酒店回复: Dear Guest User - glad you liked our Chinese restaurant, Hai Sang Lou. We will be sure to share your review with the kitchen team. Also happy that your family like the fireworks! We hope to welcome you back soon!
酒店回复: Dear cbtan73,hank you for taking the time to share your feedback. We are truly sorry to learn that your experience with us did not meet your expectations, and we sincerely apologize for the disappointment and frustration you felt during your stay.We regret that the condition of the facilities, cleanliness, food variety, service responsiveness, and overall value did not reflect the standards you expected from a five-star resort. Your comments regarding hygiene, delays in service, staff professionalism, pool size, ongoing works, and pricing have been taken very seriously and have been escalated to our management team for immediate review and corrective action. This is certainly not the experience we aim to provide to our guests.We also apologize for the inconvenience caused by the resort’s location and transportation challenges, as well as for any discomfort you experienced during your stay. While we understand that this experience has left a very negative impression, we truly appreciate your candid feedback, as it highlights areas that require urgent improvement.Thank you once again for sharing your honest thoughts. We are sorry that we were unable to meet your expectations on this occasion and regret that your stay did not reflect the quality of experience we strive to deliver.Regards, Syabil AzfarDuty Manager
酒店回复: Dear Valued Guest,Thank you for sharing your lovely feedback with us. We’re delighted to hear that you found the room comfortable and felt the stay was great value for money. It’s also wonderful to know you enjoyed the unique water villa concept and even had fun discovering the palm tree shape while jogging around the resort — that’s a great way to explore!We appreciate your comment regarding the seawater clarity. Natural conditions such as tides and weather can affect visibility, but we understand how this may impact the experience of observing marine life.We’re especially happy that the beach sunset left a strong impression on you. We truly hope to welcome you back again for another relaxing and memorable stay.Regards,Syabil AzfarDuty Manager
5.0分
高级房
朋友出游
很好，安静，干净，环境好，服务也挺好的，就是海水是混的
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酒店回复: Dear Valued Guest,Thank you for your valuable feedback. We are pleased to learn that you found the environment quiet, clean, and comfortable, and that our service met your expectations. Regarding the seawater clarity, this is influenced by natural factors beyond our control. We truly appreciate your understanding and hope to welcome you again.Kind Regards,Nazarul Hisham JaniNight Manager
