She was very professional and quick to address any concerns definitely will be back
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酒店回复: Dear Elias, thank you so much for your wonderful feedback—we’re thrilled to hear that everything about your stay felt perfect and that Ash made such a standout impression with her professionalism and quick attention to any concerns; we’ll be sure to share your kind words with her, as she truly loves taking great care of our guests. We’re grateful you chose to stay with us and even more delighted to know you’ll be back—we look forward to welcoming you again for another seamless and enjoyable visit. Best Regards,Aries Connects World Customer Team
5.0分
商务出差
The room was beautiful and comfortable, the water pressure in the shower was amazing!!! Definitely the only place I'll stay when I visit the area for work.
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酒店回复: Dear Guest,We are delighted to hear that you found your room both beautiful and comfortable, and that the shower’s water pressure enhanced your stay. It is rewarding to know that our accommodations meet your expectations, especially during your work visits. We look forward to welcoming you back.Sincerely, Hotel Manager.
3.0分
其他
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Room has broken fixtures. Needed cleaned better since it had food still on carpet, a toy by the couch, hair and dirt around the toilet and the room smelled like mildew. It worked for our quick stay over but wouldn’t have been worth it for anything more.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We appreciate you taking the time to provide detailed observations regarding your stay. Your comments about cleanliness and maintenance have been shared with our team as we continually work to uphold the highest standards. We are glad the room met your needs for a brief stay and look forward to the opportunity to provide a more seamless and comfortable experience on your next visit.Sincerely, Hotel Manager
2.0分
其他
Lacked towels one day, bed wasn’t made. Three times we had to get our key reprogrammed to be able to get into our room. Pool was dirty so we couldn’t use it.
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酒店回复: Dear David, thank you for your valuable feedback. We sincerely apologize for the issues you experienced during your stay. The lack of towels, unmade beds, key card problems, and pool cleanliness are unacceptable and fall below our standards. Your feedback has been shared with our housekeeping and maintenance teams to address these concerns and ensure a more reliable and comfortable experience for future guests. Best Regards,Aries Connects World Customer Team
3.0分
其他
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It was okay
Check-in Staff was friendly. Answered our questions and even gave us a pool towel. Room and entire facility was just ok. Not what I would have expected from a Holiday Inn, and especially not for the price of the room. I had points I used so no big deal, but had I paid full price of it, I would have been upset. There is a much nicer place across the street for half the price.
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酒店回复: Dear Katina, thank you for sharing your experience with us. We’re glad to know our check-in staff made a positive impression and ensured you had what you needed for the pool. That said, we regret that the overall condition and value of the stay did not meet your expectations, especially given the Holiday Inn standard you anticipated. Your feedback about both the facility and pricing is important, and we’ll review it carefully as we continue to make improvements to enhance the guest experience. Best Regards,Aries Connects World Customer Team
4.0分
家庭亲子
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Upon arrival, the staff was very pleasant and welcoming. However, during our first night, the A/C unit in our room was making a loud noise. We reported the issue and requested a repair, but unfortunately, no one ever came to fix it. As a result, we had to tolerate the noise throughout our stay. On a positive note, the breakfast was great, and the ladies working in the breakfast room were very helpful and attentive.
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酒店回复: Dear MARIA, thank you for sharing your experience. We’re glad our breakfast team made a positive impression with their attentiveness and service. However, we sincerely apologize for the inconvenience caused by the noisy A/C and the delayed repair response during your stay. Please know your feedback is important to us, and we are actively working to ensure maintenance issues are addressed promptly to improve future guest comfort.Best Regards,Aries Connects World Customer Team
5.0分
其他
Easy check in , clean room will be my go to when I’m in town !!
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酒店回复: Dear Kiterry, thank you so much for your wonderful feedback—we’re delighted to hear that your check-in was easy and your room was clean, and it truly means a lot to know we’ll be your go-to place when you’re in town; if you ever have any preferences or little touches that can make your future stays feel even more comfortable or personalized, our team is always here and happy to help, and we look forward to welcoming you back each time you visit. Best Regards,Aries Connects World Customer Team
1.0分
商务出差
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The staff was very slow and could not answer questions when checking in, despite no other clients waiting for check in. The general areas were very unclean-including floors, bathrooms, and major stains on every couch in lobby area. In the room, the carpet and bathroom floors were dirty, there was hair in the bathtub and it was obvious it had not been wiped down, the sink and bathroom counter had toothpaste and products all over it and mirrors were smudged. There were no amenities, such as soap. The towels were stained with red spots. And the beds looked incredibly messy and I'm afraid to say the sheets did not look like they were changed. Will not recommend or come back to this hotel.
