酒店回复: Dear Sir/Madam - Our Valued Guest,Thank you very much for your kind feedback. We are delighted to know that you found our villas comfortable and clean, our team attentive, and that both the beach and swimming pool brought joy to your family. It’s wonderful to hear your children had so much fun, as creating happy family moments is our greatest reward. We truly look forward to welcoming you back to Phu Quoc for another memorable stay.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Sir/Madam - Our Valued Guest,We sincerely appreciate your wonderful feedback and are delighted to know you enjoyed your stay with us, from our wide range of activities to the sunset moments by the beach. 🌅Your kind words for Ms. Lucy truly mean a lot — we are proud of her dedication and will be sure to share your compliments with her. It’s our pleasure to know you felt well taken care of throughout your stay.We look forward to welcoming you back soon for another memorable Sofitel experience.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Ms/Mr. Woxianqiaoyiqiaokanyikan,Thank you very much for sharing your kind words. We’re truly delighted to know you enjoyed the comfort of our rooms, the thoughtful service from our team, and the wide range of facilities across the resort.Your recognition of Mr. Xiao Zhang’s attentive service will be happily shared with him and the entire team. We also appreciate your feedback regarding spa pricing — it’s valuable as we continuously review our offerings to ensure the best guest experience.We look forward to welcoming you back soon for another relaxing stay in our seaside paradise.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Mr. Laikankan111,Thank you for taking the time to share such detailed feedback regarding your recent stay. We sincerely regret that your experience did not meet expectations and would like to extend our deepest apologies for the inconveniences you encountered.Your comments on transportation, cleanliness, dining quality, and service have been carefully noted and shared with the respective department heads for immediate review. Please rest assured that we are addressing these matters to prevent recurrence and to ensure a more seamless and pleasant experience for all our guests.We truly value your loyalty to Accor and hope you might consider giving us another opportunity to restore your confidence in our service.Warm regards,Premier Village Phu Quoc Management Team.
酒店回复: Dear Ms/Mr. Keersalizhangliang,Thank you very much for your wonderful and heartfelt review. We are truly delighted to know that you value the seclusion, tranquility, and what you consider the best beach and sea on Phu Quoc Island. It is especially rewarding to hear that the natural marine life, spacious beach setup, and relaxed atmosphere created such a memorable vacation for you.We are deeply honored by your loyalty and thrilled to learn that you have already stayed with us twice and are planning a third visit. This is the greatest compliment our team could receive.We very much look forward to welcoming you back again for another exceptional and relaxing stay.Warm regards,Premier Village Phu Quoc Management Team.
性价比超高的酒店,别墅舒适干净。服务员热情友好,对于我们的要求都能很快回应。沙滩和泳池都很干净,体验特别好,孩子们玩的很开心。去富国岛还会选择这个酒店
我们入住的三卧室海景别墅简直是极致享受。这里的氛围非常轻松宁静,让我们得以真正放松身心。别墅掩映在郁郁葱葱的自然之中。我们喜欢晚上在别墅的私人露台上,手持饮品,欣赏壮丽的日落。随时可以跳进我们自己的私人泳池,这是一个非常棒的额外福利。
海滩很美,海水清澈平静。水很浅,非常适合家庭游玩。对我们来说,一大亮点是海滩一端的珊瑚礁,可以直接从岸边进行浮潜,体验很棒。酒店的主泳池也很出色,占地面积很大,孩子们非常喜欢。
不过,餐厅的食物和服务有待改进。对于一家这么大的酒店来说,菜单显得有些 F少,而且服务经常很慢。只有一个餐厅确实是个限制;增加一些餐饮选择会大大提升宾客体验。
尽管如此,我们还是度过了一次难忘的经历。
富国岛高级村度假村(雅高管理)的别墅一尘不染。这里简直是我梦想中的居所,整个社区共有215栋别墅,错落有致地分布在山丘上,俯瞰着海滩和花园。酒店的电瓶车服务非常可靠和及时,出行便捷。我们获得了免费升级,真是太棒了。别墅有3间卧室和3.5间浴室,对我们一家四口来说空间绰绰有余。对于大家庭度假或朋友组团出行来说,这里性价比极高。从多个阳台和浴室都能欣赏到绝美的海景,物超所值,设施也完全符合我对奢华度假的期待。工作人员的服务也很周到。私人泳池是个额外的惊喜,但公共泳池也同样令人惊艳。酒店还为儿童和成人提供各种免费活动,包括浮潜、皮划艇、桨板运动和手工艺品制作。健身房设备齐全,能满足您快速健身的需求,还提供瑜伽课程。我没有体验水疗中心,但看起来也是一个放松身心的好地方。自助早餐以及午餐和晚餐的选择都非常美味,种类丰富。如果越南对外国人入境不那么复杂,我真想每年都带家人来这里度假。
特别好的度假村,活动很丰富,里面非常大,需要下载酒店app去叫车和问询,体验了桨板、浮潜、打椰子,最后一天下午还在落日沙滩喝了杯鸡尾酒🍹
特别感谢酒店工作人员会中文的Lucy小姐,问了她很多次关于附近景点、餐厅等,非常耐心解答,并在我上车时主动向司机提供了她的手机号码,让司机有问题可以联系她,让我感觉很安心!有机会还会再来的!
