All in all, the stay was good and I would stay there again.The location was close to the Village of Appomatox. The rooms were clean except for stains on the floor and chairs. The breakfast that was advertised wasn't fantastic. It was cold cereal and a bit of fruit.
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酒店回复: Thank you for sharing your feedback and for choosing to stay with us. We’re glad to hear you enjoyed our convenient location and found the rooms clean. We appreciate your comments regarding the carpet and chairs, as well as our breakfast selection — your input helps us improve. We hope to provide an even better experience on your next visit and look forward to welcoming you back.
5.0分
其他
Good value stay
Did the job, cheap and cheerful, nothing to complain about! Good access to Harper’s Ferry
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酒店回复: Thank you for your positive feedback! We’re glad to hear you had a pleasant stay and found our location convenient for visiting Harper’s Ferry. We appreciate your kind words and hope to welcome you back again soon!
2.0分
其他
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While everything visually appeared okay when I went into my room, the instant I lied down on my bed I started sneezing profusely - likely either mold or dust mites. I would not recommend this property. I believe it needs to be
4.0分
其他
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Convenient location but I wouldn't stay here again; room looked like it hadn't been cleaned for awhile, breakfast coffee machine broken, seems like hotel management needs to pay more attention to property so the staff are able to provide a better experience for guests.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the cleanliness concerns and the coffee machine issue during your stay. Your comments have been shared with our management team to ensure improvements are made. We appreciate your input as it helps us provide a better experience for our future guests.
2.0分
其他
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coffee machine was out of order @ breakfast. Coffee machine in room had coffee grinds from last guest, there was one cup and one single serve coffee pod in the room. Had to request more from the front desk. Had to clean tub before taking a shower. There were ants in the room, freezer section of refrigerator was solid ice and hair conditioner dispenser was empty.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay with us at Days Inn Charles Town. We sincerely apologize for the issues you encountered during your visit, including the coffee machines, room cleanliness, and maintenance concerns. This is not the level of experience we strive to provide our guests.Please know that your comments have been shared with our housekeeping and maintenance teams to ensure these matters are promptly addressed — including the in-room coffee setup, refrigerator defrosting, and bathroom cleanliness.We truly appreciate you bringing these details to our attention, as it helps us improve our guest experience. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.Kind regards,
2.0分
朋友出游
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The room was filthy. They texted to ask if I needed anything. I responded with I need a new bed spread because it looks like the one has dried boogers on it. Crickets. The shower was rife with mildew and had several hairs in it. One of the bottles of supplies in the shower had dried product on it. I woke up the morning after my stay (I checked out on a Saturday and woke up Sunday) with bed bugs bites on my face, arms, and legs. Do not recommend.
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酒店回复: We are very sorry to hear about your experience during your stay. This is not the standard we hold for our hotel, and we sincerely apologize for the cleanliness issues, including the condition of the bedding and shower, as well as the serious concern regarding bed bugs. We take all reports like this very seriously and will be investigating immediately to ensure this does not happen again. Your feedback is invaluable, and we truly regret that your stay was uncomfortable.If you are open to discussing this further, please contact us directly at [phone/email] so we can make this right.
5.0分
家庭亲子
It was directly across the entrance from the race track and within walking distance to several fast food restaurants.
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酒店回复: Thank you for taking the time to share your experience! We’re glad you enjoyed our convenient location near the racetrack and within walking distance to local restaurants. It’s always great to hear that our guests find the area accessible and enjoyable.We hope to welcome you back to Days Inn on your next visit!Best regards,
4.0分
其他
Water faucet in shower was VERY hard to turn on, and only got water luke-warm....cold shower not good
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酒店回复: Thank you for taking the time to share your experience at Days Inn Charles Town. We sincerely apologize for the issues you encountered with your shower. We understand how frustrating it can be to have difficulty turning on the water and not have it reach a comfortable temperature.Please know that your feedback has been shared with our maintenance team so we can address this immediately and ensure it doesn’t happen again. We truly value your comments, as they help us improve our guest experience.We hope you will give us another opportunity in the future to provide you with a much more comfortable stay.Warm regards,
4.0分
家庭亲子
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Room was typical for this price range. What made our experience outstanding was the friendliness of the breakfast hostess Mary. She took pride in keeping the area clean, well stocked and being cordial to the guests! I’d stay here again just to visit with Mary at breakfast again!
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that Mary made such a positive impression—she truly takes pride in making our guests feel welcome. We’ll be sure to pass along your compliments to her. We can’t wait to welcome you back, and we’re sure Mary will be just as happy to see you again at breakfast!
谢谢
All in all, the stay was good and I would stay there again.The location was close to the Village of Appomatox. The rooms were clean except for stains on the floor and chairs. The breakfast that was advertised wasn't fantastic. It was cold cereal and a bit of fruit.
Good value stay
Did the job, cheap and cheerful, nothing to complain about! Good access to Harper’s Ferry
While everything visually appeared okay when I went into my room, the instant I lied down on my bed I started sneezing profusely - likely either mold or dust mites. I would not recommend this property. I believe it needs to be
Convenient location but I wouldn't stay here again; room looked like it hadn't been cleaned for awhile, breakfast coffee machine broken, seems like hotel management needs to pay more attention to property so the staff are able to provide a better experience for guests.
coffee machine was out of order @ breakfast. Coffee machine in room had coffee grinds from last guest, there was one cup and one single serve coffee pod in the room. Had to request more from the front desk. Had to clean tub before taking a shower. There were ants in the room, freezer section of refrigerator was solid ice and hair conditioner dispenser was empty.
The room was filthy. They texted to ask if I needed anything. I responded with I need a new bed spread because it looks like the one has dried boogers on it. Crickets. The shower was rife with mildew and had several hairs in it. One of the bottles of supplies in the shower had dried product on it. I woke up the morning after my stay (I checked out on a Saturday and woke up Sunday) with bed bugs bites on my face, arms, and legs. Do not recommend.
It was directly across the entrance from the race track and within walking distance to several fast food restaurants.
Water faucet in shower was VERY hard to turn on, and only got water luke-warm....cold shower not good
Room was typical for this price range. What made our experience outstanding was the friendliness of the breakfast hostess Mary. She took pride in keeping the area clean, well stocked and being cordial to the guests! I’d stay here again just to visit with Mary at breakfast again!