酒店回复: Apreciada Amanda, Le agradecemos sinceramente su reseña. Nos alegra saber que disfrutó de su estancia.Su satisfacción es nuestra mayor prioridad, y esperamos tener el placer de recibirle nuevamente en un futuro cercano.¡Hasta pronto! Hotel Riu Palace Punta Cana Online Reputation Manager
1.0分
家庭亲子
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I stayed at Riu Punta Cana from 10/3–10/6/25 for a bachelorette trip, and it was one of the most disappointing resort experiences I’ve ever had. The room was dirty from the moment we walked in. The toilet had visible urine stains inside and on the outer rim, and the rest of the bathroom looked barely cleaned. Housekeeping was rushed — I watched one cleaner “clean” two bedrooms in 10 minutes. The bar area in the room was filthy with coffee stains and ants, and we never used it. Our bedsheets were stained, the pillows smelled bad, and on the first night there was sand all over the bed even though we hadn’t gone to the beach yet. About 95% of the outlets in the room didn’t work — at one point only two were functioning and five of us had to share them. The Wi-Fi constantly went in and out, making it hard to stay in touch with family. The room listing said it sleeps 8, which is impossible. There were five of us and one person had to sleep on the couch. The rooms also were not connected the way the front desk said they would be. We reported multiple issues to the front desk, but the staff dragged their feet and acted like we were inconveniencing them. The buffet was good, but the restaurants were terrible. At the Italian restaurant, the ravioli was so undercooked we had to spit it out. The sports bar had dried-out chili that looked like it had been sitting for hours. On top of everything, there was an awful sewer-like smell outside half the time. The only positives were the buffet
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酒店回复: Dear Milena,We appreciate you taking the time to leave us your feedback. We are deeply saddened to learn that we did not provide you with the experience you expected on this occasion. We apologize for not being able to meet your expectations regarding the room cleaning. Please rest assured that we have shared your comments with corresponding department to reassure that standards are being met. Our housekeeping staff do a light clean of your room on a daily basis. Our team only do a complete service on the 4th day of your stay which then includes the linen change.We regret to read that there have been some issues in your room and our team did not react to your satisfaction. We can assure you that our maintenance team is working very hard in order to fix all problems as fast as possible.Unfortunately, since your reservation was made through a third party, we cannot manage it directly. This is because we do not have authority over the terms and conditions of these platforms. Therefore, we highly recommend you contact the company where you made your reservation directly for any request.Your comments regarding our staff members come as a surprise. Our policy is to make every attempt to please our guests and for this reason, we are very disappointed to find that our team did not turn around this situation to your complete satisfaction during your stay. We would love to welcome you back to show you our progress.Best regards, Hotel Riu Palace Punta CanaOnline Reputation Management
1.0分
商务出差
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This was the worst resort I’ve ever stayed at. My room had no AC, and even after reporting it to the front desk, nothing was done to fix it. The food was terrible, and the service was just as bad. The staff were unfriendly and completely unhelpful. Overall, it was a very disappointing and unpleasant experience—I would not recommend this resort to anyone.
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酒店回复: Dear Ana Daniela,We appreciate you taking the time to provide feedback on your recent stay. As we strive for every guest to have a positive experience, we regret that we were unable to meet all of your expectations on this occasion.We will ensure your comments are promptly forwarded to the relevant department for a detailed follow-up.We hope to be given the chance to host you again in the future and offer you a significantly improved stay.Sincerely,Hotel Riu Palace Punta CanaOnline Reputation Manager
1.0分
情侣出游
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The food was horrible made me and my partner sick for days, house would give us the same towels just refolded, fridge wasn’t restocked, the liquor was horrible, and not to mention we had to carry our own suitcases to the room. I never complain about hotels but this has to be the worst hotel ever, only good part is the parties but overall would never visit again
5.0分
家庭亲子
The service was amazing and food was really good. The rooms are a bit outdated but everything else was really good.
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酒店回复: Dear Nildia,Thank you for taking the time to write a review of your stay. We are pleased to hear your positive feedback about your stay, as it is a recognition of our daily effort and dedication. However, we regret that our facilities did not meet your expectations. Please be aware that we are constantly working on renovating our properties and that your comments will be taken into account in this process.We hope you visit us again soon so we can offer you another pleasant stay. Kind regards, Hotel Riu Palace Punta CanaOnline Reputation Manager
1.0分
情侣出游
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Once we arrived at the resote the staff member Max attention was with everyone around him beside taking care of us, our room was 2046 where there was mold found so they changed our room to where there was roaches and other bugs, this Resote is not clean, we did have towels in our room and when asked for towels we was told that it will be a fee of $4 for each towel, our stay here was the worse, and now we have to go to the emergency room due to the mold.
