酒店回复: Dear Sir/Madam - Our Valued Guest,Thank you very much for your detailed and balanced review. We are truly delighted to know that you enjoyed our paradise-like environment, clean villas, spotless infinity pool, beautiful views, and the variety of activities available. It is also wonderful to hear that our resort app and built-in translation feature were helpful during your stay.We sincerely apologize once again for the unpleasant incident on your first evening. We fully understand how concerning it must have been, especially for your elderly family member. Please rest assured that we have reviewed this matter internally to prevent similar situations in the future. We are grateful for your understanding and appreciate your recognition of our efforts to make amends.We are very pleased that you enjoyed the breakfast selection and the dining experience at Corallo. Your recommendation of the steak is truly appreciated and will certainly encourage our culinary team.At the same time, we regret that the buggy service and response time for room supplies did not meet your expectations. Your feedback has been shared with our Operations team for immediate improvement, as timely and seamless service is essential to the overall guest experience.Thank you once again for your valuable comments. We sincerely hope to welcome you back for an even more flawless and memorable stay.Warm regards,Premier Village Phu Quoc Management Team.

酒店回复: Dear Mr. Dorothy Chapman,Thank you for taking the time to share such a comprehensive and candid review. While we are pleased to know that you enjoyed the beautiful beach, warm pools, spacious villa, and certain aspects of our facilities, we are truly sorry that many elements of your stay fell far below expectations.First and foremost, we are deeply concerned to learn about your son’s accident. Please accept our sincere apologies for the lack of immediate care and empathy shown at that moment. This is absolutely not the level of attentiveness or compassion we expect from our team, especially in a situation involving a child. Your feedback has been escalated to senior management for urgent review and retraining.We are equally troubled by your comments regarding perceived discriminatory behavior at the restaurant. We take this matter extremely seriously. Respect, fairness, and equal treatment for all guests are non-negotiable values, and we will conduct a thorough internal investigation into this allegation.We also regret your disappointment with the dining experience, the condition and maintenance of the villa, and the technical issues you encountered. These shortcomings in room upkeep, equipment functionality, and response efficiency do not reflect the standards we aim to deliver. Immediate follow-up has been initiated with Engineering, Housekeeping, and IT to address these concerns.Regarding the membership presentation at check-in, we sincerely apologize if this felt intrusive or aggressive. This should never compromise the comfort of our guests’ arrival experience.We also acknowledge your frustration with the resort app, communication challenges, and delayed spa booking response. Clear communication and efficient service are fundamental to a seamless stay, and we regret that this was not achieved during your visit.While we appreciate your recognition of our natural setting, beach quality, shuttle service, and friendly team members, we fully understand that these positives cannot outweigh the significant concerns you experienced.Your feedback is extremely valuable, and we sincerely thank you for detailing it so clearly. We deeply regret that we did not deliver the five-star experience you expected, and we will be using your comments to drive meaningful improvements.Warm regards,Premier Village Phu Quoc Management Team.

酒店回复: Dear Sir/Madam - Our Valued Guest,Thank you very much for taking the time to share such a detailed and structured review. We truly appreciate your balanced feedback.We are delighted to know that you enjoyed our lush and spacious grounds, the beautiful south-facing three-bedroom villas suitable for multi-generational families, and the convenience of the complimentary speedboat shuttle to Sunset Town. Your kind recognition of our well-trained and courteous team is especially encouraging.At the same time, we sincerely regret that certain aspects of your stay did not meet expectations. We are concerned to hear your comments regarding the Kids’ Club activities, housekeeping timing, system responsiveness, and dining experience. Your observations have been shared with the relevant departments for immediate review and improvement, particularly in enhancing activity quality, service consistency, and culinary offerings.We also understand your perspective regarding our remote location and dining value. While many guests appreciate the privacy and exclusivity this setting provides, we recognize that it may not suit every travel style, especially for those seeking frequent off-site dining options.Thank you once again for your honest and constructive feedback. We truly value your insights, as they help us continue refining our guest experience.Warm regards,Premier Village Phu Quoc Management Team.

