The breakfast was great, the rooms were spectacular, the staff was wonderful. I would've gave it 5 stars, but one of the reasons why I picked this particular hotel was for the indoor pool and hot tub. But the hot tub was out of order. 😔😡 the pool wasn't heated, but the temperature wasn't bad
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酒店回复: Thank you for sharing your experience with us. We're glad to hear you enjoyed the accommodation, as well as the breakfast offerings and staff. We appreciate your feedback regarding the hot tub being out of order and the issue with the pool. We have huddled up with the Maintenance staff regarding these issues and to prevent this from happening in the future. Your comments help us improve. We hope to welcome you back in the future.
5.0分
家庭亲子
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had a fantastic experience at the Hampton Inn & Suites Florence-North-I-95. The staff was incredibly professional, helpful, and genuinely kind from the moment I arrived. My room was spotless, the beds were very comfortable, and everything felt well taken care of.
The complimentary breakfast was also a standout — great quality, plenty of options, and constantly refreshed. Overall, this hotel delivered an excellent stay, and I wouldn’t hesitate to book again the next time I’m passing through the area
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酒店回复: How refreshing to hear your complimentary remarks about our team and our facility. Our team members consistently focus on the care and comfort of our guests, and we are pleased to know that our efforts did not go unnoticed. It will be a pleasure to share your comments with the entire staff. Feedback from our guests is an invaluable tool in our mission to be the first choice of the world’s travelers. Your input and the time taken to tell us of your experience are most appreciated. Please know that we want you as our guest and look forward to our next opportunity to be of service with your travel needs.
4.0分
其他
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Room was clean spotless, staff could have been a little friendlier but… just like me Hampton Inn at the Civic Center hot tub was out of order!!! Civic Center hot tub didn’t even have water in it.
I booked at both hotels because they had hot tubs and with MUCH COOLER weather the last few nights I was looking forward to utilizing that amenity that was listed on BOTH locations. Not happy and not satisfied with Hampton Inn
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酒店回复: Thank you for taking the time to fill out our survey concerning your recent stay with us. Guest feedback is very important to us, and we greatly appreciate your comments. We apologize for the lack of customer service that you have described and assure you that this will be looked into and handled accordingly. We also apologize for the hot tub issue and can certainly understand your frustrations. While I understand that my apologies do not change your experience, please know that your comments have not gone unnoticed.
5.0分
情侣出游
my stay was super only thing was that the hot tub was out of order and i was really loocking forward to get in
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酒店回复: Thank you for choosing to stay with us and we look forward to seeing you again on your next visit to Florence, SC! We apologize for the issue with the hot tub and can certainly understand your frustration. If I can ever be of any service, please do not hesitate to contact me at the hotel.
5.0分
其他
Excellent hotel staff so friendly place was clean and the breakfast was impressive. This will be our stop when we go down to Florida.
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酒店回复: Thank you for taking a moment to share your experience. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.
5.0分
其他
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Hotel was nice. Room was very clean. Quick check in at the desk. Breakfast was good. The women that run it were on top of everything including making sure people were practicing good hygiene near the food area. That was very much appreciated.
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酒店回复: Thank you for your recent stay with us and for taking the time to contact us about your great experience at the Hampton Inn & Suites Florence-North-I-95. We do our best to provide all of our members with best-in-class service and hope to continue exceeding your expectations! We look forward to servicing you again, soon!
5.0分
其他
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This is a great hotel, especially for the money! The room was spacious and nicely updated, very clean and comfortable. We used the laundry facilities and the weight room. The laundry was pretty cheap to do, and the weight room had really good equipment. I wish I had more time to use the indoor pool and jacuzzi!
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酒店回复: Thank you for choosing our hotel and for taking the time out of your busy day to take our survey. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
4.0分
家庭亲子
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Everything was clean but staff was a little too eager to clean the rooms. I walked out at 8am to take a cooler to the car and was asked if I was coming back to the room. I said yes my wife is still asleep. Checkout was 1200. We left the room at 930.
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酒店回复: Thank you for choosing our hotel, and for taking the time to take our survey! We do apologize for the housekeeper asking if you were coming back to the room. I can certainly understand your frustration. I assure you that this is being looked into and handled accordingly. We value your business and hope to serve your future lodging needs if you are ever in this area again.
5.0分
家庭亲子
The staff was pleasant, the room was clean, spacious and very comfortable. The coffee wasn’t very hot but it tasted good.
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酒店回复: Thank you for your recent stay with us and for taking the time to contact us about your great experience at the Hampton Inn & Suites Florence-North-I-95. We do our best to provide all of our members with best-in-class service and hope to continue exceeding your expectations; however, we do apologize for the coffee not being hot and have addressed this issue. We look forward to servicing you again, soon!
还好 还算不错
The breakfast was great, the rooms were spectacular, the staff was wonderful. I would've gave it 5 stars, but one of the reasons why I picked this particular hotel was for the indoor pool and hot tub. But the hot tub was out of order. 😔😡 the pool wasn't heated, but the temperature wasn't bad
had a fantastic experience at the Hampton Inn & Suites Florence-North-I-95. The staff was incredibly professional, helpful, and genuinely kind from the moment I arrived. My room was spotless, the beds were very comfortable, and everything felt well taken care of.
The complimentary breakfast was also a standout — great quality, plenty of options, and constantly refreshed. Overall, this hotel delivered an excellent stay, and I wouldn’t hesitate to book again the next time I’m passing through the area
Room was clean spotless, staff could have been a little friendlier but… just like me Hampton Inn at the Civic Center hot tub was out of order!!! Civic Center hot tub didn’t even have water in it.
I booked at both hotels because they had hot tubs and with MUCH COOLER weather the last few nights I was looking forward to utilizing that amenity that was listed on BOTH locations. Not happy and not satisfied with Hampton Inn
my stay was super only thing was that the hot tub was out of order and i was really loocking forward to get in
Excellent hotel staff so friendly place was clean and the breakfast was impressive. This will be our stop when we go down to Florida.
Hotel was nice. Room was very clean. Quick check in at the desk. Breakfast was good. The women that run it were on top of everything including making sure people were practicing good hygiene near the food area. That was very much appreciated.
This is a great hotel, especially for the money! The room was spacious and nicely updated, very clean and comfortable. We used the laundry facilities and the weight room. The laundry was pretty cheap to do, and the weight room had really good equipment. I wish I had more time to use the indoor pool and jacuzzi!
Everything was clean but staff was a little too eager to clean the rooms. I walked out at 8am to take a cooler to the car and was asked if I was coming back to the room. I said yes my wife is still asleep. Checkout was 1200. We left the room at 930.
The staff was pleasant, the room was clean, spacious and very comfortable. The coffee wasn’t very hot but it tasted good.