Some really good parts: kids club, pool, ski school, horse rides for kids. All great.
But two big downsides. Firstly, it seemed like they were trying to squeeze every penny out of us, like a budget airline would. The all-inclusive was not really - you had to pay for coffees at lunchtime for instance - and staff would come over and try to upsell. Same with alcohol: all had to be paid for as extra, and staff were trying to flog it as soon as we sat down. It makes the place feel a bit cheap and money-grabbing.
It was so odd for these things to not be included in all-inclusive. Very different to other all-inclusive places I’ve been in the past.
Then one other thing: it’s the first place I’ve stayed since at least the pandemic that didn’t have a smart-TV. Most people are there with their kids, so have to stay in the room from relatively early each evening, so the very old-fashioned TVs are not ideal - this would be such an easy thing to upgrade.
Also, there were some really odd design things. There is a baby monitor system, but it attaches to the phone line, and the phone socket is in the adults’ room not the kids’ room. So weird.
And if we had wanted to watch TV, it was mounted on the wall of the children’s room. Such a bizarre place to put it as it’s going to wake light-sleeping kids up. Literally anywhere else in the room would have been better.
So yeah. Some really good bits, but I don’t think I would recommend to friends as the above downsides took the polish off.
2.0分
其他
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Stressful on checkout day
Has good potential. Pool/slides were not clean - however sinple but fun.
Checkout time is 10 and IMPOSSIBLE to get later check-out time. If you like sleeping in and not stress, choose another hotel.
Check out our YouTube videos soon.
4.0分
家庭亲子
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This is a perfect hotel for families and we were impressed with all the staff we had interaction with. The food was good and plentiful with a variety of dishes every day. The ski school was amazing and the children were taught well and enjoyed every single session. Our one slight disappointment was that any cup of tea, coffee or hot chocolate was extra outside of breakfast. That just took the rating down for us when in comparison with other 4 or 5 star hotels that we have stayed in.
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酒店回复: Dear Nomad701293, thank you for your review and feedback. We're happy, you've enjoyed your stay and you were satisfied with our staff. The hot drinks are included for breakfast and afternoon snack - we're sorry, if that was disappointing. We will talk about it with the teams. Nevertheless, we're looking forward to your next visit. Kind regards, Family Hlebaina & the Family Paradise Team
5.0分
家庭亲子
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This is not our first trip to the Sporthotel Achensee, nor our first review, but as we have been coming for so long, it felt like a good idea to share our experiences over the years again. Our children love coming here, so we have made many repeat visits, for summer and ski holidays. The hotel is comfortable and relaxing, the food and wine is excellent, the kids club offers a range of activities from babies to teenagers, the spa is fantastic and the ski school is convenient and fun for the children. My children have been in shows in the purpose-built theatre, taken part in the end of week ski races (which we now have at home on film with full commentaries), designed and raced ducks down the mountain stream, spent hours playing in the outdoor mini lake, played hide and seek in the dark at kids club (after graduating from the baby room with its two-storey play house) and started to love walking in the mountains. What really makes the hotel stand out for our whole family is the wonderful staff. They go out of their way to make sure that guests of all ages have brilliant holidays. The kids club staff are unfailingly great with the children, but so are all the other staff; we can relax knowing we are in a genuinely child friendly environment. One of my children has additional needs and this has always been well understood and adjustments made if needed - I never thought we would see them up on a stage or skiing. We speak very little German but this has never been an issue at all. There are always familiar faces and when the odd crises has arisen we have experienced kind helpfulness. My ten year old has asked me to add that he would give this hotel ten stars if he could!
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酒店回复: Dear Charlotte L, thank you for your wonderful review and your lovely kudos to our staff and hotel. We're always happy to welcome you as one of our regular guests and even more that you're still fully satisfied with us for more than 10 years now. We're looking forward to your next visit and wish you all the best! Sincerely yours, Family Hlebaina & the Family Paradise Team
