酒店回复: Dear Guest,Thank you so much for sharing your amazing experience with us. We are thrilled to hear that you loved everything about the resort and that you are already planning to return!We will be sure to share your kind words with Celestino at Cocotal Restaurant, Francisco the Bellman, Juan at the Martini Bar, and our teams at Kung Pao Restaurant and Chef Market. They will be delighted to know their service contributed to making your stay unforgettable.We look forward to welcoming you back very soon for another incredible experience.With gratitude,Hotel Management
酒店回复: Dear Yolanda,Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed our culinary offerings and that the quality of the food met your expectations.We are truly sorry for the inconveniences you experienced regarding information about our restaurants, the internal transportation service, and the interaction you had at check-out. We appreciate you bringing these matters to our attention, as they allow us to identify areas for improvement in staff training to ensure every guest receives the warm, attentive service they deserve at all times.Please accept our sincere apologies for the situation with our team member at the end of your stay. Our goal is always to provide personalized service that meets each guest’s needs, and we regret that we fell short in this instance.We sincerely hope to have the opportunity to welcome you back in the future, so we can show you the improvements made and ensure your next experience is flawless from start to finish.Warm regards,Management El Dorado Royale
酒店回复: Dear Guest,Thank you for your kind feedback! We are delighted to hear that you found our staff very welcoming and the rooms exceptionally clean. Your comments are greatly appreciated and will be shared with our team.We look forward to welcoming you back soon for another wonderful stay.With gratitude,Hotel Management
5.0分
情侣出游
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My wife and I had an amazing stay. The resort is absolutely beautiful and never felt crowded. We had a beachfront swim-up room with a gorgeous view, and it was the perfect way to relax. The staff is extremely friendly and helpful, always made us feel welcome.
The beach itself wasn’t the best because of the seaweed (a common issue across the area), but the resort handled it and everything else wonderfully. The property is large and spread out—it feels like a mile from one end to the other—but the constant shuttle service with golf carts makes it easy to get around. We never had to wait more than a minute or two.
Overall, a fantastic experience. Highly recommend for anyone looking for a relaxing, beautiful getaway with excellent service!
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酒店回复: Dear guestThank you very much for sharing such a thoughtful review. We are delighted to know that you and your wife had an amazing stay and that you enjoyed the beauty of the resort, your beachfront swim-up room, and the relaxing atmosphere it provided. It’s wonderful to hear that our friendly and helpful staff made you feel so welcome throughout your visit.We also appreciate your kind understanding regarding the seaweed, a natural occurrence in the region, and we’re glad our team’s efforts helped maintain an enjoyable beach experience. We are pleased that you found the property easy to navigate thanks to the shuttle service—your comfort and convenience are always our priority.It means a great deal to us that you would recommend our resort, and we look forward to welcoming you back for another relaxing and memorable getaway.Warm regards,Hotel Management
我们在埃尔多拉多酒店度过了一个愉快的假期。酒店一尘不染，装修精美，我们所需的一切设施都一应俱全，让我们的住宿舒适又放松。埃尔多拉多的员工是极好的主人——他们反应迅速，考虑周到，让我们感觉就像在家里一样。我们肯定会再次入住这里，并强烈推荐给所有来这个地区游玩的人！
酒店很棒，地理位置也好。推荐！
餐厅和泳池区都很棒，我很喜欢。
这个度假村简直太棒了！非常棒。我爱这里的一切。已经计划再去一次了。
科科塔尔餐厅的 Celestino 棒极了
行李员弗朗西斯科 - 太棒了
马提尼酒吧的 Juan - 太棒了
卡西塔宫保餐厅 5 星
Generations 的厨师市场 5 星
食物很棒。员工需要更多地了解餐厅的位置和服务时间。司机应该更友好一些，需要时停车（我们试了几次想叫车，但他们都无视了我们）。
结账后非常失望，记不住那位女士的名字，她当时正在提供下次光临的优惠券。我丈夫问了好几次，如果我们再住三天，能不能给他一个报价，她总是回到优惠券那里。我们告诉她我们不感兴趣，她就走开了。
这家酒店及其服务都很棒，餐厅种类繁多，交通便利，酒店还提供各种活动。然而，我们经历了一次不愉快的经历：房间里的钱被偷了。我们已向酒店报告此事，但酒店管理层尚未回应。
整个旅程都很棒，工作人员超级友好，也很专业。只是有一家店的待遇不太好。我不得不放弃已经买好付过钱的商品，因为他们不肯换尺码。
我们唯一不喜欢的是，他们只提供美国音乐，缺乏多样性。其他一切都很棒。
工作人员非常热情！房间超级干净！
My wife and I had an amazing stay. The resort is absolutely beautiful and never felt crowded. We had a beachfront swim-up room with a gorgeous view, and it was the perfect way to relax. The staff is extremely friendly and helpful, always made us feel welcome.
The beach itself wasn’t the best because of the seaweed (a common issue across the area), but the resort handled it and everything else wonderfully. The property is large and spread out—it feels like a mile from one end to the other—but the constant shuttle service with golf carts makes it easy to get around. We never had to wait more than a minute or two.
Overall, a fantastic experience. Highly recommend for anyone looking for a relaxing, beautiful getaway with excellent service!