酒店回复: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager
酒店回复: Dear Our Valued Guest,Thank you for sharing your honest feedback about your recent stay at Hotel Ciputra World Surabaya. We sincerely apologize for the inconvenience you experienced with the room lighting and the initial cleanliness of the sheets. Your comfort and satisfaction are very important to us, and we appreciate you bringing these issues to our attention so we can improve.We also regret the delay in luggage delivery and will review our processes to ensure faster service in the future. On a positive note, we’re glad to hear you enjoyed our infinity and hot spring pools, as well as the hotel’s location and other room services.We hope to have the opportunity to welcome you back and provide a much better experience next time. Should you require anything or special arrangement in advance, do not be hesitate to contact us.Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya
酒店回复: Dear Vivian-Robin,Warmest greetings from Hotel Ciputra World Surabaya!Thank you for taking the time to share your experience and for your great rating. We’re happy to hear that you enjoyed the spacious room, our convenient location near Ciputra World Mall and the night market, as well as the quality of our breakfast and service.We sincerely appreciate your feedback regarding the lighting in the room. Your comments have been shared with our management team, and we will review this area to ensure better comfort for our guests in the future.Thank you once again for your recommendation — it truly means a lot to us. We hope to welcome you back soon for an even better stay.Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya
4.2分
豪华双床房
朋友出游
隔音不是很好，被褥有污渍，环境还是可以的、特别是无边际泳池
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酒店回复: Dear Our Valued Guest,Warm greetings from Hotel Ciputra World Surabaya.Thank you for taking the time to share your feedback following your stay with us in July. Although some time has passed, we truly appreciate hearing about your experience.We’re delighted to know you enjoyed the overall environment and especially the infinity pool — it’s one of the highlights of our hotel, and we’re so pleased it left a positive impression. We're also grateful for your kind words about our service team, who are always dedicated to providing a welcoming and attentive experience.At the same time, we sincerely regret the inconvenience you experienced with the soundproofing and the condition of the bedding. Please accept our apologies, and rest assured your comments have been shared with our relevant teams to ensure improvements are made.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warmest regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya
5.0分
豪华双床房
商务出差
酒店服务很好，位置很方便，去商场吃饭转个弯就到。有露天游泳池。游泳池的视线特别好，泗水风景一览无余
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酒店回复: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager
非常不错
瑞士酒店集团
管理非常好
酒店隔壁就是商场，晚上逛街也方便，还有KOI奶茶，去买了一些东西
酒店顶楼有游泳池，可以俯瞰整个泗水，很美
装修很有特色
房间灯光太暗，像是七八十点代灯光，很暗特别暗，住在里面憋teng！床单也有污渍，根本没换，后来给换一套.负责运行李的迎宾太慢，人到房间等了半小时才送到行李.无边游泳池还不错，旁边有个温泉池，酒店位置和其它的客房服务都不错！
这家酒店设施挺好的，泳池超棒！但健身房却没法用，也没提前告知，这点挺让人失望的。不过，员工们都很友好，态度很好。
这次体验真是太棒了！所有员工都非常友好，服务也很周到。酒店位置很好，就在商场旁边，所以很容易找到事情做。强烈推荐他们的水疗中心！
爱死这家酒店的一切了！早餐很丰盛，选择很多，服务也一流。酒店就在商场旁边，房间是目前我在泗水住过最好的之一！虽然这家酒店有点年头了，但他们保养得非常好，一切都像新的一样干净。强烈推荐，下次还会再来❤️
房间蛮大的 楼下是商场 吃喝方便 离夜市也不远 但是房间的灯实在太少了 非常非常暗😂😂早餐和服务都不错 还是比较推荐的
隔音不是很好，被褥有污渍，环境还是可以的、特别是无边际泳池
酒店服务很好，位置很方便，去商场吃饭转个弯就到。有露天游泳池。游泳池的视线特别好，泗水风景一览无余
服务非常好，入住办理得很快，房间很干净，设施一应俱全。免费停车。
房间干净又宽敞，找吃的和叫网约车都很方便，空调也特别给力。总体来说非常完美，很满意。