Friends and ourselves had a Day/Evening out in Ludlow for Christmas. The Travelodge is in walking distance of Ludlow and has the advantage of on-site parking. No one on reception when we arrived late morning, which we weren't expecting as we were too early for check in. We had to contact staff by phone to ask if we were okay to leave the car, before checking in later, and to ask if we could possibly use the WC before walking into town. We were told that there would be no one available to let us in for at least 15 minutes, so we headed into town without a toilet stop. When we returned later we checked in quickly with no problems. The rooms were clean and the beds comfortable. Would definitely stop again as ideal for visiting Ludlow.
1.0分
其他
展开
I made a reservation for 2 nights with my family (my wife and 3 year old son) on 07/12/2025 using the Travelodge app, with a check-in on 08/12/2025 and a check-out on 10/12/2025. I arrived in Ludlow on 8 December and told the receptionist that I had a reservation to get to my room. At first, she said no, I said yes and showed her my reservation number. She gave me the room. We left our luggage and left. As it was our first time in Ludlow, we went to the town centre to explore. We came back in the evening and didn't notice the detail in the room. The room was dirty and full of spider webs. I don't know how long the room had been unused. I went to reception immediately and told the lady at the reception that the room was full of dirty spider webs and how long it had been there. I asked if the room was not used, he said he was not sure and that he would send someone to clean it if you were upset, he cleaned the spider webs even though it was late, we said everything would be okay, we still spent the night in the room, I got up in the morning, I came to the reception for breakfast or where we could go, he told me that I would be checking out on December 9th, I said there was a mistake about this, I made the reservation for December 8th and 9th, I made it through the application and said there was a problem with your application, he gave me the customer representative number, I called 9 times, I could not reach him, I am trying to explain the situation, they do not understand, they are incompetent in problem solving, there is no responsibility, I checked in on the day I made the reservation, I paid for two nights, I stayed for one night and was evicted from the hotel, when I learned this, it was an hour before the last check out, terrible service, terrible service, terrible room, dirty and unacceptable, instead of these, this kind of service is unacceptable, they charged me for two nights, but still They say you will make the payment. I asked the person at the reception why they did not call us and inform us if we did not come to work on December 7th according to my reservation. There is no answer, no responsibility, they could not offer any solution, they could not do anything about the dirty room. This service is unacceptable in this way. This establishment needs to be inspected and the fee should be refunded.
5.0分
其他
展开
Once again, clean bedroom, comfortable, quick check in, good location Arrived late but they were still at reception waiting for me, very pleasant staff, gave me some useful information as I wanted to book my next stay.
5.0分
朋友出游
展开
Come a few times each year on pastoral visits. Yesterday included taking a funeral. Appreciate the welcome - Lucy, the accessible room when one of us is recovering from a broken ankle (a nearby room and a quiet area). Then a "see-you-again" departure with Cloe. Well done and thank you.
酒店旁边两分钟步行路程处就有一个大型Co-op超市和加油站。隔壁还有一家带电动汽车充电桩的酒吧餐厅（叫“松鼠”）。
工作人员很热情、友好且乐于助人。
我对这次住宿很满意。
一家很棒的小型 Travelodge 酒店，停车方便，房间干净，床也很舒服。
很棒的汽车旅馆，就在镇子边上，工作人员非常乐于助人。
非常友好的住宿地点，住得很舒服，很喜欢。
性价比高，酒店也很干净。
尼斯convienient负担得起的accommodation.Very友好亲切的工作人员。干净舒适。靠近其他服务，如零售餐厅和交通。非常尽责的员工，在那里提供协助和帮助。
Friends and ourselves had a Day/Evening out in Ludlow for Christmas. The Travelodge is in walking distance of Ludlow and has the advantage of on-site parking. No one on reception when we arrived late morning, which we weren't expecting as we were too early for check in. We had to contact staff by phone to ask if we were okay to leave the car, before checking in later, and to ask if we could possibly use the WC before walking into town. We were told that there would be no one available to let us in for at least 15 minutes, so we headed into town without a toilet stop. When we returned later we checked in quickly with no problems. The rooms were clean and the beds comfortable. Would definitely stop again as ideal for visiting Ludlow.
I made a reservation for 2 nights with my family (my wife and 3 year old son) on 07/12/2025 using the Travelodge app, with a check-in on 08/12/2025 and a check-out on 10/12/2025. I arrived in Ludlow on 8 December and told the receptionist that I had a reservation to get to my room. At first, she said no, I said yes and showed her my reservation number. She gave me the room. We left our luggage and left. As it was our first time in Ludlow, we went to the town centre to explore. We came back in the evening and didn't notice the detail in the room. The room was dirty and full of spider webs. I don't know how long the room had been unused. I went to reception immediately and told the lady at the reception that the room was full of dirty spider webs and how long it had been there. I asked if the room was not used, he said he was not sure and that he would send someone to clean it if you were upset, he cleaned the spider webs even though it was late, we said everything would be okay, we still spent the night in the room, I got up in the morning, I came to the reception for breakfast or where we could go, he told me that I would be checking out on December 9th, I said there was a mistake about this, I made the reservation for December 8th and 9th, I made it through the application and said there was a problem with your application, he gave me the customer representative number, I called 9 times, I could not reach him, I am trying to explain the situation, they do not understand, they are incompetent in problem solving, there is no responsibility, I checked in on the day I made the reservation, I paid for two nights, I stayed for one night and was evicted from the hotel, when I learned this, it was an hour before the last check out, terrible service, terrible service, terrible room, dirty and unacceptable, instead of these, this kind of service is unacceptable, they charged me for two nights, but still They say you will make the payment. I asked the person at the reception why they did not call us and inform us if we did not come to work on December 7th according to my reservation. There is no answer, no responsibility, they could not offer any solution, they could not do anything about the dirty room. This service is unacceptable in this way. This establishment needs to be inspected and the fee should be refunded.
Once again, clean bedroom, comfortable, quick check in, good location Arrived late but they were still at reception waiting for me, very pleasant staff, gave me some useful information as I wanted to book my next stay.
Come a few times each year on pastoral visits. Yesterday included taking a funeral. Appreciate the welcome - Lucy, the accessible room when one of us is recovering from a broken ankle (a nearby room and a quiet area). Then a "see-you-again" departure with Cloe. Well done and thank you.