我不推荐这家酒店。1）食物：总体来说没什么选择。房间吵闹、闷热、不通风（无法开窗，也没有空调）。自助餐区太小。早餐：不错，但只在早上 7:30 供应，而且没有免费的外卖午餐。午餐：难以下咽，选择也很少。晚餐：不错，但缺乏创意，也没有主题之夜（例如意大利、奥地利、寿司）。茶和咖啡包含在全包套餐中，早餐和下午 2 点到 4 点除外。我无话可说！！！！2- 房间：不错 3：游泳池：不错 4：游乐场：适合 6 岁以下儿童。应该为大一点的孩子提供更多蹦床。5- 自行车：包含在全包费用中。太棒了！6- 全包活动：适合 6 岁以下儿童。大一点的孩子，过了轮到你了。真的没有什么适合家庭或成人的活动 :(((((
优点： - 友好的员工 - 位置优越。骑自行车 15 分钟即可到达湖泊，酒店后面有一条远足小路。 - 我们住在 Bambini Suite MICKEY。非常宽敞。 - 马厩很可爱，我们的儿子喜欢骑小马。 缺点： - WiFi 连接非常差。一些公共场所根本没有。 - 厨房工作人员友好但不专业，例如不知道菜单上的菜肴 - 儿童俱乐部设施破旧不堪，位于地下室。根本不像酒店设施。 - 没有空调。房间和餐厅非常热。想要一个风扇，但被告知晚上会凉快下来。 - 餐厅设施太少，因此非常拥挤。我们很快吃完饭就马上离开了，因为那里的氛围实在不太好。 - 厨房的味道一直飘到二楼的走廊 - 从早餐和用餐区看不到任何景色，只能看到繁忙的道路或停车场。 - 食物质量差，选择有限。 - SPA 工作人员没有经过适当的培训；我认为这是我经历过的最糟糕的按摩之一。
这是一个非常愉快的假期。 每个人都非常友好，房间也很棒。食物和饮料的种类非常丰富。青少年俱乐部对我的孩子来说很棒
实际上，这是一次值得推荐的住宿，如果出发后 4 周没有收到一封电子邮件，说明在住宿期间没有收取两杯近 19 欧元的饮料费用。那天晚上收银系统出现了故障，但询问后我们确信我们不必用现金支付 - 一切都会正确计算。 4周后才收到这笔金额的索赔，整个假期的费用是原来的好几倍，回味很差，而且看起来很小气，对客户不友好，即使被要求，他们也坚持支付账单。因此我们绝对不会再去这家酒店了。
这是我们第三次入住这家酒店。遗憾的是，服务和餐饮质量都下降了。其他方面多年来一直没有变化。酒店氛围明显不好……因此，我们可以总结如下：优点：- 房间非常漂亮，很适合家庭入住 - 地理位置优越，靠近滑雪缆车 - 酒店内的滑雪用具存放处很棒 缺点：- 前台接待和服务态度远低于奥地利标准 - 餐桌非常小，几乎没有空间 - 午餐一般/下午茶点糟糕透顶，毫无新意 - 水疗中心的休息室毫无特色 - 发电机噪音很大，没有音乐 - 干草的味道已经好几年没好闻了 - 整体服务缺乏奥地利特色 结论：性价比已无法接受。
我们住的是套房。很不错。漂亮的室内游泳池。桑拿房就在旁边。餐饮服务很棒。
Some really good parts: kids club, pool, ski school, horse rides for kids. All great.
But two big downsides. Firstly, it seemed like they were trying to squeeze every penny out of us, like a budget airline would. The all-inclusive was not really - you had to pay for coffees at lunchtime for instance - and staff would come over and try to upsell. Same with alcohol: all had to be paid for as extra, and staff were trying to flog it as soon as we sat down. It makes the place feel a bit cheap and money-grabbing.
It was so odd for these things to not be included in all-inclusive. Very different to other all-inclusive places I’ve been in the past.
Then one other thing: it’s the first place I’ve stayed since at least the pandemic that didn’t have a smart-TV. Most people are there with their kids, so have to stay in the room from relatively early each evening, so the very old-fashioned TVs are not ideal - this would be such an easy thing to upgrade.
Also, there were some really odd design things. There is a baby monitor system, but it attaches to the phone line, and the phone socket is in the adults’ room not the kids’ room. So weird.
And if we had wanted to watch TV, it was mounted on the wall of the children’s room. Such a bizarre place to put it as it’s going to wake light-sleeping kids up. Literally anywhere else in the room would have been better.
So yeah. Some really good bits, but I don’t think I would recommend to friends as the above downsides took the polish off.
Stressful on checkout day
Has good potential. Pool/slides were not clean - however sinple but fun.
Checkout time is 10 and IMPOSSIBLE to get later check-out time. If you like sleeping in and not stress, choose another hotel.
Check out our YouTube videos soon.
This is a perfect hotel for families and we were impressed with all the staff we had interaction with. The food was good and plentiful with a variety of dishes every day. The ski school was amazing and the children were taught well and enjoyed every single session. Our one slight disappointment was that any cup of tea, coffee or hot chocolate was extra outside of breakfast. That just took the rating down for us when in comparison with other 4 or 5 star hotels that we have stayed in.
This is not our first trip to the Sporthotel Achensee, nor our first review, but as we have been coming for so long, it felt like a good idea to share our experiences over the years again. Our children love coming here, so we have made many repeat visits, for summer and ski holidays. The hotel is comfortable and relaxing, the food and wine is excellent, the kids club offers a range of activities from babies to teenagers, the spa is fantastic and the ski school is convenient and fun for the children. My children have been in shows in the purpose-built theatre, taken part in the end of week ski races (which we now have at home on film with full commentaries), designed and raced ducks down the mountain stream, spent hours playing in the outdoor mini lake, played hide and seek in the dark at kids club (after graduating from the baby room with its two-storey play house) and started to love walking in the mountains. What really makes the hotel stand out for our whole family is the wonderful staff. They go out of their way to make sure that guests of all ages have brilliant holidays. The kids club staff are unfailingly great with the children, but so are all the other staff; we can relax knowing we are in a genuinely child friendly environment. One of my children has additional needs and this has always been well understood and adjustments made if needed - I never thought we would see them up on a stage or skiing. We speak very little German but this has never been an issue at all. There are always familiar faces and when the odd crises has arisen we have experienced kind helpfulness. My ten year old has asked me to add that he would give this hotel ten stars if he could!