酒店回复: Agradecemos sinceramente su reciente reseña sobre su estadía en el Comfort Inn St Louis - Airport. Lamentamos saber que se sintió inseguro durante su visita. La seguridad y el bienestar de nuestros huéspedes son nuestra máxima prioridad, y tomamos en serio sus comentarios.Nos esforzamos por crear un ambiente acogedor y seguro para todos nuestros visitantes, y su experiencia nos ayuda a identificar áreas en las que podemos mejorar. Agradecemos su sinceridad y valoramos su opinión, ya que nos permite trabajar en mejorar nuestros servicios.Esperamos que, a pesar de esta experiencia, considere darnos otra oportunidad en el futuro. Estamos comprometidos a brindar a nuestros huéspedes una estancia más satisfactoria.
酒店回复: Dear Ludmila,Thank you for your wonderful review of Comfort Inn St Louis - Airport. We are thrilled to hear that you had an excellent experience with us and that you would highly recommend our hotel. Your positive feedback inspires us to continue providing top-notch service and accommodations. We look forward to welcoming you back during your next visit to St Louis.Warm Regards,Guest Relations Manager, Comfort Inn St Louis - Airport.
4.0分
其他
原文
翻译提供方：Google
个人的
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酒店回复: Merci beaucoup pour votre évaluation de 8 étoiles. Nous sommes ravis d'apprendre que vous avez trouvé notre personnel accueillant. Notre équipe s'efforce de créer une atmosphère chaleureuse et conviviale pour tous nos invités, et il est gratifiant de savoir que cela a été votre expérience.Nous apprécions sincèrement vos commentaires et espérons que vous nous donnerez l'occasion de vous accueillir à nouveau lors de votre prochain séjour. Si vous avez des suggestions spécifiques qui pourraient améliorer votre expérience, n'hésitez pas à les partager. Votre satisfaction est notre priorité.
4.0分
其他
The room was clean , adequate for the price. Refrigerator wasnt cooling, took a couple days before they replaced it, that was the only problem.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Comfort Inn St Louis - Airport. We are pleased to hear that you found your room clean and adequate for the price, as we strive to maintain a high standard of cleanliness and comfort for our guests.We sincerely apologize for the inconvenience you experienced with the refrigerator not cooling properly. We understand how important it is for our guests to have functional amenities during their stay. Your comments regarding the delay in replacement have been noted, and we appreciate your patience as we addressed this issue.Thank you once again for your valuable feedback. We hope to welcome you back in the future for an even better experience.
1.0分
情侣出游
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was given bait and switch on room was supposed to be a handicapped accessible room with roll in shower and railing for toilet but it was a hearing impaired room only my wife fell trying to get up off the toilet since there were no rails and lucky for you and the hotel she did not get injured had to threaten them with lawsuit for them to correct the next day i want a refund for the screwup that you and the hotel made immediately
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酒店回复: Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you encountered regarding the room assignment and the lack of the necessary accommodations for your wife. It is distressing to hear that she faced difficulties, and I’m relieved to know that she was not injured.We understand how crucial it is to have the right amenities, especially for our guests requiring accessible features. Your feedback highlights a significant area for improvement in our service, and we are committed to addressing these concerns to prevent similar situations in the future.Regarding your request for a refund, please know that we take such matters seriously, and I encourage you to reach out to our front desk team for a resolution.Thank you again for your valuable input.
2.0分
其他
The rooms were moderately clean and the towels had stains on them. The gym also had a weird smell.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your input and are sorry to hear that your experience did not meet your expectations in certain areas.I apologize for the cleanliness issues you encountered with the towels and the condition of the gym. Your comments are valuable to us, and we will address these concerns with our housekeeping team to ensure that our standards are consistently upheld. We strive to provide a pleasant environment for all our guests, and I regret that we fell short during your visit. Your feedback helps us improve, and we are committed to making the necessary adjustments.Thank you for choosing Comfort Inn St Louis - Airport. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
房间各方面都还可以为独就是没有一次性托鞋用品之内的冼漱很不方变得打赤脚我定的时候看了有送机场服务但是前台跟我说没有
干净整洁，员工很有礼貌。
环境一般，卫生还行
酒店还不错，但是我们感觉很不安全。
我想要一辆去机场的班车。
出色的！我强烈推荐它！
个人的
The room was clean , adequate for the price. Refrigerator wasnt cooling, took a couple days before they replaced it, that was the only problem.
was given bait and switch on room was supposed to be a handicapped accessible room with roll in shower and railing for toilet but it was a hearing impaired room only my wife fell trying to get up off the toilet since there were no rails and lucky for you and the hotel she did not get injured had to threaten them with lawsuit for them to correct the next day i want a refund for the screwup that you and the hotel made immediately
The rooms were moderately clean and the towels had stains on them. The gym also had a weird smell.