酒店回复: Dear Taolingzhi,Thank you very much for your kind review. We’re delighted to know that you and your family had a comfortable stay and enjoyed our clean facilities, convenient location, and friendly service. It’s wonderful to hear that your room suited your family’s needs. We truly appreciate your trust and look forward to welcoming you back to Novotel Ha Long Bay for another pleasant stay.Sincerely,The hotel management team
5.0分
标准特大床房
独自旅行
设施:很好
卫生:很不错
环境:很好
服务:很棒
gooooooooooooooooooooooooooooooooooooooood
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酒店回复: Dear KJUK,We appreciate your feedback here. We look forward to welcoming you back again soon.Sincerely,The hotel management team
酒店回复: Dear our valued guest,Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet your expectations.After carefully reviewing the incident, investigating and checking CCTV, we would like to clarify that no extra room payment was charged at check-out. The only payment made was VND 110,000 for beverages consumed in the room (1 note of 100,000 VND and 1 note of 10,000 - CCTV is available from the time you checked out to the time you left the hotel). The smoking penalty mentioned was not paid and collected.Our team always follows strict service and billing procedures to ensure transparency and fairness for every guest. We sincerely regret any misunderstanding that may have occurred and hope you can understand our position.We remain committed to providing a comfortable and trustworthy experience for all our guests, and we wish you pleasant travels ahead.Kind regards,Novotel Ha Long Bay Management
酒店回复: Dear our valued guest,Thank you for sharing your feedback with us. We’re sorry to hear that your stay was affected by noise from nearby bars and that you found the room facilities less than ideal. Your comments regarding the balcony door have been noted and forwarded to our maintenance team for immediate inspection.We truly appreciate your understanding, as our beachfront location offers both beautiful views and proximity to the local nightlife. We hope to have another opportunity to welcome you back for a more relaxing experience at Novotel Ha Long Bay.Sincerely,The hotel management team
卫生干净,价格实惠,酒店离沙滩很近很方便,服务态度很好,房间不错我家庭有两个孩子住一起也可以,下次会回来
设施:很好
卫生:很不错
环境:很好
服务:很棒
gooooooooooooooooooooooooooooooooooooooood
中国人千万不要定这个酒店!
初步体验:酒店对面是越南两个最大的沙滩酒吧,但是酒店隔音非常差,一直吵到凌晨。
居住体验:1.1米的床太小,不能翻身。
!重点来了!
离店的时候,告诉我携程未支付成功,需要我支付100万越南盾作为房费,因为订了去芒街的车在门口等我,非常赶时间,无法及时核实,花钱消灾直接付款!(冤种体质)
后期越想越不对劲,预定失败怎么会让我入住。和携程客服投诉之后,说我办退房等待的时候在他们酒店门口抽烟,酒店门口外面就是(图二)这个泳池的位置,是属于他们的地界,这是抽烟的罚款。
这个酒店有执法权,花钱消灾,多一事不如少一事的中国人体质不合适住他家!
我在越南酒店前台遭受到未支付房款由头“诈骗”,具体到时间和地点。酒店回应未收到金额,现事实清楚明确 该金额进了员工口袋。如此,敲诈国人我并不清楚我是第几个,但希望我是最后一个,大家以我为戒!同时感谢携程官方积极处理此事。
我们预订了一家四星级酒店,本以为长途旅行后能好好休息。结果很失望,没人接待,也没人帮我们拿行李。
房间里墙壁很脏,沙发上有污渍。第二个床位旁边也没有茶几。
虽然我们喜欢孩子,但大堂里有很多孩子尖叫着跑来跑去,很难安静地休息。更别说一夜没睡之后,这简直是雪上加霜。
酒店门前的大广场上正在举办活动,整个晚上、夜里直到凌晨,墙壁都在震动,早上8:30又开始了。噪音太大,我们连去海边散步的心情都没有了。几乎整晚都没睡。
酒店门口还堆着垃圾,太可惜了。
非常失望。
房间的视野很好,双床房和双人房的请求,只要有空房,他们都会灵活安排。这是一次非常舒适的入住体验。
房间设施相对比较旧了 阳台的门也不是太好关
在对着沙滩酒吧,但是比较吵,12晚上12:00以后会小一点
我一直都很喜欢诺富特酒店,无论是在哪个国家。他们的服务总是一流的。
不错的地方
离海边很近——观赏海景烟花很方便
酒店位于市中心,对面就有一个小夜市。房间非常舒适,我们在下龙湾游轮后住了一晚。步行即可到达附近的一些餐馆,比如A Dong餐厅。