酒店回复: Dear Caoxiran,Thank you for sharing your experience with us—it’s wonderful to hear that your spontaneous change of plans led you to discover our resort, which you described so beautifully as Kuala Lumpur’s "Little Madai."We’re glad you appreciated the nature-conscious and eco-friendly environment we strive to maintain. While it’s true that the area is more suited for quiet reflection than bustling activity, we’re happy it provided you with a peaceful escape from the city.The Dragon Fruit Restaurant is a great stop—glad to hear you enjoyed it on your way back!We hope to welcome you again in the future, whether for another relaxing getaway or a stop on a bigger journey.Warm regards,Nazarul Hisham JaniNight Manager
3.2分
家庭别墅
家庭亲子
原文
翻译由AI提供
评论区说得没错——房间没打扫干净，电瓶车服务也慢得离谱。如果不是房间太远，我们宁愿走路。
房间也挺旧的，有点破败。
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酒店回复: 尊敬的宾客：
感谢您与我们分享您的入住体验。对于您所遇到的不足之处，我们深表歉意，尤其是在房间清洁度、服务延误以及房间整体状况方面。这并非我们力求达到的标准，您的反馈将与客房服务和运营团队分享，以确保立即改进。
我们非常重视您的诚实，因为它有助于我们发现需要改进的地方。我们希望未来有机会再次欢迎您，并为您提供更优质的入住体验。
此致，
Nazarul Hisham Jani
夜班经理
马来西亚金棕榈树酒店
点评来源 Trip.com
2.0分
家庭别墅
家庭亲子
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抵达酒店check in 是把行李放在路边，我要走进登记大厅里做登记，第一次五星级度假屋还坐在楼梯处等待长达半小时的buggy😡还被后来抵达的旅行团插队！根本没有酒店员工在外面安排次序。入住酒店后要出去走走再等半个小时buggy车才来接送，浪费了我的时间。晚上也一直在等buggy车去吃晚餐结果等了半小时还没来再打一次电话给客服，司机说第一次的电话没有接到通知白白浪费了我的时间。就这样左等右等晚餐时间10点才吃上。第二天早餐也是在等buggy，吃完在餐厅也是要等buggy车 大部分住客都感到非常不满。buggy车太少住的地方离开太远，没办法步行。如果你有很多时间浪费可以来住，要不然就待在房间不要出门。真的没有住过服务那么差的度假胜地！非常不满意！
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酒店回复: Dear Dongmei,We are very sorry to read about your disappointing experience. Waiting times and service gaps like the ones you described do not reflect the standards we strive for. We especially regret that this affected your check-in, dining, and overall stay. We are actively reviewing our buggy scheduling and guest flow management to prevent such issues. Thank you for bringing this to our attention – your feedback will help us improve.We sincerely hope to welcome you again and provide a much smoother and more enjoyable stay.Warm regards,Winda Supail SodomonFront Office ManagerGolden Palm Tree Malaysia
服务很好，中餐很好吃，还有沙滩火花表演，小孩子比较喜欢，离马来西亚吉隆坡机场也很近，如果没有时间去仙本那，可以选择来这里
说真的，非常失望。五星级的收费，三星级的档次。老旧破败，餐食单调，卫生堪虑，服务拖沓。苍蝇到处飞。离附近的乡镇市集至少也要八公里。反正是绝对不会再去了。包括吉隆坡都是个破地方。我上回去马来西亚是1999年，感觉他们还活在1999年。
叫他们换毛巾可拖一整个白天，服务员赤脚进房间，从外面的路上！第三张照片的游池看到了吧？就这么小，左边我切掉的是还在施工的加盖，堆满了脚手架。住三晚花了我近三千八人民币(含早)。SPA一次90分钟，一个人约600人民币。就这么个破地方，自个儿决定要不要去吧！
房间很舒服，性价比很高，美中不足是海水不够清澈，很难看到水生动物。整个水屋很有创意，晨跑在地图上跑了一个棕榈树出来，有意思吧。沙滩日落实在是太美了。
很好，安静，干净，环境好，服务也挺好的，就是海水是混的
住的时间太短了，从入住到退房还不到24小时。我觉得可以考虑把退房时间稍微延长到下午2点。前台和所有工作人员都非常友好。早餐不错，就是椰浆饭的叁巴酱有点太辣了。
我们为女友的准新娘之夜预订了房间。在抵达前，我曾两次致电金棕榈树度假村前台，询问能否为我女友的庆祝活动布置一下，但当我们进入别墅时，却没有任何装饰，我的女友们很生气，我也很沮丧！此外，我支付了5位成人两卧室别墅的费用，但加床却还没有准备好！从别墅搭乘电瓶车去吃早餐和办理退房手续等了很久，大约15-20分钟。早餐选择还不错。
这是我第一次来这里度假，并没有网上说的那么糟糕。环境和酒店早餐都挺不错的。唯一美中不足的是，入住时有一位男员工不太友善。我们每次问他问题，他都只说“你可以打0询问”。可能我们以前住过其他酒店，前台工作人员都会耐心向我们介绍酒店设施。
原本是要去雪兰莪看萤火虫的周末
结果订完酒店才发现吉隆坡有两个雪兰莪
然鹅～阴差阳错的感受了一下吉隆坡“小马代”
度假村尊重自然，生态怡人，周围没什么游玩项目，适合懒人不要动脑。返程可以顺路去火龙果餐厅试试，味道不错。
评论区说得没错——房间没打扫干净，电瓶车服务也慢得离谱。如果不是房间太远，我们宁愿走路。
房间也挺旧的，有点破败。
抵达酒店check in 是把行李放在路边，我要走进登记大厅里做登记，第一次五星级度假屋还坐在楼梯处等待长达半小时的buggy😡还被后来抵达的旅行团插队！根本没有酒店员工在外面安排次序。入住酒店后要出去走走再等半个小时buggy车才来接送，浪费了我的时间。晚上也一直在等buggy车去吃晚餐结果等了半小时还没来再打一次电话给客服，司机说第一次的电话没有接到通知白白浪费了我的时间。就这样左等右等晚餐时间10点才吃上。第二天早餐也是在等buggy，吃完在餐厅也是要等buggy车 大部分住客都感到非常不满。buggy车太少住的地方离开太远，没办法步行。如果你有很多时间浪费可以来住，要不然就待在房间不要出门。真的没有住过服务那么差的度假胜地！非常不满意！