酒店回复: Dear Mr/Ms Nanjinglanyingjiatusuo,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. We do appreciate and thank you for your feedback.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
酒店回复: Dear Sir/Madam,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. We do appreciate and thank you for your feedback.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
酒店回复: Dear Sir/Madam,Thank you for taking the time to share your detailed feedback. We are truly sorry and deeply concerned to read about your experience. What you have described does not reflect the standards we are committed to delivering, and please accept our sincere apologies.The issues you encountered with the bathtub water, including the yellow color and debris, as well as the leaking showerhead in both rooms, are completely unacceptable. This has been immediately escalated to our Engineering and Maintenance teams for urgent inspection and corrective action.We do apologize for the dirty towels and missing small towels are serious shortcomings. This has been addressed directly with our Housekeeping Manager for immediate review, retraining, and stricter quality control measures. Regarding the luggage delay, we sincerely apologize for the inconvenience and frustration caused. We are reinforcing our internal communication and service procedures to ensure this does not happen again.While we are pleased that you appreciated our prime beachfront location and surrounding amenities, it is clear that location alone cannot compensate for the service and cleanliness issues you experienced.Your feedback is taken very seriously and will be used as a critical learning point for improvement. We truly regret that we did not provide the level of comfort and quality you rightfully expected. Should you consider giving us another opportunity in the future, we hope we are able to deliver a much more positive experience.Kind regards,Management
酒店回复: Dear Sir/Madam,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us, especially with our Security team. They must be very glad receiving the good comments from you. We do appreciate and thank you for your feedback.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
酒店回复: Dear Sir/Madam,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. We do appreciate and thank you for your feedback.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
酒店回复: Dear Sir/Madam,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. We do appreciate and thank you for your feedback.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
酒店回复: Dear Sir/Madam,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. We do appreciate and thank you for your feedback.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
酒店回复: Dear Sir/Madam, Thank you very much for sharing your feedback and for taking the time to detail your experience with us. Please accept our sincerest apologies for the distress caused by the unexpected incident in your bathroom. We fully understand how frightening this must have been, and we are truly sorry for the inconvenience and emotional impact it caused.The safety and well-being of our guests are always our top priority. Following the incident, our team immediately conducted a full inspection of all similar room installations to ensure that this situation cannot happen again. We truly appreciate your understanding