酒店回复: Dear Taolingzhi,Thank you very much for your kind review. We’re delighted to know that you and your family had a comfortable stay and enjoyed our clean facilities, convenient location, and friendly service. It’s wonderful to hear that your room suited your family’s needs. We truly appreciate your trust and look forward to welcoming you back to Novotel Ha Long Bay for another pleasant stay.Sincerely,The hotel management team

酒店回复: Dear KJUK,We appreciate your feedback here. We look forward to welcoming you back again soon.Sincerely,The hotel management team

酒店回复: Dear our valued guest,Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet your expectations.After carefully reviewing the incident, investigating and checking CCTV, we would like to clarify that no extra room payment was charged at check-out. The only payment made was VND 110,000 for beverages consumed in the room (1 note of 100,000 VND and 1 note of 10,000 - CCTV is available from the time you checked out to the time you left the hotel). The smoking penalty mentioned was not paid and collected.Our team always follows strict service and billing procedures to ensure transparency and fairness for every guest. We sincerely regret any misunderstanding that may have occurred and hope you can understand our position.We remain committed to providing a comfortable and trustworthy experience for all our guests, and we wish you pleasant travels ahead.Kind regards,Novotel Ha Long Bay Management

酒店回复: 尊敬的みやぁ： 非常感谢您亲切的评价。我们很高兴得知您喜欢房间的美景，并感谢我们团队灵活地满足您的要求。很高兴您在这里度过了一段舒适的时光。我们真诚地期待着不久的将来再次欢迎您入住下龙湾诺富特酒店。 此致， 酒店管理团队

酒店回复: Dear our valued guest,Thank you for sharing your feedback with us. We’re sorry to hear that your stay was affected by noise from nearby bars and that you found the room facilities less than ideal. Your comments regarding the balcony door have been noted and forwarded to our maintenance team for immediate inspection.We truly appreciate your understanding, as our beachfront location offers both beautiful views and proximity to the local nightlife. We hope to have another opportunity to welcome you back for a more relaxing experience at Novotel Ha Long Bay.Sincerely,The hotel management team

酒店回复: 尊敬的贵宾： 非常感谢您的赞美之词，也感谢您一直以来对诺富特酒店的支持。我们深感荣幸，得知我们在下龙湾的服务也同样符合您的期望。我们热切期盼您再次光临下龙湾诺富特酒店，享受又一次非凡的入住体验。 此致，酒店管理团队

酒店回复: 尊敬的宾客： 非常感谢您选择入住下龙湾诺富特酒店，并抽出宝贵时间在此分享您的反馈。我们期待未来有机会为您提供更优质的服务。 此致， 酒店管理团队

酒店回复: 尊敬的宾客： 感谢您分享您的美好入住体验。我们很高兴得知酒店便利的地理位置（靠近海边）和优美的景色让您拥有了愉快的入住体验，尤其是在欣赏烟花表演时。我们期待在不久的将来再次欢迎您光临下龙湾诺富特酒店。 此致， 下龙湾诺富特酒店管理团队