I pay way to much for IHG signature for this place -all I could hear was the people above us walking back and forth and the water running thru the building —- must say cute place but not for what I pay every month! Only a few restaurants around and 15-20 minutes away
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酒店回复: We’re happy that you gave us the opportunity to host you, and we’d love to see you again soon! Let us show you how wonderful a vacation with us can be. Thank you for sharing your rating.
1.0分
家庭亲子
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We were very disappointed by our stay. The morning started off with getting breakfast ready for our kids and finding that there were ants that had taken over the box of food on the counter, and were all over the counter. Maintenance came about an hour later (when they started their shift) to spray. However, the issue seems much deeper than spraying can deal with as the ants continued to be on the counter and they seemed to come from the wall. It’s possible this was just in our room and not the whole complex. The pool closed an hour early the night we arrived, it closed at 3 the next day and supposed to reopen at 4:30 but it did not. This was due to no lifeguards on duty. We had been outside earlier in the day and were very much looking forward to the pool. Since we’re in the middle of the heat wave and on summer vacation, the pool was a large reason we booked this hotel and only part of our family was able to be in there for about 45 minutes. Due to the continuing ant problem and lack of pool access, we did receive a refund for one night (only after reaching out above the on-site hotel management). I do not normally leave bad reviews, but want to save another family the experience that we had.
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酒店回复: We hate to see that your recent stay wasn’t what you hoped it would be. Thank you for your rating. We take this feedback very seriously and appreciate your taking the time to share it.
4.0分
家庭亲子
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The 2 BR was well appointed. We loved the full kitchen and queen sized beds. The only thing was the shower was a bathtub shower combo. A little hard for several in my party to use comfortably. We had a walk out balcony and a straight walk in front entry from the parking lot which were great.
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酒店回复: We never tire of hearing that our guests had a great visit with us! It's a tremendous privilege to play a part in families spending time together, where they can relax and just have fun. We hope we'll see you again soon! Thanks for sharing your review.
4.0分
其他
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Scenic, clean resort with lots to do outside including golf. The staff is friendly and the rooms are clean. Although we got rained out on this week we have thoroughly enjoyed the resort grounds on past visits. We did order a meal from the restaurant which took a long time and was a little high priced. We will bring our own food next time.
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酒店回复: Reviews like this mean the world to us. Thanks for making our day! We hope we'll have the opportunity to provide you another great vacation soon.
3.0分
其他
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Disappointed about the fishing and care of the Middle Lake. Lots of grown up in the lake, drying out. Fishing in big lake very poor. Limited ice cream options. Nice staff who very friendly. No cleaning station for fish.
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酒店回复: We appreciate your rating, and it’s great to know you had a good time with us at Timber Creek Resort. Our mission is to delight our guests, and we’d love to show you a 5-star vacation experience. Come back and see us again soon!
4.0分
其他
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Spent a week here exploring SE Missouri state parks and nearby Illinois outdoor areas. Very convenient to get to these. Especially enjoyed Johnson Shut-Ins, Don Robinson, Taum Sauk, Elephant Rocks, St. Francois and Washington State Parks and their many trails and outdoor areas. Trails are well-marked and have many interesting features. Also, Cliff Cave County Park and Fort de Chartres in Western Illinois along the Mississippi. Minimal healthy dining at the resort met our pescatarian needs - ate at restaurants in Crystal City, Festus, Hillsboro, Bonne Terre and Farmington - each good - Thai Rama was favorite. Units were comfortable though bedrooms were not spacious. Strange tub next to bed in master bedroom. Only one night stand. Sufficient clothes storage. Would be tight for two couples to share. Couch, beds and chairs comfortable. Kitchen well-equipped. Too much road noise even though units are somewhat removed from roads. Wifi was spotty though had no trouble streaming movies. Temperatures were in the high 80s but the pool was closed due to state regulations. Staff very helpful when asked. 5-hole golf course was fun and club rental was very reasonable.
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酒店回复: It never gets better for us than to hear that our guests had a great time at Timber Creek Resort! We're delighted you enjoyed our location, and that you had plenty of fun things to do. Come and see us again soon! Thanks for your rating.
2.0分
其他
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Be very careful in booking this place for less than 7 days. Weekend Getaway stays for less than a 7 day stay results in hidden charges at checkout. Be careful as the costs can skyrocket. Therefore we will not be back if we cannot stay for the initial RCI price we paid. There is not really that many attractions for a 7 day stay.
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酒店回复: It’s always our aim to make sure guests have a positive experience and we hate to hear this did not ring true to your recent stay at Timber Creek Resort. All feedback is appreciated, and we thank you for sharing your rating with us.
5.0分
家庭亲子
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We stayed at this resort over the 4th of July week. It met all of our needs and it was very relaxing. We were able to have coffee on our back porch and even had the chance to watch the geese travel from the back lake to the front lake! At least 100 geese of all sizes! It was so cute!
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酒店回复: We share your love of the natural beauty surrounding us at Timber Creek Resort! Thank you for taking time to offer your rating. We hope we'll see you again soon.
