酒店回复: Dear Sir/Madam - Our Valued Guest,Thank you very much for your detailed and balanced review. We are truly delighted to know that you enjoyed our paradise-like environment, clean villas, spotless infinity pool, beautiful views, and the variety of activities available. It is also wonderful to hear that our resort app and built-in translation feature were helpful during your stay.We sincerely apologize once again for the unpleasant incident on your first evening. We fully understand how concerning it must have been, especially for your elderly family member. Please rest assured that we have reviewed this matter internally to prevent similar situations in the future. We are grateful for your understanding and appreciate your recognition of our efforts to make amends.We are very pleased that you enjoyed the breakfast selection and the dining experience at Corallo. Your recommendation of the steak is truly appreciated and will certainly encourage our culinary team.At the same time, we regret that the buggy service and response time for room supplies did not meet your expectations. Your feedback has been shared with our Operations team for immediate improvement, as timely and seamless service is essential to the overall guest experience.Thank you once again for your valuable comments. We sincerely hope to welcome you back for an even more flawless and memorable stay.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Mr. Dorothy Chapman,Thank you for taking the time to share such a comprehensive and candid review. While we are pleased to know that you enjoyed the beautiful beach, warm pools, spacious villa, and certain aspects of our facilities, we are truly sorry that many elements of your stay fell far below expectations.First and foremost, we are deeply concerned to learn about your son’s accident. Please accept our sincere apologies for the lack of immediate care and empathy shown at that moment. This is absolutely not the level of attentiveness or compassion we expect from our team, especially in a situation involving a child. Your feedback has been escalated to senior management for urgent review and retraining.We are equally troubled by your comments regarding perceived discriminatory behavior at the restaurant. We take this matter extremely seriously. Respect, fairness, and equal treatment for all guests are non-negotiable values, and we will conduct a thorough internal investigation into this allegation.We also regret your disappointment with the dining experience, the condition and maintenance of the villa, and the technical issues you encountered. These shortcomings in room upkeep, equipment functionality, and response efficiency do not reflect the standards we aim to deliver. Immediate follow-up has been initiated with Engineering, Housekeeping, and IT to address these concerns.Regarding the membership presentation at check-in, we sincerely apologize if this felt intrusive or aggressive. This should never compromise the comfort of our guests’ arrival experience.We also acknowledge your frustration with the resort app, communication challenges, and delayed spa booking response. Clear communication and efficient service are fundamental to a seamless stay, and we regret that this was not achieved during your visit.While we appreciate your recognition of our natural setting, beach quality, shuttle service, and friendly team members, we fully understand that these positives cannot outweigh the significant concerns you experienced.Your feedback is extremely valuable, and we sincerely thank you for detailing it so clearly. We deeply regret that we did not deliver the five-star experience you expected, and we will be using your comments to drive meaningful improvements.