酒店回复: Dear Mr/Ms. XCGINO,Thank you very much for sharing your detailed and thoughtful review. We are truly honored to know that we were the best hotel you stayed at during your Spring Festival trip. It is wonderful to hear that you enjoyed the peaceful and secluded peninsula setting, the natural environment, and especially the breakfast experience.At the same time, we sincerely apologize for the inconvenience caused by the buggy waiting time. We fully understand how frustrating it must have been to wait, particularly after your spa treatment and when you were trying to catch the water bus. Your feedback has been shared with our Operations team for immediate review to improve response times and coordination. We are grateful to hear that Yuri from the spa was able to assist you in that moment, and we will certainly recognize her for her care and initiative.We also regret that the language barrier and the absence of a dedicated butler impacted your overall experience. Your comments are extremely valuable, and we will continue working on team training and service enhancements to deliver a more seamless and attentive resort experience.Thank you once again for your honest and constructive feedback. We truly hope to welcome you back in the future for a stay that feels perfect in every aspect.Warm regards,Premier Village Phu Quoc Management Team.

酒店回复: Dear Sir/Madam - Our Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay.We appreciate your comments about the service and are glad to know that you had a generally positive experience with our team. At the same time, we sincerely value your suggestions regarding the condition of the hotel facilities and the dining experience. Your feedback has been shared with the relevant departments as we continuously work on improving both our facilities and culinary offerings.Guest comments like yours are extremely important in helping us enhance the overall experience we provide.We truly hope to have the opportunity to welcome you back in the future and deliver an even more enjoyable stay.Warm regards,Premier Village Phu Quoc Management Team.

酒店回复: Dear Sir/Madam - Our Valued Guest,Thank you very much for sharing your wonderful feedback about your recent stay with us.We are delighted to know that you enjoyed the beautiful surroundings, spacious villa, and stunning ocean views. It is also great to hear that you appreciated the clarity of the sea, the fine sandy beach, and the convenience of our complimentary bottled water. We are pleased that our dining options and evening activities added to your overall experience as well.Thank you for your kind reminder regarding the internal buggy service; our team always strives to ensure guests can move comfortably around the resort while enjoying the privacy and tranquility of our peninsula location.We truly appreciate your positive recommendation and look forward to welcoming you back for another relaxing stay in the future.Warm regards,Premier Village Phu Quoc Management Team.

酒店回复: Dear Sir/Madam - Our Valued Guest,Thank you for sharing such a wonderful review of your recent stay with us.We are truly delighted to know that you enjoyed the warm hospitality of our team and the relaxing atmosphere throughout the resort. It is especially rewarding to hear that your family appreciated the spacious villas and the variety of activities available, making it easy to enjoy a full day of fun and relaxation within the resort.Your kind mention of our front desk team and their efforts to ensure a comfortable check-in experience means a great deal to us. Creating memorable family holidays is one of our greatest joys, and we are pleased that your stay reflected that.Thank you as well for recommending our resort to other families. We sincerely look forward to welcoming you and your loved ones back for another memorable getaway.Warm regards,Premier Village Phu Quoc Management Team.

酒店回复: Dear Ms. Sally334421,Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed our modern rooms, the wide variety offered at our restaurant, and the relaxing atmosphere by the sun and beach.It is especially heartwarming to hear that our team’s preparation for your early morning arrival made a positive difference to your stay. Thoughtful and efficient service is something we truly strive for, and your appreciation means a great deal to us.We sincerely look forward to welcoming you back for another relaxing and memorable escape.Warm regards,Premier Village Phu Quoc Management Team.

酒店回复: Dear Mr. 成功8899,Thank you very much for your wonderful feedback! We are truly delighted to hear that you had such a fantastic experience with us.Your kind words and recommendation mean a lot to our team, and we are especially grateful that you plan to share your experience with your friends. We look forward to welcoming you back again for another superb stay in the near future.Warm regards,Premier Village Phu Quoc Management Team.