酒店回复: Dear Ursula,While we are glad to learn that you had a good stay overall, we apologize profusely for the only gripe you faced with our breakfast offerings. We are making continuous efforts to upgrade our quality of service and hope to make amends and improve your experience during your next stay. Sincerely,Management Team
3.0分
其他
原文
翻译提供方：Google
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酒店回复: Dear Lia,We apologize for the inconvenience you experienced. Cleanliness and pest control are top priorities for us, and your feedback will be shared with our housekeeping team to ensure this issue is promptly addressed.Sincerely,Management Team
2.0分
其他
原文
翻译提供方：Google
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酒店回复: Dear James,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
2.0分
其他
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I'll start with the good news: The beds were comfortable, with nice firm mattresses, and the staff was always friendly.
Now the bad news: 1) When we first arrived to our room, there was a dirty rag on the floor; 2) Twice, we requested clean towels, and our requests were ignored; 3) There were always flies/gnats in the room; 4) There was exposed wiring, both in the bedroom and on the door; 5) The bathtub looked very old, with peeling paint and permanent stains; 6) The sound on the cable TV was often garbled.
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酒店回复: Dear Mark,Thank you for your detailed feedback. While we’re pleased you found our beds comfortable and staff friendly, we’re truly sorry to hear about the issues you encountered with cleanliness, maintenance, and service. Your comments are valuable and will be addressed with our team to ensure improvements are made.Sincerely,Management Team
1.0分
其他
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Where to start? Free breakfast was extremely minimal (cereal or powered donuts and that’s it), a/c in the room didn’t work, and the room was in disrepair and nasty. DO NOT RECOMMEND!!
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酒店回复: Dear Cody,We sincerely apologize for the experience you had during your stay. Your feedback regarding the room condition, air conditioning, and breakfast is concerning and has been shared with our management and maintenance teams for immediate attention. Guest comfort and satisfaction are our top priorities, and we regret that we fell short in your case. We appreciate your comments and hope you might consider giving us another opportunity to provide a much-improved stay.Sincerely,Management Team
1.0分
其他
Guy iñ the office in the mornings the super rude and disrespectful. No patience and I understanding horrible experience he treated me and my family bad.,
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酒店回复: Dear Misty,Thank you for bringing this to our attention. We sincerely apologize for the negative interaction you and your family experienced with a member of our staff. Respectful and courteous service is something we strive to provide every guest, and we are truly sorry that we fell short in this regard. Please know that your comments will be addressed directly with our team to ensure this does not happen again. We value your feedback and regret that your experience was not a positive one.Sincerely,Management Team
4.0分
其他
Just the water heater need maintence because the water is not heat
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad you enjoyed your stay and respectfully note your comment regarding the water heater. Your observation has been noted for maintenance review to ensure proper hot water availability for future guests.Sincerely,Management Team
3.0分
家庭亲子
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For the most part it was a typical budget motel; Cheap breakfast of cereal and nutrigrain bars and thin conforters and lumpy pillows on the bed.
The pro was an amazing air conditioner. The cons were a sketchy neighborhood a stained bottom sheet on the mattress. I don't know if it was blood or piss but they weren't small stains..
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酒店回复: Dear Chris,Thank you for taking the time to share your experience. We’re glad to hear the air conditioner met your expectations, but we’re very sorry to learn about the stained bedding and concerns regarding the neighborhood. Your feedback is being taken seriously, and we’ll work with our housekeeping team to ensure such issues are addressed promptly.Best regards,Management Team
5.0分
其他
One night stay to visit my husband working out of town. Easy check-in, staff was friendly and room was comfortable. Price was decent and pool was great.
位置很棒，房间有点味道，但总体来说还不错。
我们总是选择含早餐的酒店。今天的早餐包括咖啡、橙汁、麦芬和玉米片。没有黄油，没有果酱。我们不得不去别的地方吃早餐。
有蟑螂
没有电视
I'll start with the good news: The beds were comfortable, with nice firm mattresses, and the staff was always friendly.
Now the bad news: 1) When we first arrived to our room, there was a dirty rag on the floor; 2) Twice, we requested clean towels, and our requests were ignored; 3) There were always flies/gnats in the room; 4) There was exposed wiring, both in the bedroom and on the door; 5) The bathtub looked very old, with peeling paint and permanent stains; 6) The sound on the cable TV was often garbled.
Where to start? Free breakfast was extremely minimal (cereal or powered donuts and that’s it), a/c in the room didn’t work, and the room was in disrepair and nasty. DO NOT RECOMMEND!!
Guy iñ the office in the mornings the super rude and disrespectful. No patience and I understanding horrible experience he treated me and my family bad.,
Just the water heater need maintence because the water is not heat
For the most part it was a typical budget motel; Cheap breakfast of cereal and nutrigrain bars and thin conforters and lumpy pillows on the bed.
The pro was an amazing air conditioner. The cons were a sketchy neighborhood a stained bottom sheet on the mattress. I don't know if it was blood or piss but they weren't small stains..
One night stay to visit my husband working out of town. Easy check-in, staff was friendly and room was comfortable. Price was decent and pool was great.