3.0分
情侣出游
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The unit was clean but it is in dire need of updating. There are virtually no activities unless you want to pay a fee. No recommendations were given for restaurants, grocery stores, or recreational activities in the area. If I hadn't done my research ahead of time I wouldn't have known about the things to see and do within an hour of the resort.
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酒店回复: There’s an art to the perfect vacation and we’re constantly working to provide this for our guests at Timber Creek Resort. We appreciate your rating.
5.0分
其他
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Comfortable and clean unit. Adequate kitchen stocked with all a family needs for basic meal prep. Very nice facilities with some planned activities. Mini-golf is wall maintained. Golf course and mini golf were both free to use. Fishing is easily accessed. Too cold for swimming at this time, but it looks like a large pool. Staff has been super friendly and helpful. Would not hesitate to return for another vacation or to recommend the resort to other!
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酒店回复: Thank you for letting us know you had a great experience with us at Timber Creek Resort. We’re thrilled to see this rating and hope you’ll be back to see us again soon!
I pay way to much for IHG signature for this place -all I could hear was the people above us walking back and forth and the water running thru the building —- must say cute place but not for what I pay every month! Only a few restaurants around and 15-20 minutes away
We were very disappointed by our stay. The morning started off with getting breakfast ready for our kids and finding that there were ants that had taken over the box of food on the counter, and were all over the counter. Maintenance came about an hour later (when they started their shift) to spray. However, the issue seems much deeper than spraying can deal with as the ants continued to be on the counter and they seemed to come from the wall. It’s possible this was just in our room and not the whole complex. The pool closed an hour early the night we arrived, it closed at 3 the next day and supposed to reopen at 4:30 but it did not. This was due to no lifeguards on duty. We had been outside earlier in the day and were very much looking forward to the pool. Since we’re in the middle of the heat wave and on summer vacation, the pool was a large reason we booked this hotel and only part of our family was able to be in there for about 45 minutes. Due to the continuing ant problem and lack of pool access, we did receive a refund for one night (only after reaching out above the on-site hotel management). I do not normally leave bad reviews, but want to save another family the experience that we had.
The 2 BR was well appointed. We loved the full kitchen and queen sized beds. The only thing was the shower was a bathtub shower combo. A little hard for several in my party to use comfortably. We had a walk out balcony and a straight walk in front entry from the parking lot which were great.
Scenic, clean resort with lots to do outside including golf. The staff is friendly and the rooms are clean. Although we got rained out on this week we have thoroughly enjoyed the resort grounds on past visits. We did order a meal from the restaurant which took a long time and was a little high priced. We will bring our own food next time.
Disappointed about the fishing and care of the Middle Lake. Lots of grown up in the lake, drying out. Fishing in big lake very poor. Limited ice cream options. Nice staff who very friendly. No cleaning station for fish.
Spent a week here exploring SE Missouri state parks and nearby Illinois outdoor areas. Very convenient to get to these. Especially enjoyed Johnson Shut-Ins, Don Robinson, Taum Sauk, Elephant Rocks, St. Francois and Washington State Parks and their many trails and outdoor areas. Trails are well-marked and have many interesting features. Also, Cliff Cave County Park and Fort de Chartres in Western Illinois along the Mississippi. Minimal healthy dining at the resort met our pescatarian needs - ate at restaurants in Crystal City, Festus, Hillsboro, Bonne Terre and Farmington - each good - Thai Rama was favorite. Units were comfortable though bedrooms were not spacious. Strange tub next to bed in master bedroom. Only one night stand. Sufficient clothes storage. Would be tight for two couples to share. Couch, beds and chairs comfortable. Kitchen well-equipped. Too much road noise even though units are somewhat removed from roads. Wifi was spotty though had no trouble streaming movies. Temperatures were in the high 80s but the pool was closed due to state regulations. Staff very helpful when asked. 5-hole golf course was fun and club rental was very reasonable.
Be very careful in booking this place for less than 7 days. Weekend Getaway stays for less than a 7 day stay results in hidden charges at checkout. Be careful as the costs can skyrocket. Therefore we will not be back if we cannot stay for the initial RCI price we paid. There is not really that many attractions for a 7 day stay.
We stayed at this resort over the 4th of July week. It met all of our needs and it was very relaxing. We were able to have coffee on our back porch and even had the chance to watch the geese travel from the back lake to the front lake! At least 100 geese of all sizes! It was so cute!
The unit was clean but it is in dire need of updating. There are virtually no activities unless you want to pay a fee. No recommendations were given for restaurants, grocery stores, or recreational activities in the area. If I hadn't done my research ahead of time I wouldn't have known about the things to see and do within an hour of the resort.
Comfortable and clean unit. Adequate kitchen stocked with all a family needs for basic meal prep. Very nice facilities with some planned activities. Mini-golf is wall maintained. Golf course and mini golf were both free to use. Fishing is easily accessed. Too cold for swimming at this time, but it looks like a large pool. Staff has been super friendly and helpful. Would not hesitate to return for another vacation or to recommend the resort to other!