I strongly advise travelers to avoid this property, as the positive reviews appear to be misleading or possibly written by individuals connected to the owners. Despite being marketed as a "cottage," the accommodation was merely a small room with an attached bathroom, lacking privacy due to a plain glass front wall with minimal curtains. Additionally, the hotel was under construction, making it an unsafe .The staircase to the first floor was loosely installed, posing a serious risk. The hygiene standards were extremely poor, and no trained staff was available. The only staff member present was unprofessional and rude, adding to the unpleasant experience. Treebo’s customer service further disappointed us, as they responded to our concerns in a rude manner instead of addressing the issues. Although breakfast was supposedly included in the package, all we received were two idlis . The high pricing of this place is completely unjustified given the lack of basic amenities, safety concerns, and unprofessional service. If you are considering a stay in Coorg, I recommend exploring alternative options that prioritize guest comfort, safety, and professionalism.
3.0分
家庭亲子
Everything is good. But there is no restaurant which is not good for family. Bugs and mosquito coming inside room during night.
5.0分
朋友出游
Excellent place... good morning walks.....staff is great... location is beautiful.,. coffee plants healthy.
5.0分
朋友出游
Serene place at an affordable price. We friends (18 persons) went for an 2 days trip and enjoyed Mercera. We can recommend this place for our friends as well.
1.0分
其他
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Good Things: 1. The hotel is about 10km outside the city centre, amidst coffee plantation. 2. Staff are polite, friendly and helpful. Bad, Rather Worst Things: 1. The pictures provided in booking sites are of cottage but that's deceiving because this is an under construction building. When asked the staffs about it, they said, the cottage was there earlier, now that has been broken down and the new building is under construction. Moreover the new images are not updated in any of the booking sites. 2. Rooms are neat but filled with insects 3. No option in complementary breakfast. In the name of complementary breakfast they provide the same dish every day. 4. The main issue is privacy. Leave out privacy for couples. There's no basic privacy for anyone. The glass is see through and the curtains are sleek and translucent. 5. The glass door has gaps, so insects keep coming in. 6. The bathroom exhaust doesn't work. 7. Several snails in the bathroom. 8. The faucet functions just the opposite to what it says on it. I mean, if you turn it to where it says 'Hot', only cold water comes out and in place of 'Cold' hot water comes out, that too only once you've wasted about a bucket full of water, may be more at night. 9. No dim / night lamp. 10. Difference between a Standard room and a Delux room is just that the mattress is different one and another difference is that with the TV. In the Delux room you get a foam + choir mattress and a SMART TV, where as the Standard room gets a Spring Mattress and the TV is of a smaller size and just with cable connection. Otherwise the rooms are identical. 11. No toiletries provided. 12. In order to make it adventurous, they have not trimmed the coffee plants at the entrance of the hotel. As a result you almost have to crawl, while entering the hotel. 13. No intercom. So in order to call for 14. Even in December, no provision of bonfire.
1.0分
其他
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1. No place to sit and discuss 2. No dinning place 3. Worst complementary food 4. Bedsheets not cleaned properly 5. No proper hot water on day one 6. No place for camp fire 7. faced communication issue, it’s better to have proper reception people with English language. 8. Day one breakfast was not received on time 9. Ambience were poor 10. No soaps/Brush/toothpaste were provided
5.0分
朋友出游
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The stay was pleasant, the hotel is situated outside the main city 10kms from city centre in the middle of a coffee plantation. The caretaker Kanchi is really sweet lady and ensures you have a pleasant stay.
5.0分
其他
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Awesome property in the lap of nature,well maintained rooms, neat and clean hygiene rooms, good breakfast and dinner was provided, special thanks to cook saraswathi, caretaker Sagar will be available all time, house keeping staff did their job promptly,i loved the place, will visit again shortly, Kudos jammabane
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酒店回复: Dear Guest, Thank you for taking the time to write this review. We are extremely humbled and grateful that you enjoyed your stay with us. Your appreciation is highly encouraging and will go a long way in motivating us to achieve even greater levels of guest delight. Thank you very much and we look forward to welcoming you again. Best Wishes, Treebo Hotels.
5.0分
情侣出游
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Awesome stay for 3days.Room is kept clean and staff is so humble and responsive. most importantly amazing view from the room. One minus is food is not available at the hotel,need to travel for it or it should be ordered.