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酒店回复: Dear Emily, thank you for your candid feedback. We sincerely apologize for the unacceptable condition of both the public areas and your room, as well as for the slow and unhelpful service at check-in. These issues fall far below our standards, and we are urgently addressing cleanliness protocols, staff training, and overall maintenance to ensure a safe and welcoming environment for all guests. Your detailed observations are invaluable in helping us improve, and we deeply regret that your experience was so disappointing.Best Regards,Aries Connects World Customer Team
1.0分
家庭亲子
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Stains on the couches from the moment you set foot, dirty carpets throughout. Stained benches in the dinning area. Only one elevator working. No breakfast for over 30 minutes… when i asked at the front desk, all they said was… “they are short staffed”… completely overbooked, they put inflatable beds. The room had a moldy smell, the pillows stank like throwup. The bathroom didn’t have the dispensers filled. Had to ask three times. And then got handed a broken one. This place is falling apart and should not be a part of IHG
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酒店回复: Dear Laura, thank you for your detailed feedback—we sincerely regret that your experience fell far short of expectations. The issues you encountered, from cleanliness concerns to the lack of timely amenities and communication, are unacceptable and do not reflect the standards we aim to uphold. We are currently addressing maintenance backlogs, enhancing housekeeping checks, and actively recruiting to resolve staffing shortages impacting service delivery. Your input is a strong reminder of where immediate improvements are needed, and we are taking steps to ensure a more consistent and comfortable stay for all our guests.Best Regards,Aries Connects World Customer Team
这次住宿非常棒。我们只住了一晚，但设施和清洁度都无可挑剔，非常喜欢这次住宿。其中一件洗漱用品不见了，我在早上7:30左右请求补送。但由于当时没有额外的员工在岗，我们不得不亲自再次提醒他们。不过之后请求就立刻得到了满足。除此之外，没有任何抱怨。
Everything was perfect especially our hostess Ash
She was very professional and quick to address any concerns definitely will be back
The room was beautiful and comfortable, the water pressure in the shower was amazing!!! Definitely the only place I'll stay when I visit the area for work.
Room has broken fixtures. Needed cleaned better since it had food still on carpet, a toy by the couch, hair and dirt around the toilet and the room smelled like mildew. It worked for our quick stay over but wouldn’t have been worth it for anything more.
Lacked towels one day, bed wasn’t made. Three times we had to get our key reprogrammed to be able to get into our room. Pool was dirty so we couldn’t use it.
It was okay
Check-in Staff was friendly. Answered our questions and even gave us a pool towel. Room and entire facility was just ok. Not what I would have expected from a Holiday Inn, and especially not for the price of the room. I had points I used so no big deal, but had I paid full price of it, I would have been upset. There is a much nicer place across the street for half the price.
Upon arrival, the staff was very pleasant and welcoming. However, during our first night, the A/C unit in our room was making a loud noise. We reported the issue and requested a repair, but unfortunately, no one ever came to fix it. As a result, we had to tolerate the noise throughout our stay. On a positive note, the breakfast was great, and the ladies working in the breakfast room were very helpful and attentive.
Easy check in , clean room will be my go to when I’m in town !!
The staff was very slow and could not answer questions when checking in, despite no other clients waiting for check in. The general areas were very unclean-including floors, bathrooms, and major stains on every couch in lobby area. In the room, the carpet and bathroom floors were dirty, there was hair in the bathtub and it was obvious it had not been wiped down, the sink and bathroom counter had toothpaste and products all over it and mirrors were smudged. There were no amenities, such as soap. The towels were stained with red spots. And the beds looked incredibly messy and I'm afraid to say the sheets did not look like they were changed. Will not recommend or come back to this hotel.
Stains on the couches from the moment you set foot, dirty carpets throughout. Stained benches in the dinning area. Only one elevator working. No breakfast for over 30 minutes… when i asked at the front desk, all they said was… “they are short staffed”… completely overbooked, they put inflatable beds. The room had a moldy smell, the pillows stank like throwup. The bathroom didn’t have the dispensers filled. Had to ask three times. And then got handed a broken one. This place is falling apart and should not be a part of IHG