酒店回复: Dear Xiaofan1219,Thank you for your wonderful feedback. We are delighted that our location, sea views, and thoughtful touches such as the birthday decoration made your stay memorable. It is great to know that our app‑based service and attentive management added both convenience and privacy to your experience.We are thrilled to have exceeded your expectations and truly appreciate your recommendation. We look forward to welcoming you and your family back for another enjoyable stay.Warm regards,Kimberly Gevera Guest Service Manager
酒店回复: Dear Guest,Thank you for your wonderful review. We’re delighted you enjoyed the serene beachfront setting, private pool villas, and the crystal‑clear waters perfect for swimming and snorkeling. It’s great to know your stay was relaxing and memorable.We look forward to welcoming you back for another tranquil escape in Phuket.Warm regards,Kimberly GeveraGuest Service Manager
酒店回复: Dear Meiguimeiguimeiguihui,Thank you for your feedback. We're pleased you enjoyed the stunning views—one of our most valued features.We regret that your initial interaction with reception fell short. Our team is trained to deliver warm, professional service, and we’ll address this internally.Our pricing reflects the exclusivity of our villas and amenities. While our location offers a peaceful retreat, we assist guests with transport and local tips to enhance convenience.We appreciate your comments on food variety and will share them with our culinary team for improvement.We hope to welcome you again for a more seamless experience.Warm regards,Kimberly G.Guest Service Manager
酒店回复: Dear Guest,Thank you for choosing our beachfront villas for your first stay in Phuket and for sharing such detailed feedback. We are delighted you enjoyed the panoramic pool villa, the excellent breakfast selection, and the complimentary in‑room refreshments.We truly appreciate your recognition of our team members Earn and Jenny, whose attentive service and language support made your stay more comfortable. While we note your comments on the location and transport, we are pleased that overall you found the service excellent and your vacation relaxing.We look forward to welcoming you back for another memorable seaside escape.Warm regards,Kimberly G.Guest Service Manager
5.0分
岙渊泳池别墅
商务出差
看了很多中国网友说酒店装修不行，不豪华！
你要豪华去澳门住酒店吧，去普吉岛是另外的享受！
酒店很棒，服务员也不错，只是没有手机充电器，比较麻烦！
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酒店回复: Dear Chan Mike,Thank you for taking the time to share your feedback following your recent stay at Bandara Pool Villas, Phuket.We are delighted to hear that you appreciated the unique ambiance of our property and the hospitality extended by our team members. At Bandara Pool Villas, we strive to offer an authentic and tranquil Phuket experience, focusing on comfort, privacy, and personalized service.Regarding your feedback on the mobile phone charger, we sincerely apologize for any inconvenience this may have caused during your stay. As part of our commitment to guest safety and to prevent potential device damage, we recommend that guests bring their own compatible charging accessories. However, we understand the importance of staying connected, and to support this need, we offer a complimentary buggy service to nearby convenience stores where chargers and travel essentials can be easily obtained.We value your insights and will continue to refine our services to better meet the expectations of all our guests. It was a pleasure having you with us, and we sincerely hope to welcome you back to Bandara Pool Villas for another relaxing and enjoyable stay in the near future.Warmest regards,Kimberly G.Guest Service Manager
点评来源 Trip.com
4.7分
全景泳池别墅
情侣出游
原文
翻译由AI提供
内部装修美观整洁，让人眼前一亮。已经来过两次了，非常喜欢。全景视野特别棒。
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酒店回复: 尊敬的宾客：
感谢您一直以来对普吉岛班德拉泳池别墅的信任。我们很高兴听到您再次光临，我们全景式的视野、精心设计的室内设计和卓越的服务留下了深刻的印象。
非常感谢您对设施、周边环境和整体舒适度的反馈。我们已经记录了您对清洁度的反馈，并将认真处理。
我们期待再次欢迎您，为您带来难忘的住宿体验。
此致，
Kimberly G.
宾客服务经理
总的来说是超出预期的，开始邮件沟通感觉并不是很专业，但是实际入住发现酒店对细节把控还是很到位的。首先地理位置非常优越，在房间看海很开阔，酒店还给孩子做了细心的生日床布置。酒店上下海滩有电梯，海滩管理不错，干净不嘈杂。沙滩泳池都很舒适，很少看到中国人，以白人为主，也许是因为这样在国内平台评分并不高。所有的联系通过app，包括housekeeping，和接送buggie，响应快，让住客享受了私密并不失便利。就体量不大的别墅酒店来讲，酒店管理还是很卓越的。我们度过了很美好的时光，推荐！
环境一流，人少，沙滩佳，房间正对大海，有独立泳池，睁眼也能看海，海水极适合游泳，浮潜，休闲度假绝佳处
海景无敌～酒店很干净～服务人员中规中矩吧，。但是海是真的干净，甚至可以在看到小鱼群这点超预期，但肯定到不了浮潜环境～～包餐但是相对比较单一，周围很方便有7-11有药店，酒店有车可以送过去步行10分钟可到，周围有餐馆味道层次不齐吧～～总之适合躺平适合休息可以冲
第一次订这边海滩的酒店，小众，订了全景泳池别墅，景色很美，不够全啦，早餐非常棒，有点的菜品，房间里的酒水免费，每天补，也是价格在这，4400每晚，大年初七的价格，特别感谢这里服务员恩恩，会中文，帮我们换房间，订摩托艇巡游，出租车，这里位置偏，打车确实不方便，去镇里500珠，也还可以吧，服务员JENNY也会中文，服务也很热情，总体服务都很好
看了很多中国网友说酒店装修不行，不豪华！
你要豪华去澳门住酒店吧，去普吉岛是另外的享受！
酒店很棒，服务员也不错，只是没有手机充电器，比较麻烦！
内部装修美观整洁，让人眼前一亮。已经来过两次了，非常喜欢。全景视野特别棒。
别墅风景超赞，淡季海滩也美呆了。服务一流。
女儿学校放假期间，我们去那里短暂住了几天。酒店员工都非常友好，我们抵达时，Excel和他的同事们为我们办理了快速而热情的入住手续。早班飞机加上打车，我们当时已经精疲力尽了。
每次我们去附近的便利店，都可以请他们开高尔夫球车来接我们。而且高尔夫球车司机们也都很好！
早上10点到下午5点之间，随时都可以划皮划艇。
早餐很美味，你可以从菜单上点你喜欢的炒蛋、太阳蛋等等，咖啡、茶、沙拉是自助式的。
总的来说，和家人在那里度过了一段放松而愉快的时光。
度假村还算可以，但服务很差，而且他们很会坑人。他们会先给你一间很差的房间，然后让你加钱换到你预订的那种房间。虫子也很多，再也不会来了。
太美了，非常宁静，印象深刻。工作人员服务超级好！