设施:
周边餐饮和便利店也很方便。卫生方面无可挑剔,房间每天打扫两次,床品和毛巾都带着阳光的味道。服务员态度亲切,前台小张还主动帮我们升级了海景房。设施很齐全,有3个不同深度的泳池、24小时健身房和儿童游乐区,不过SPA价格偏高。
我一般很少给差评,但是这一次我要给雅高尊享
1️⃣房间距离太远,摆渡车调度差劲
我从日落小镇到酒店只需要20分钟,但是我从大堂到我的房间加上等待摆渡车的时间基本需要25分钟,每次从房间出去参加活动啥的都要提前半小时出发才能保证不迟到,感觉像是被发配到了宁古塔
2️⃣房间卫生堪忧
主卧衣柜前面的那块儿地毯真的肉眼可见的脏,不懂为啥不清洁还要摆在那里,而且打扫过的房间有一根很长的头发在洗手池里,我们是两个男孩子不会有这么长的头发的
3️⃣餐厅卫生也很一般
我们付钱去吃了餐厅的BBQ NIGHT大概400/人,吃完两个人疯狂拉肚子,感觉烧烤的海鲜都不是很新鲜,还没有我们花300在夜市里the seafood餐馆里吃的干净
因为同行人生日,我预定餐厅的时候提前说了,结果最后忘记了,疯狂说对不起,但是也没有任何补偿
4️⃣服务真的真的真的很差,不值得这个价
我这次住了同集团的铂尔曼和万豪的JW,从来没有出现一次重复沟通的问题,在这里简直是家常便饭。开车的小哥前2分钟还在和你确认,开到一半和同样开车的伙伴打完招呼就忘记你要去哪里,又要来问一遍……
5️⃣说是房间大其实也没有什么用,床也一般舒适设施也很一般,尤其是吹风机大概我们国内泉季都不用的,出现在了均价5000/晚的酒店里
酒店地理位置非常好,但是活动预订系统太差了。预订流程很复杂,我们想做的活动几乎都没能订到。入住后一小时内,第二天想参加的活动就几乎订满了,所以必须提前预订。
不过,酒店在纪念日等特殊场合提供的惊喜和庆祝服务非常棒💯
地理位置绝佳!能看到日出、日落,还有缆车,海水真的很清澈很美,房间里的私人泳池也很大,可以尽情游泳🏊
隐世的别墅酒店,除了出去稍微有点不方便,其他都是绝顶的好。
富国岛最好的沙滩和海域就是在酒店,唯一一个走在岸边可以看到小鱼的酒店。海边设施丰富,不用和人抢,度假感拉满。已经二刷,未来会继续三刷!
真是个美好的地方!和家人在这里悠闲地住酒店,感觉非常宁静放松。
别墅免费升级了,景色真是太棒了。早餐种类丰富又美味,孩子们也吃了很多。
酒店员工都非常亲切,即使我们语言不通,也能通过聊天工具解决所有问题,毫无障碍。
晚餐我们吃了带现场演奏和火焰表演的海鲜自助餐,体验感超赞。
一切都那么完美,我们真希望能再来住这家酒店。最后,前台工作人员还送了孩子一个毛绒玩具,孩子特别开心。
最棒的酒店,非常感谢!
Premier Village是我住过的度假村中最好的一个,没有之一。
入住期间虽然也遇到了一些小问题,但前台经理Xuan Tran亲自细心负责地处理,我对此深表感谢。
我曾住过马尔代夫度假村和滨海湾金沙酒店等世界顶级的五星级度假村,但Premier Village的规模和设施绝对是史无前例的。
度假村提供24小时前台服务,还有专属的沟通APP,支持自动翻译,对于外国住客来说非常方便。
尤其是伊甸园私人房(强烈推荐900号区间的房间),非常适合情侣或蜜月旅行;而海景沙滩房(强烈推荐207-220号区间的房间)则非常适合带小孩或老人的家庭入住。
(如果全家出行,501-515号区间的花园别墅也是不错的选择。)
水疗中心虽然比当地的价格略高,但与全球其他五星级度假村相比反而更划算,而且服务质量也非常细致,令人满意。
我一般不喜欢去同一个地方两次,但Premier Village是少数让我愿意再次带着家人入住的度假村。
无论是规模、设施、服务,还是最美的度假村泳池,都让我拥有了一次完美的体验。
最后,再次由衷感谢前台经理Xuan Tran,谢谢您让我们度过了一个愉快的假期。