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Sir/Madam - Our Valued Guest,Thank you very much for taking the time to share such a detailed and structured review. We truly appreciate your balanced feedback.We are delighted to know that you enjoyed our lush and spacious grounds, the beautiful south-facing three-bedroom villas suitable for multi-generational families, and the convenience of the complimentary speedboat shuttle to Sunset Town. Your kind recognition of our well-trained and courteous team is especially encouraging.At the same time, we sincerely regret that certain aspects of your stay did not meet expectations. We are concerned to hear your comments regarding the Kids’ Club activities, housekeeping timing, system responsiveness, and dining experience. Your observations have been shared with the relevant departments for immediate review and improvement, particularly in enhancing activity quality, service consistency, and culinary offerings.We also understand your perspective regarding our remote location and dining value. While many guests appreciate the privacy and exclusivity this setting provides, we recognize that it may not suit every travel style, especially for those seeking frequent off-site dining options.Thank you once again for your honest and constructive feedback. We truly value your insights, as they help us continue refining our guest experience.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Mr/Ms. XCGINO,Thank you very much for sharing your detailed and thoughtful review. We are truly honored to know that we were the best hotel you stayed at during your Spring Festival trip. It is wonderful to hear that you enjoyed the peaceful and secluded peninsula setting, the natural environment, and especially the breakfast experience.At the same time, we sincerely apologize for the inconvenience caused by the buggy waiting time. We fully understand how frustrating it must have been to wait, particularly after your spa treatment and when you were trying to catch the water bus. Your feedback has been shared with our Operations team for immediate review to improve response times and coordination. We are grateful to hear that Yuri from the spa was able to assist you in that moment, and we will certainly recognize her for her care and initiative.We also regret that the language barrier and the absence of a dedicated butler impacted your overall experience. Your comments are extremely valuable, and we will continue working on team training and service enhancements to deliver a more seamless and attentive resort experience.Thank you once again for your honest and constructive feedback. We truly hope to welcome you back in the future for a stay that feels perfect in every aspect.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Sir/Madam - Our Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay.We appreciate your comments about the service and are glad to know that you had a generally positive experience with our team. At the same time, we sincerely value your suggestions regarding the condition of the hotel facilities and the dining experience. Your feedback has been shared with the relevant departments as we continuously work on improving both our facilities and culinary offerings.Guest comments like yours are extremely important in helping us enhance the overall experience we provide.We truly hope to have the opportunity to welcome you back in the future and deliver an even more enjoyable stay.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Sir/Madam - Our Valued Guest,Thank you very much for sharing your wonderful feedback about your recent stay with us.We are delighted to know that you enjoyed the beautiful surroundings, spacious villa, and stunning ocean views. It is also great to hear that you appreciated the clarity of the sea, the fine sandy beach, and the convenience of our complimentary bottled water. We are pleased that our dining options and evening activities added to your overall experience as well.Thank you for your kind reminder regarding the internal buggy service; our team always strives to ensure guests can move comfortably around the resort while enjoying the privacy and tranquility of our peninsula location.We truly appreciate your positive recommendation and look forward to welcoming you back for another relaxing stay in the future.