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酒店回复: Dear Daedric,We truly regret having failed to provide the service you deserve.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We will send your comments to management in case these standards have not been fulfilled at some point.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager
1.0分
其他
Need some English speaking people need vegetarian food dishes they use same utensils which they use for meat very poor quality very dissatisfied
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酒店回复: Dear Pratish,We thank you for sharing your impressions. We are sorry that our offerings did not live up to your expectations during your visit. At RIU, we maintain a firm commitment to the places where we are present by prioritizing the hiring of local staff to promote the development of societies and enrich the cultural diversity of our workforce. We would like to highlight that our Front desk is multilingual, however it is possible that in the event of hiring of new staff or new hotel openings, some of our staff are still in training and do not have a level as high as the rest. In any case, if guests have difficulty making themselves understood, they always have the option to talk to our management team or a Maître who will be delighted to attend their needs.Normally, RIU hotels offer products suitable for special needs that our staff can point out, but complete menus are not always available due not all destinations have easy access to products who suits dietary needs. Therefore, we always encourage our guests with special dietary needs (gluten free, lactose free, vegan…) to inform when making the reservation and also beforehand the hotel reception, so that, on the day of your arrival, we have food with the right characteristics.We hope to have the pleasure of your presence again.Cordially, Hotel Riu Palace Punta CanaOnline Reputation Manager
4.0分
家庭亲子
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What I didn’t like about the hotel:
When I first checked in, the staff didn’t explain where anything was, which made it hard to find amenities and get oriented.
The pools were a long walk from the rooms, which was inconvenient.
There were no lights in the pool area after 6 PM, making it feel unsafe or unusable at night.
Pools closed too early, so there wasn’t much time to enjoy them in the evening.
There was no good selection of 24-hour food options, and room service either didn’t answer or never delivered.
The shower had a terrible smell, like garbage, which made it unpleasant to use.
The bed was uncomfortable—two twin beds pushed together, so sleeping in the middle was awkward.
What I did like:
Every staff member I interacted with was pleasant and nice, which made the experience a bit better despite the issues.
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酒店回复: Dear Gregory,In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects. Truly, this is not the level of experience that we seek to provide our guests. Your feedback will be shared with the management and we hope that you will have a more favourable experience the next time you return to us.Kind Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager
5.0分
家庭亲子
Clean room, good chioces of food in the main buffet and a variety of restaurants onsite near each other. Staff excellent
客房霉味严重，日餐和牛排馆都不好吃
一切都非常美好和舒适
I stayed at Riu Punta Cana from 10/3–10/6/25 for a bachelorette trip, and it was one of the most disappointing resort experiences I’ve ever had. The room was dirty from the moment we walked in. The toilet had visible urine stains inside and on the outer rim, and the rest of the bathroom looked barely cleaned. Housekeeping was rushed — I watched one cleaner “clean” two bedrooms in 10 minutes. The bar area in the room was filthy with coffee stains and ants, and we never used it. Our bedsheets were stained, the pillows smelled bad, and on the first night there was sand all over the bed even though we hadn’t gone to the beach yet. About 95% of the outlets in the room didn’t work — at one point only two were functioning and five of us had to share them. The Wi-Fi constantly went in and out, making it hard to stay in touch with family. The room listing said it sleeps 8, which is impossible. There were five of us and one person had to sleep on the couch. The rooms also were not connected the way the front desk said they would be. We reported multiple issues to the front desk, but the staff dragged their feet and acted like we were inconveniencing them. The buffet was good, but the restaurants were terrible. At the Italian restaurant, the ravioli was so undercooked we had to spit it out. The sports bar had dried-out chili that looked like it had been sitting for hours. On top of everything, there was an awful sewer-like smell outside half the time. The only positives were the buffet
This was the worst resort I’ve ever stayed at. My room had no AC, and even after reporting it to the front desk, nothing was done to fix it. The food was terrible, and the service was just as bad. The staff were unfriendly and completely unhelpful. Overall, it was a very disappointing and unpleasant experience—I would not recommend this resort to anyone.
The food was horrible made me and my partner sick for days, house would give us the same towels just refolded, fridge wasn’t restocked, the liquor was horrible, and not to mention we had to carry our own suitcases to the room. I never complain about hotels but this has to be the worst hotel ever, only good part is the parties but overall would never visit again
The service was amazing and food was really good. The rooms are a bit outdated but everything else was really good.
Once we arrived at the resote the staff member Max attention was with everyone around him beside taking care of us, our room was 2046 where there was mold found so they changed our room to where there was roaches and other bugs, this Resote is not clean, we did have towels in our room and when asked for towels we was told that it will be a fee of $4 for each towel, our stay here was the worse, and now we have to go to the emergency room due to the mold.
Need some English speaking people need vegetarian food dishes they use same utensils which they use for meat very poor quality very dissatisfied
What I didn’t like about the hotel:
When I first checked in, the staff didn’t explain where anything was, which made it hard to find amenities and get oriented.
The pools were a long walk from the rooms, which was inconvenient.
There were no lights in the pool area after 6 PM, making it feel unsafe or unusable at night.
Pools closed too early, so there wasn’t much time to enjoy them in the evening.
There was no good selection of 24-hour food options, and room service either didn’t answer or never delivered.
The shower had a terrible smell, like garbage, which made it unpleasant to use.
The bed was uncomfortable—two twin beds pushed together, so sleeping in the middle was awkward.
What I did like:
Every staff member I interacted with was pleasant and nice, which made the experience a bit better despite the issues.
Clean room, good chioces of food in the main buffet and a variety of restaurants onsite near each other. Staff excellent