酒店回复: Dear Sir/Madam,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. We do appreciate and thank you for your feedback.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
酒店回复: Dear Sir/Madam,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us, especially with our Security team. They must be very glad receiving the good comments from you. We do appreciate and thank you for your feedback.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
酒店回复: Dear Sir/Madam, Thank you very much for sharing your feedback and for taking the time to detail your experience with us. Please accept our sincerest apologies for the distress caused by the unexpected incident in your bathroom. We fully understand how frightening this must have been, and we are truly sorry for the inconvenience and emotional impact it caused.The safety and well-being of our guests are always our top priority. Following the incident, our team immediately conducted a full inspection of all similar room installations to ensure that this situation cannot happen again. We truly appreciate your understanding and patience as our team and Ctrip worked together to provide the best possible resolution.We are, however, pleased to hear that our security team and staff were able to assist you promptly and ensure your safe transfer to the airport. Your kind words for them mean a lot to us.Once again, please accept our heartfelt apologies. We deeply regret that your stay was affected by this unexpected event, and we sincerely hope you will allow us another opportunity in the future to restore your confidence in our hotel.Kind regards,Management
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豪华传统特大床房(带小型泳池)
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酒店地理位置优越，就在库塔海滩边上，过条马路就到。
房间很宽敞，但隔音效果不是很好。
员工服务非常周到细致，非常感谢大家。
自助早餐非常丰盛，应有尽有，我从未见过如此丰盛的早餐。
值得一提的是，酒店的面包是自制的，非常美味。
特别感谢琳达，她在早餐时对我们照顾有加。
屋顶泳池绝对是一大亮点，可以欣赏海景（不过，很遗憾，目前前方正在修建一栋建筑）。
我们强烈推荐这家酒店，位置极佳，即使是最挑剔的客人也会喜欢。
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酒店回复: 尊敬的 Fabou9 先生/女士，感谢您选择入住库塔海滩遗产酒店并抽出时间提供反馈。很高兴看到您在我们酒店拥有如此美好的体验，尤其是早餐和我们 Facebook 团队 Linda 的热情款待。我们非常感激并感谢您的反馈。我们期待很快再次欢迎您光临。请您注意安全，保持健康。此致，管理层
酒店回复: Dear Mr/Ms Fangfeiziwoquyouwan,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding the room readiness, the condition of the facilities, and the ongoing construction near the hotel.We understand how disappointing this must have been, especially when your expectations were not fully met. Please be assured that your comments about the room condition and amenities have been shared with our team for immediate follow-up and improvement.Regarding the construction, it is part of external development in the surrounding area, which is unfortunately beyond our control. However, we are doing our best to minimize its impact on our guests’ comfort.We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.Kind regards,Management
酒店回复: Dear Sir/Madam, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Also, we have taken note your comments for our team's improvement. We do appreciate and thank you for your feedback. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management
酒店性价比高，位于库塔海滩，周边店铺餐饮集中，雨季，观看风浪效果极佳。房间宽敞，设施齐全，服务体贴。
这家酒店是我们在巴厘岛住的最后一晚的酒店，同样也是我们住的体验感最好的一家，甚至比1200多一晚的Alaya更让我们觉得温暖。
首先要实名表扬酒店门口的两名保安人员。我们打车到酒店门口后付钱时发现司机没有零钱找，我们正在焦急的时候，门口的第一位安保小哥立刻主动迎上来拿出自己的钱包帮我们换钱，发现他也没有之后还特意跑到其他地方帮我们换，真的感觉非常温暖。
另外，我们今天在酒店门口发现下雨了，但是没有带伞，站了大概两分钟想等雨停，另外一位小哥又主动给我们拿来了雨伞。
在巴厘岛这个语言不通的国度，这个酒店的工作人员却让我们觉得的非常温暖！
另外酒店位置就在库塔海滩旁边，距离商场也很近，步行5分钟即可到达。强推！
半夜两点钟 浴室玻璃自爆了 心理阴影面积无法形容，至今心有余悸！ 门口的保安等服务人员还是非常好的，我定了送机的车 司机找不到我们 几个保安和工作人员 不断的帮着给打电话 带我们去上车地点。折腾了一个小时。在这里住的一宿很难忘！给携程打了电话 ，协商后的结果是酒店免了一半房费，携程给我补偿了一半房费。但这些在生命安全面前不算什么，慎选
酒店地理位置优越，就在库塔海滩边上，过条马路就到。
房间很宽敞，但隔音效果不是很好。
员工服务非常周到细致，非常感谢大家。
自助早餐非常丰盛，应有尽有，我从未见过如此丰盛的早餐。
值得一提的是，酒店的面包是自制的，非常美味。
特别感谢琳达，她在早餐时对我们照顾有加。
屋顶泳池绝对是一大亮点，可以欣赏海景（不过，很遗憾，目前前方正在修建一栋建筑）。
我们强烈推荐这家酒店，位置极佳，即使是最挑剔的客人也会喜欢。
位于库塔海滩边上，酒店在扩建，泳池已看不到海，15点到达房间还没好，需要等。房间大小可以，就是设施老化严重，两个洗脸盆没一个能塞住，浴巾又旧又脏，门口的路超级堵
酒店地理位置非常方便！我一个人去住的，带女生回房间完全没问题，也不需要登记护照！唯一就是电梯系统有点复杂，差不多到假期快结束我才弄明白。早餐很棒，但种类比较单一，不过我每天都去吃。泳池边的啤酒价格是楼下小商店的三倍，但总体来说也还能接受，我在泳池边待了好几次！总的来说，对一个人来说，这是个完美的酒店，尽管我大部分时间都只是回来睡觉。
我在这家酒店住了四晚，感觉很舒服。房间里每天都会补充瓶装水、咖啡和茶包。早餐很棒，有很多选择。我建议改进的一点是消除空调机器的噪音，虽然不是很响，但晚上还是有点恼人。
地理位置很好。房间很大。下午接待处后面有一个休息室可以喝咖啡。
房间还不错，比较暗。酒店地理位置好，靠近kuta beach，出门过马路能看到漂亮的日出和海边玩耍。适合旅游住宿，健身房非常暗淡，灯光不好。
酒店住宿条件一般，但位置很好。被分到了一个窗户朝向走廊的房间，住了两天感觉像坐牢一样，因为房间根本没有窗户。
酒店地理位置绝佳，虽然建筑有些年头了，但很干净。早餐种类丰富，丹麦酥很好吃。伴随着巴厘岛音乐，面向大海的泳池边餐厅氛围也很好。唯一美中不足的是，酒店是按欧美人的习惯设计的，马桶坐得比较高，浴巾也比较大。