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Sir/Madam - Our Valued Guest,Thank you for sharing such a wonderful review of your recent stay with us.We are truly delighted to know that you enjoyed the warm hospitality of our team and the relaxing atmosphere throughout the resort. It is especially rewarding to hear that your family appreciated the spacious villas and the variety of activities available, making it easy to enjoy a full day of fun and relaxation within the resort.Your kind mention of our front desk team and their efforts to ensure a comfortable check-in experience means a great deal to us. Creating memorable family holidays is one of our greatest joys, and we are pleased that your stay reflected that.Thank you as well for recommending our resort to other families. We sincerely look forward to welcoming you and your loved ones back for another memorable getaway.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Ms. Sally334421,Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed our modern rooms, the wide variety offered at our restaurant, and the relaxing atmosphere by the sun and beach.It is especially heartwarming to hear that our team’s preparation for your early morning arrival made a positive difference to your stay. Thoughtful and efficient service is something we truly strive for, and your appreciation means a great deal to us.We sincerely look forward to welcoming you back for another relaxing and memorable escape.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Mr. 成功8899,Thank you very much for your wonderful feedback! We are truly delighted to hear that you had such a fantastic experience with us.Your kind words and recommendation mean a lot to our team, and we are especially grateful that you plan to share your experience with your friends. We look forward to welcoming you back again for another superb stay in the near future.Warm regards,Premier Village Phu Quoc Management Team.
优点:世外桃源般的环境,别墅内部也非常干净,无边泳池干净,view👍,活动很多,提前预约基本都能约到。app好用,自带翻译,对英语不流利的客人很友好。虽然第一天入住的时候闹出了一点不愉快(酒店工作人员晚上9:30误进入我们房间,吓到了老人),但是酒店方最后给出了延迟退房、送机的补偿,让我们感受到了诚意,算是能接受的结果。早餐尤其丰富,品质很好。corallo餐厅的牛排价格不贵(1.2kg,2500000越南盾),品质和澳洲的牛排完全一样,非常值得推荐。
不足之处:buggy车很不稳定,有时候叫了很晚才到,房间需要补给时反应比较慢。
整体评价
在海边玩得还算开心,但餐饮差、房间有问题、服务糟糕。绝对算不上五星级酒店,我们不推荐。
优点
• 第一晚过后,我们提出要求后,他们把我们换到了离餐厅、泳池、海滩更近的房间。
• 别墅空间非常大,私人泳池也不错。
• 所有泳池的水温都很暖和。
• 海滩很漂亮:海面平静、水质清澈、离岸很远都很浅,沙子干净细腻。非常适合带孩子,水里还能看到鱼。
• 海滩免费提供皮划艇使用。
• 大部分员工态度友好,碰面都会微笑打招呼。
• 有很多不错的泳池。
• 酒店有接驳车,方便在园区内出行。
• 设有儿童俱乐部,活动丰富。
缺点
• 我们正要去别墅时,儿子不小心摔倒,头狠狠撞到了桌子。工作人员完全没有帮忙或表示关心,只催我们准备上车。态度冷漠、毫无帮助。
• The Market 餐厅存在歧视:早餐时优先让白人入座,区别对待亚洲客人。
• The Market 餐厅的食物很难吃,尤其是早餐。
• 前台销售人员一入住就强行推销雅高会员,让人反感。
• 部分房间离餐厅、泳池、海滩非常远。
• 很多设施坏了或不能用:电话故障、桌椅破旧/脏、灯开关、总控开关、电视遥控器都需要维修,内部装修做工粗糙。
• 我们的淋浴间少了一整面墙,完全露天。
• 酒店要求用来联系客服的APP(替代前台电话)设计很差,回复极慢。
• 员工英语和沟通能力普遍很差,回答问题含糊不清,还总让你用APP,非常浪费时间、磨耐心。比如我们花了20分钟发消息、打电话预约SPA,结果对方其实早就满房了。
• 酒店很多区域老旧、破败、维护很差。
优点:
1、园区很大,绿植、海滩一点不含糊,风景优美;
2、三卧室房型都朝南,宽敞舒服,适合携带老人和孩子;
3、免费快艇接送到日落小镇,8分钟单程船程很是方便;
4、员工训练有素,见面都会打招呼。
槽点:
1、Kids’ Club活动丰富度太差,写明一个小时的活动一般十分钟以内结束,专业度远远不如泰国;
2、酒店软件系统有时候回复不够迅速,清理房间等到下午五点才来;
3、餐饮质量一般,早餐没几样能吃的;
4、酒店比较偏远,只能在酒店内消费,随便吃个饭(每人点一样东西)能吃出来人均200块人民币,性价比实在太低。
总结:住两晚感受即可,多了都是浪费。
这次春节出行最棒的酒店了,非常幽静的避世半岛,环境分拉满,早餐也是此行中最好的。唯一美中不足的就是服务了,一个是Buggy实在太慢,至少预留20分钟吧,我们又住得比较靠内无法徒步,只能等待浪费了不少时间,尤其是有一次做完SPA等了40分钟工作人员催了好几个电话都没车来,最后还是非常感谢SPA工作人员Yuri自己开车送我们才赶上了水上巴士的时间!另外就是服务人员普遍英语不好,也没有配专门管家,事事都得自己多问,缺少类似度假酒店那种服务贴心的感觉,不然就更完美了!
第三次入住premier village啦,服务还是那么好,度假村内见到每个工作人员都会点头问好,有任何问题都会快速回应。还应我要求给了我最靠近juice bar的别墅,超级满意。这次去还加了免费到日落镇的水上巴士,方便快捷。酒店里很多活动,可以浮潜,和坐船出海看到的珊瑚差不多。早餐也是非常丰富,还有“自行车冰沙”非常有趣。期待下一次富国岛之旅,再来这里度假!
环境优美,房间很大,景色好。这边的海水比长滩那边的清,沙子也比较细腻。瓶装水可以免费提供不限量。酒店内部交通需要叫酒店内巴士,但是要打出富裕时间。酒店内的餐食也不很贵,品质也不错,晚上还有火把表演。出行酒店需要打车,但是也很便宜,大概十几人民币。总体感觉很好
酒店服务人员都很热情和礼貌
在路上看见都会打招呼
酒店环境很好,别墅面积都很大,很适合带小朋友住。
酒店内的娱乐项目很丰富,手工,运动,海上项目都有,并且每天还不一样,感觉不出去就呆在酒店里也不无聊,妥妥滴度假酒店
大堂办入住的服务人员也特别好沟通,我们的一个孩子刚满12岁,也按照儿童算入,亲子特别友好
推荐和几家朋友一起入住。
房间和现代,餐厅的品种也很丰富,很适合泡酒店,享受阳光与沙滩🏖,服务对应都很便捷,知道我们半夜到的,很人性化的提前给我们房间,感谢🙏
非常好的体验!下次还来!超级棒!!!!!!会跟朋友分享!!!!非常好的体验!下次还来!超级棒!!!!!!会跟朋友分享!!!!
我们入住的三卧室海景别墅简直是极致享受。这里的氛围非常轻松宁静,让我们得以真正放松身心。别墅掩映在郁郁葱葱的自然之中。我们喜欢晚上在别墅的私人露台上,手持饮品,欣赏壮丽的日落。随时可以跳进我们自己的私人泳池,这是一个非常棒的额外福利。
海滩很美,海水清澈平静。水很浅,非常适合家庭游玩。对我们来说,一大亮点是海滩一端的珊瑚礁,可以直接从岸边进行浮潜,体验很棒。酒店的主泳池也很出色,占地面积很大,孩子们非常喜欢。
不过,餐厅的食物和服务有待改进。对于一家这么大的酒店来说,菜单显得有些 F少,而且服务经常很慢。只有一个餐厅确实是个限制;增加一些餐饮选择会大大提升宾客体验。
尽管如此,我们还是度过了一次难忘的经历。