guests. We look forward to welcoming you back in the future!
我觉得一切都很棒，但是洗衣服务有点慢，因为烘干机坏了，或者即使工作了，衣服也烘干得不太好 :(
服务好，房间干净，食物质量好，适合家庭和商务人士。
合规的酒店，需要一点维护，他们没有打扫房间，因为我们没有通知他们。最后是经理奥马尔，非常友好
一个很棒而且安静的地方...工作人员非常细心和敏捷...当我们登记入住时，他们给了我们房间的卡...这些卡由于门上的锁而不起作用...他们很快就给我们换了另一间...事实上，我推荐这家酒店，服务和员工都非常好
我们通过 ******* 预订了酒店，他们已经接受了预订。当我们晚上 10 点左右到达那里时，他们说他们从早上起就停止接受通过 ******* 的预订。他们没有给我们分配任何房间，我们当时不知道该去哪里。这是他们不可接受的。他们应该早点通知我们
我们在酒店住了 5 天，尽管几天都打电话和直接与大堂的人交谈，要求他们打扫房间，但房间只打扫了 1 次。我们的卫生纸快用完了，不得不继续使用脏毛巾。我们从来没有在房间外挂上请勿打扰的标志，所以不能以此为借口。我们在入住期间和离开后都和经理 Ky 谈过。她很抱歉，但无法避免我们在这家酒店有过不好的体验。多年来，我们一直住在世界各地的万豪品牌酒店，这可能是我们最失望的一次经历。
房间很干净！！浴室很整洁。早餐比我们预期的要丰富。酒店整体上非常干净漂亮。我绝对推荐这家酒店！
酒店很安静，停车位充足。房间宽敞，床很舒服。所有工作人员都非常专业。Jose 在办理入住时做得非常出色。
工作人员非常友好和乐于助人！酒店非常干净和时尚。早餐很美味，厨师很棒，服务也很好。一定会再次入住！！！
接待人员非常友好、冷静、乐于助人。这个地方非常干净。这是我住过的最好的地方。干净，气味非常好，一切都很好