酒店回复: Dear Guest, Thank you for sharing such a heartwarming review of your stay with us. We are truly delighted to know that your first safari experience was so memorable and that Kilaguni Serena became a special part of it. It’s wonderful to hear that you enjoyed the beauty of our lodge, the views of the waterhole, our dining experience, and the hospitality of our team. Your kind words are deeply appreciated and will certainly inspire our staff to continue offering exceptional service to all our guests. We hope your next safari adventure will bring you back to stay with us a little longer — there’s always more magic to discover in Tsavo. Warm regards, The Kilaguni Serena Safari Lodge Team
酒店回复: Dear Guest, Thank you for sharing such a heartfelt and inspiring review. We are truly delighted to know that your stay with us felt like a paradise and that you enjoyed the breathtaking views of the watering hole and its wonderful wildlife visitors. It’s a joy to hear that our service and the natural setting made your safari experience so memorable. Your kind words mean so much to our entire team. We look forward to welcoming you back soon for yet another magical stay in the heart of Africa. Warm regards, Team Kilaguni Serena Safari Lodge
酒店回复: Dear Uwetei, Thank you for taking your precious moment to review us, your candid feedback is much appreciated from your recent stay you had a great view, good food just to mention. We hope to be of your service again in the near future. Thank you! Regards, Gilbert T.
酒店回复: Dear Danydero, Thank you so much for sharing such wonderful feedback. We are delighted to know that you found our lodge to be a “dream” stopover in Tsavo, with incredible location, spotless rooms, top-notch food, and our friendly and helpful team making your stay memorable. It is also heartwarming to hear that the breathtaking sweeping views from your room truly touched your heart. We sincerely appreciate your kind words and look forward to welcoming you back soon for another unforgettable experience in Tsavo West, Bene grazie! Warm regards, Gilbert Toroitich. Kilaguni Serena Safari lodge.
酒店回复: Dear Osker, Thank you for taking the time to share your thoughtful feedback. We are delighted to hear that you enjoyed your stay and that the watering hole and wildlife views made your experience truly memorable. It’s wonderful to know you also appreciated our buffet selection and the relaxing atmosphere on the restaurant terrace. We regret the inconvenience caused by the lack of mosquito nets on the balcony doors and the temporary closure of the pool area. The renovation is part of our ongoing efforts to enhance guest comfort, and we truly appreciate your understanding and patience. We look forward to welcoming you back soon to experience the refreshed pool area and another memorable stay with us. Warm regards, The Kilaguni Serena Team
很棒的旅馆，地理位置好，环境也不错。
大堂、餐厅和泳池的景观很棒，泳池也不错。但房间老旧，服务也很差。
为期三天的野生动物之旅，包含三晚在草原旅馆的住宿。第一晚我们入住的是位于察沃国家公园的基拉古尼塞雷纳野生动物园酒店。真是太棒了！酒店与草原完美融合，建筑精美，俯瞰着一个水塘，动物们几乎不停地在那里饮水。可惜我们只住了一晚。房间非常漂亮，晚餐和早餐也棒极了。餐厅也能俯瞰草原。工作人员非常友好。这次经历让我们印象深刻，尤其因为这是我们第一次体验这种类型的旅行；第一次参加野生动物之旅，也是第一次直接睡在草原上。
它远不止是一家酒店；它是通往神奇非洲的门户，一个真正的天堂！酒店位置令人叹为观止，从露台上就能直接看到水塘，让我们得以欣赏到令人难忘的野生动物（大象、斑马、长颈鹿等等）。服务热情周到，设施与周围环境完美融合。这是一次极致的、原汁原味的奢华非洲之旅：绝对值得五星好评！
地理位置绝对令人叹为观止，位于察沃西部，可以一览乞力马扎罗山的壮丽景色，以及大象和水牛每日聚集的水潭。从阳台上观看它们真是别有一番滋味。我的房间干净、舒适，设计也很用心。我喜欢宁静的泳池区，也喜欢一边用餐一边欣赏开阔的平原。每顿饭都新鲜可口，而且服务周到。非常感谢莉莲，她热情周到的服务让每顿饭都感觉很个性化。旅馆经理威尔逊总是在附近，检查入住情况，确保每个人都有宾至如归的感觉。而齐亚安在幕后协调一切的工作做得非常出色——他的支持使整个旅程感觉顺利且计划周全。从狩猎丛林早餐、日落美景和参观马伊纳温泉，到旅馆的宁静时刻，这次经历的每个部分都给我留下了深刻的印象。我会毫不犹豫地再来的。
小屋位于水潭上方略高的位置，视野开阔，可以俯瞰整个山谷，甚至远眺对面的群山。从每个房间和餐厅，你都可以观察到水潭边的活动。食物非常美味。很棒的小屋。
我们在西察沃游猎结束后在这里住了一晚。乍一看，这里非常温馨私密。走进这个“大厅”，可以一览公园的壮丽景色，以及各种动物饮水的水潭。我们住的是套房：干净整洁，无可挑剔。从阳台上欣赏公园的景色，绝对物超所值！这里的食物一流：晚餐和早餐都有各种选择，满足各种口味（早餐甚至还有榛子巧克力酱！）。工作人员非常友好热情。晚餐和早餐都可以俯瞰大象。如果您想在一天游猎后犒劳自己，我推荐这家旅馆。
我们只在这家很棒的酒店住了一晚。一切都维护得无可挑剔，服务一流，自助餐也美味可口。坐在露台上欣赏眼前的美景，你的心跳都会停止；我觉得这景色真是令人叹为观止。我建议至少住一晚，如果可以的话，最好住两晚。
房间非常小，双人间小到可以住三个人。最近几天我在其他旅馆都见过比这好得多的房间。泳池附近正在建新酒吧。泳池也很小。这家旅馆唯一值得称道的地方就是餐厅，景色很棒。食物一般。
这家旅馆最棒的地方是餐厅露台正前方那处令人惊叹的水潭。用餐期间和用餐后，我们近距离观赏了无数动物。晚上在那里一边喝鸡尾酒一边观赏动物，真是太棒了。自助餐种类丰富，种类繁多。可惜的是，阳台门没有蚊帐，晚上无法让新鲜空气进入房间。泳池区因装修而完全关闭，我们对此感到非常遗憾。