The room had a bad musty smell, should of asked for different room.
Bed was comfortable and it was clean.
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酒店回复: Dear Doris, we appreciate you for taking this survey. it is important for us. we apologies for the inconvinience.we were failed to exeed your expectation. we will work on your feedback and give our guest a comfort stay.
5.0分
其他
Stay
I was very pleased about my stay. Staff really nice. Just wish the hot tub was working
酒店回复: we appreciate your business .thanks
1.0分
其他
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The room was no clean the bathroom walls were filthy.
They had down that the beds were queens they are not queens it is a full two people can barely sleep on them.
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酒店回复: We sincerely apologize for the cleanliness issues you encountered during your stay, as well as the discrepancies regarding the bed size. Your experience is important to us, and we take your concerns seriously.We will address the cleaning standards with our housekeeping team to ensure that all areas, including the bathrooms, are maintained to the highest standards. Additionally, we will review the bed specifications to ensure accurate information is provided to our guests.Thank you for bringing these matters to our attention. We hope to have the opportunity to improve your experience in the future.
3.0分
家庭亲子
they advertise an hot tub but it was not working the washers and dryers did not work but would collect the money put into them
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酒店回复: We sincerely apologize for the inconvenience you experienced with the hot tub and the washers and dryers during your stay.We strive to provide our guests with a comfortable and enjoyable experience, and we’re disappointed to hear that we fell short in these areas. Please know that we are actively working to resolve these issues and ensure that our amenities are functioning properly.Your feedback is invaluable to us, and we hope you’ll consider giving us another chance in the future. If you decide to return, please reach out to us directly so we can ensure your next stay meets your expectations.Thank you again for your understanding.
2.0分
家庭亲子
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Breakfast ran until 9. We got there before 8 the waffle batter, syrup, and eggs were all empty. We never did see a staff. We went to the front desk and no one was there. I called and no one answered. We never did see any staff all morning and many people came to an empty breakfast.
The back door kept getting propped open so I kept shutting it but every time I opened our room it was propped open again. It was pretty run down. Broken hot tub with nasty water in it.
I wasn’t expecting a whole lot, but it was still disappointing.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience during breakfast and the issues you encountered with the staff and facilities. It’s concerning that the waffle batter, syrup, and eggs were empty, and that you had trouble finding assistance when you needed it.We appreciate your comments regarding the maintenance of the hot tub and the overall condition of the property. Please know that we take these matters seriously and will address them with our team to ensure improvements are made.Your experience is not reflective of our standards, and we hope you’ll consider giving us another chance in the future. Thank you for bringing these issues to our attention.
2.0分
其他
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Less than adequate
Dirty towels in the tub.
Items on dresser from previous guest. Had to change rooms.
AC was less than adequate. Had it set at the max cooling, just barely tolerable.
Breakfast room above pool, way too warm in that area
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your towels and the condition of your room upon arrival. This is certainly not the standard we strive for.We also regret that the air conditioning did not meet your expectations and that the breakfast room was uncomfortable. Your feedback is invaluable, and we are addressing these concerns with our team to ensure improvements are made.We appreciate your understanding and hope to have the opportunity to provide you with a much better experience in the future.
房间很棒，很干净，就是汽车旅馆的干净程度吧。我们入住的那个晚上特别冷，但房间很暖和，这点非常完美。不过，温泉池水是绿色的，水位也很低，游泳池的水也太凉了。早餐还可以，但没有鸡蛋和果汁。
入住体验太糟糕了。他们多收了钱，比我预订房间时支付的费用还要高。
早餐根本没法吃，又旧又变质。也没有果汁，因为机器坏了。
热水浴缸里有泥沙。
退房时我问为什么多收钱，他们说会联系老板再回复我。但根本没有后续联系。以后再也不会住这里了。
前台接待员非常棒，乐于助人，提供了很多有用的信息。下次还会选择住这里。
非常舒适的地方，满足我的需要，它们非常完美
这是一次非常好的体验，我们喜欢这个地方，因为我们离我需要的一切都很近，谢谢
The room had a bad musty smell, should of asked for different room.
Bed was comfortable and it was clean.
Stay
I was very pleased about my stay. Staff really nice. Just wish the hot tub was working
The room was no clean the bathroom walls were filthy.
They had down that the beds were queens they are not queens it is a full two people can barely sleep on them.
they advertise an hot tub but it was not working the washers and dryers did not work but would collect the money put into them
Breakfast ran until 9. We got there before 8 the waffle batter, syrup, and eggs were all empty. We never did see a staff. We went to the front desk and no one was there. I called and no one answered. We never did see any staff all morning and many people came to an empty breakfast.
The back door kept getting propped open so I kept shutting it but every time I opened our room it was propped open again. It was pretty run down. Broken hot tub with nasty water in it.
I wasn’t expecting a whole lot, but it was still disappointing.
Less than adequate
Dirty towels in the tub.
Items on dresser from previous guest. Had to change rooms.
AC was less than adequate. Had it set at the max cooling, just barely tolerable.
Breakfast room above pool, way too warm in that area