and patience as our team and Ctrip worked together to provide the best possible resolution.We are, however, pleased to hear that our security team and staff were able to assist you promptly and ensure your safe transfer to the airport. Your kind words for them mean a lot to us.Once again, please accept our heartfelt apologies. We deeply regret that your stay was affected by this unexpected event, and we sincerely hope you will allow us another opportunity in the future to restore your confidence in our hotel.Kind regards,Management
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4.7分
豪华传统特大床房(带小型泳池)
朋友出游
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酒店地理位置优越，就在库塔海滩边上，过条马路就到。
房间很宽敞，但隔音效果不是很好。
员工服务非常周到细致，非常感谢大家。
自助早餐非常丰盛，应有尽有，我从未见过如此丰盛的早餐。
值得一提的是，酒店的面包是自制的，非常美味。
特别感谢琳达，她在早餐时对我们照顾有加。
屋顶泳池绝对是一大亮点，可以欣赏海景（不过，很遗憾，目前前方正在修建一栋建筑）。
我们强烈推荐这家酒店，位置极佳，即使是最挑剔的客人也会喜欢。
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酒店回复: 尊敬的 Fabou9 先生/女士，感谢您选择入住库塔海滩遗产酒店并抽出时间提供反馈。很高兴看到您在我们酒店拥有如此美好的体验，尤其是早餐和我们 Facebook 团队 Linda 的热情款待。我们非常感激并感谢您的反馈。我们期待很快再次欢迎您光临。请您注意安全，保持健康。此致，管理层
酒店回复: Dear Mr/Ms Fangfeiziwoquyouwan,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding the room readiness, the condition of the facilities, and the ongoing construction near the hotel.We understand how disappointing this must have been, especially when your expectations were not fully met. Please be assured that your comments about the room condition and amenities have been shared with our team for immediate follow-up and improvement.Regarding the construction, it is part of external development in the surrounding area, which is unfortunately beyond our control. However, we are doing our best to minimize its impact on our guests’ comfort.We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.Kind regards,Management
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设施：设施齐全 有泳池有酒吧 有健身房 健身房略显简单 好在有。
卫生：卫生总体干干净净 合格
环境：就在库塔海滩旁边 过个马路就是大海 周边什么都有 很方便哈
服务：服务不错 每个人都很有礼貌面带微笑。总体合格 总之性价比很高 值得推荐
位置很好，就在库塔沙滩对面，方便冲浪。出门右手边走200米就到一个大型购物商场。楼下就有便利店、必胜客、星巴克，机场过来也近。早餐种类很多，像蛇皮果都不用去外面买，早餐就有提供。寿司会放进专门的迷你小冰盒保鲜。比较有特色的是现场有人演奏乐器，氛围感很好。但是！不要选这个房型，它是窗户是对着酒店内部的，可以说是暗无天日！后来加钱升级了他们的阳台房（每晚＋200000印尼盾），两张单人床可以直接拼成超大床，但是不要选3楼，4楼的机器声太吵了。
设施：浴缸放水放一会儿自己就停了，就是出这种特别黄的水，很脏里面还有黑色的东西。还有淋浴是坏的，用手持喷头上面的喷头会漏水，第二天换个房间也是一样
卫生：卫生特别差，所有的毛巾都是脏的，可以看图片，真的很离谱，而且不提供小毛巾
服务：第一天入住就把我们行李给忘了，在房间等了很久也没有给我们送上来，最后还是我们自己去找的
环境：唯一很欣慰的就是地理位置特别好，海滩就在前面，周边吃饭也很方便，还有购物中心
总结就是卫生太差了，对于一个五星酒店来说特别不能理解
这家酒店是我们在巴厘岛住的最后一晚的酒店，同样也是我们住的体验感最好的一家，甚至比1200多一晚的Alaya更让我们觉得温暖。
首先要实名表扬酒店门口的两名保安人员。我们打车到酒店门口后付钱时发现司机没有零钱找，我们正在焦急的时候，门口的第一位安保小哥立刻主动迎上来拿出自己的钱包帮我们换钱，发现他也没有之后还特意跑到其他地方帮我们换，真的感觉非常温暖。
另外，我们今天在酒店门口发现下雨了，但是没有带伞，站了大概两分钟想等雨停，另外一位小哥又主动给我们拿来了雨伞。
在巴厘岛这个语言不通的国度，这个酒店的工作人员却让我们觉得的非常温暖！
另外酒店位置就在库塔海滩旁边，距离商场也很近，步行5分钟即可到达。强推！
冲浪方便，一楼有免费的咖啡和果汁，早餐很丰富，但是库塔那一片都很堵车，叫车出去吃了两顿中餐，库塔crab是最便宜的，出去一下也就四五万印尼盾。
店面面积很大，环境真挺好，价格也真不贵！冲鸭！吃的非常满足，食材都很新鲜，可以放心大胆地吃，招牌菜都很推荐！
酒店性价比高，位于库塔海滩，周边店铺餐饮集中，雨季，观看风浪效果极佳。房间宽敞，设施齐全，服务体贴。
半夜两点钟 浴室玻璃自爆了 心理阴影面积无法形容，至今心有余悸！ 门口的保安等服务人员还是非常好的，我定了送机的车 司机找不到我们 几个保安和工作人员 不断的帮着给打电话 带我们去上车地点。折腾了一个小时。在这里住的一宿很难忘！给携程打了电话 ，协商后的结果是酒店免了一半房费，携程给我补偿了一半房费。但这些在生命安全面前不算什么，慎选
酒店地理位置优越，就在库塔海滩边上，过条马路就到。
房间很宽敞，但隔音效果不是很好。
员工服务非常周到细致，非常感谢大家。
自助早餐非常丰盛，应有尽有，我从未见过如此丰盛的早餐。
值得一提的是，酒店的面包是自制的，非常美味。
特别感谢琳达，她在早餐时对我们照顾有加。
屋顶泳池绝对是一大亮点，可以欣赏海景（不过，很遗憾，目前前方正在修建一栋建筑）。
我们强烈推荐这家酒店，位置极佳，即使是最挑剔的客人也会喜欢。
位于库塔海滩边上，酒店在扩建，泳池已看不到海，15点到达房间还没好，需要等。房间大小可以，就是设施老化严重，两个洗脸盆没一个能塞住，浴巾又旧又脏，门口的路超级堵