3.0分
其他
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We had stayed in this cottage for 3 nights and overall property experience was good, but there is no proper room service. Property is so isolated which is great thing but wont recommend for solo travellers who are planning for long stay. There is only on caretaker Kanchi from Nepal who barely understands any language and its very difficult to get things done. Owner never answered our call for any help. Rooms were clean but didnt get fresh bedsheet and blanket throughout our stay for 3 days. This property needs to increase staff and should have basic kitchen to get at least hot water. In monsoon dont expect hot water :\
I strongly advise travelers to avoid this property, as the positive reviews appear to be misleading or possibly written by individuals connected to the owners. Despite being marketed as a "cottage," the accommodation was merely a small room with an attached bathroom, lacking privacy due to a plain glass front wall with minimal curtains. Additionally, the hotel was under construction, making it an unsafe .The staircase to the first floor was loosely installed, posing a serious risk. The hygiene standards were extremely poor, and no trained staff was available. The only staff member present was unprofessional and rude, adding to the unpleasant experience. Treebo’s customer service further disappointed us, as they responded to our concerns in a rude manner instead of addressing the issues. Although breakfast was supposedly included in the package, all we received were two idlis . The high pricing of this place is completely unjustified given the lack of basic amenities, safety concerns, and unprofessional service. If you are considering a stay in Coorg, I recommend exploring alternative options that prioritize guest comfort, safety, and professionalism.
Everything is good. But there is no restaurant which is not good for family. Bugs and mosquito coming inside room during night.
Excellent place... good morning walks.....staff is great... location is beautiful.,. coffee plants healthy.
Serene place at an affordable price. We friends (18 persons) went for an 2 days trip and enjoyed Mercera. We can recommend this place for our friends as well.
Good Things: 1. The hotel is about 10km outside the city centre, amidst coffee plantation. 2. Staff are polite, friendly and helpful. Bad, Rather Worst Things: 1. The pictures provided in booking sites are of cottage but that's deceiving because this is an under construction building. When asked the staffs about it, they said, the cottage was there earlier, now that has been broken down and the new building is under construction. Moreover the new images are not updated in any of the booking sites. 2. Rooms are neat but filled with insects 3. No option in complementary breakfast. In the name of complementary breakfast they provide the same dish every day. 4. The main issue is privacy. Leave out privacy for couples. There's no basic privacy for anyone. The glass is see through and the curtains are sleek and translucent. 5. The glass door has gaps, so insects keep coming in. 6. The bathroom exhaust doesn't work. 7. Several snails in the bathroom. 8. The faucet functions just the opposite to what it says on it. I mean, if you turn it to where it says 'Hot', only cold water comes out and in place of 'Cold' hot water comes out, that too only once you've wasted about a bucket full of water, may be more at night. 9. No dim / night lamp. 10. Difference between a Standard room and a Delux room is just that the mattress is different one and another difference is that with the TV. In the Delux room you get a foam + choir mattress and a SMART TV, where as the Standard room gets a Spring Mattress and the TV is of a smaller size and just with cable connection. Otherwise the rooms are identical. 11. No toiletries provided. 12. In order to make it adventurous, they have not trimmed the coffee plants at the entrance of the hotel. As a result you almost have to crawl, while entering the hotel. 13. No intercom. So in order to call for 14. Even in December, no provision of bonfire.
1. No place to sit and discuss 2. No dinning place 3. Worst complementary food 4. Bedsheets not cleaned properly 5. No proper hot water on day one 6. No place for camp fire 7. faced communication issue, it’s better to have proper reception people with English language. 8. Day one breakfast was not received on time 9. Ambience were poor 10. No soaps/Brush/toothpaste were provided
The stay was pleasant, the hotel is situated outside the main city 10kms from city centre in the middle of a coffee plantation. The caretaker Kanchi is really sweet lady and ensures you have a pleasant stay.
Awesome property in the lap of nature,well maintained rooms, neat and clean hygiene rooms, good breakfast and dinner was provided, special thanks to cook saraswathi, caretaker Sagar will be available all time, house keeping staff did their job promptly,i loved the place, will visit again shortly, Kudos jammabane
Awesome stay for 3days.Room is kept clean and staff is so humble and responsive. most importantly amazing view from the room. One minus is food is not available at the hotel,need to travel for it or it should be ordered.
We had stayed in this cottage for 3 nights and overall property experience was good, but there is no proper room service. Property is so isolated which is great thing but wont recommend for solo travellers who are planning for long stay. There is only on caretaker Kanchi from Nepal who barely understands any language and its very difficult to get things done. Owner never answered our call for any help. Rooms were clean but didnt get fresh bedsheet and blanket throughout our stay for 3 days. This property needs to increase staff and should have basic kitchen to get at least hot water. In monsoon dont expect hot water :\