It was a beautiful stay. The service was professional. The breakfast was top-notch. The rooms were clean, and the bathroom was neat. It felt like a home away from home.

We had an unexpected setback during our visit when two family members were injured while we were waiting for our rooms. It was a stressful moment, but the deputy manager, Lebo, handled everything with such professionalism, care, and genuine concern that it completely changed our experience for the better. She immediately called an ambulance and ensured we were comfortable! Lebo went above and beyond to assist us, ensuring we were comfortable and well-looked-after, and even upgraded us to make our stay easier during the circumstances as our rooms were a distance from my parents! Her compassion and quick action made a huge difference, and we are incredibly grateful. Despite the incident, the level of service we received—especially from Lebo—was outstanding. Riverside Sun is lucky to have someone like her on their team, and we’ll definitely return because of the exceptional care we received.

I had booked this hotel to celebrate a birthday and I was bit appalled at the staff's attitude when I arrived. Southern Sun is all about friendly staff and good service, however, the staff at this hotel had a 'can't do' attitude which I was not impressed with. I had asked for a lighter/matches to light the birthday cake candle and the staff made it seem like it was impossible to get a lighter or even borrow one to light the candle. I did manage to speak to the manager and he did assist me with lighting the birthday candle though this was not the first incident where the staff didn't want to assist. I think overall this hotel should focus on training their everyday staff on how to be pleasant and friendly towards guests as we do pay to stay there and we also pay to receive good service as well. On another note Well Done to the chefs as the food was delicious. The breakfast was impressive as I appreciated the variety and the quality of food provided. I had ordered room service a few times and I was more than impressed with the food!

We normally enjoy relaxing on the banks of the river and have done so many times. Upon this visit we noticed a decline in service. Which is normally impeccable. We stayed for 2 nights and on the 2nd night had the loudest neighbors in 3 different rooms who went to bed only around 3am. I don't think I will be coming back too soon after this experience.

Our Happy Stay at Riverside Sun

The staff was friendly and helpful from the beginning of our stay right to the end. The facilities and rooms were clean. The food and service was of good standard. We enjoyed ourselves very much and would return again. The only negative is that there are not carports/shade in the parking, the cars get scortched by the sun and may be damaged in case of severe hailstorm.

Nice hotel with comfortable rooms and if you have a river facing room, a nice view on the garden and river. The breakfast is an excellent buffet. We also enjoyed great lunch buffets. The staff is extremely friendly. The hotel bar is unfortunately poorly stocked - no tomita juice to make Bloody Mary's!

An hours drive and you can leave behind the hustle of the city and work n school. We visit here a few times in the year just to rejuvenate n relax. A short drive but really feels like you are far from home when y sitting on the peaceful banks of the river. Food is really good as well and lots of restaurants and stores close by