Quality Inn 挺不错的。我唯一的抱怨是床和枕头需要改进，我退房后开了两小时车才到家，现在脖子、背和全身都因为Quality Inn酒店的床和枕头而酸痛。除此之外，这四天都非常棒，谢谢。
点评来源 Trip.com
1.7分
2张大号床， 无烟， 高速互联网接入， 微波炉， 冰箱
商务出差
服务很一般，工作人员很不专业。 这不行那不行，去到酒店还要等半个小时才能check in. 说不能提早，要提早还要加钱….
5.0分
其他
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I wanted to take a moment to recognize the staff that was working during my stay. The young lady with the curly hair, the lady with the longer darker hair, and the tall slim gentleman with the ginger-ish look were all amazing. Their customer service was warm, helpful, and made my stay very pleasant. The gentleman who lives on the property especially stands out—he is truly top-tier, and the young lady with the curly hair is as well. They really made me feel welcomed.
However, when I checked in Thursday night after 12 AM, the gentleman at the front desk at that time could benefit from a little more customer service training. He wasn’t rude, and I don’t want him to be reprimanded, but he came across a bit dry and didn’t provide some basic information—such as the Wi-Fi password or directions to the elevators. I’ve stayed here before, so I knew where to go, but I just want to point out that, as the person greeting guests, a warmer approach would make a big difference.
Overall, the service from the daytime staff was excellent and made my stay enjoyable. I hadn’t visited in a while due to a past experience with a previous cleaning staff member, but it seems that issue has been resolved, and I’m glad I gave the hotel another chance. You all really did a great job this time. Thank you.
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酒店回复: Thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate your kind words recognizing our team members. It’s wonderful to hear that their warm and attentive service made such a positive impact on your stay.We also appreciate your constructive feedback regarding your check-in experience. Your comments are very helpful, and we’ll be sure to review them with our overnight team to ensure all guests receive a consistent and welcoming introduction to the hotel, including key details like Wi-Fi and directions.We’re delighted that you chose to give us another chance and that your experience this time was enjoyable. Thank you again for recognizing our staff and for your loyalty — we look forward to welcoming you back soon!
3.0分
其他
The stay was ok, the front desk for sure was very friendly and welcoming. Breakfast though continental, could have a healthier option.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that our front desk team made you feel welcome and provided friendly service. We appreciate your comments about our breakfast options and will certainly take your suggestion for healthier choices into consideration as we continue to improve our offerings. We hope to have the opportunity to serve you again and make your next stay even more enjoyable.
4.0分
其他
Room was clean. Staff was friendly. I only needed a room for one night. It served its purpose.
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酒店回复: Thank you for staying with us and sharing your feedback. We’re glad to know you found the room clean and our staff friendly. It’s great to hear that your stay met your needs for the night. We hope to welcome you again whenever your travels bring you this way.
1.0分
家庭亲子
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I booked this hotel for my maid of honor and this turned out to be the worst experience she has ever had with a hotel. There was mold on the door and it covered the lamp shade. She brought it up to management after she checked, but she hadn't paid for the room and advised me of the situation. I called to try to get it comped or discounted, but never received a return call.
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酒店回复: We sincerely apologize for the experience your maid of honor encountered during her stay. The concerns you described regarding cleanliness and the lack of follow-up are absolutely not reflective of the standards we strive to maintain. Please know that we take this feedback very seriously and are addressing the issue with our housekeeping and management teams to ensure it does not happen again.Thank you for bringing this to our attention, and we hope you’ll allow us another opportunity to provide the quality experience you expected.
1.0分
其他
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There were bugs and mold in the bathroom, and the bedding was stained. Checked in and checked back out an hour later and. Hotel will not refund the money because they said “it’s not that bad.” Do yourself a favor and stay anywhere but here.
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酒店回复: Thank you for sharing your feedback. We are truly sorry to learn about your experience and the concerns you encountered during your stay. This is not the level of cleanliness or service we strive to provide, and we sincerely apologize for the inconvenience caused.Please know that your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We value your input and hope you will consider giving us another chance to provide you with a much-improved stay in the future.
5.0分
情侣出游
I love the bed it was very nice the parking was good the. Staff was very nice i would stay there again
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酒店回复: Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the comfortable bed, convenient parking, and the friendliness of our staff. It’s great to know you had such a positive stay and would choose us again. We truly appreciate your recommendation and look forward to welcoming you back soon
2.0分
其他
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We enjoyed the big room. The bathroom door didn't lock, a previous occupant had removed the smoke detector, and there was a leak in the breakfast nook that was apparently a problem from way back.
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酒店回复: Thank you for sharing your feedback with us. We're glad to hear you enjoyed the spaciousness of your room. We sincerely apologize for the issues you encountered with the bathroom door, smoke detector, and the leak near the breakfast area. These matters are not reflective of our usual standards, and our maintenance team has been notified to ensure prompt correction. We appreciate your understanding and hope to have another opportunity to provide you with a smoother, worry-free stay in the future.
3.0分
其他
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My room had an issue with the toilet being loose and the shower would not drain properly. Got switch to a different room but the same issue happened with the toilet
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酒店回复: Thank you for sharing your feedback. We are truly sorry to hear about the issues you experienced with the toilet and shower in both rooms. This is certainly not the standard we aim to provide, and we apologize for the inconvenience caused by having to switch rooms and still encountering the same problem. Please know we are addressing these maintenance concerns with our team to ensure they are promptly resolved. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better stay in the future.
Quality Inn 挺不错的。我唯一的抱怨是床和枕头需要改进，我退房后开了两小时车才到家，现在脖子、背和全身都因为Quality Inn酒店的床和枕头而酸痛。除此之外，这四天都非常棒，谢谢。
服务很一般，工作人员很不专业。 这不行那不行，去到酒店还要等半个小时才能check in. 说不能提早，要提早还要加钱….
I wanted to take a moment to recognize the staff that was working during my stay. The young lady with the curly hair, the lady with the longer darker hair, and the tall slim gentleman with the ginger-ish look were all amazing. Their customer service was warm, helpful, and made my stay very pleasant. The gentleman who lives on the property especially stands out—he is truly top-tier, and the young lady with the curly hair is as well. They really made me feel welcomed.
However, when I checked in Thursday night after 12 AM, the gentleman at the front desk at that time could benefit from a little more customer service training. He wasn’t rude, and I don’t want him to be reprimanded, but he came across a bit dry and didn’t provide some basic information—such as the Wi-Fi password or directions to the elevators. I’ve stayed here before, so I knew where to go, but I just want to point out that, as the person greeting guests, a warmer approach would make a big difference.
Overall, the service from the daytime staff was excellent and made my stay enjoyable. I hadn’t visited in a while due to a past experience with a previous cleaning staff member, but it seems that issue has been resolved, and I’m glad I gave the hotel another chance. You all really did a great job this time. Thank you.
The stay was ok, the front desk for sure was very friendly and welcoming. Breakfast though continental, could have a healthier option.
Room was clean. Staff was friendly. I only needed a room for one night. It served its purpose.
I booked this hotel for my maid of honor and this turned out to be the worst experience she has ever had with a hotel. There was mold on the door and it covered the lamp shade. She brought it up to management after she checked, but she hadn't paid for the room and advised me of the situation. I called to try to get it comped or discounted, but never received a return call.
There were bugs and mold in the bathroom, and the bedding was stained. Checked in and checked back out an hour later and. Hotel will not refund the money because they said “it’s not that bad.” Do yourself a favor and stay anywhere but here.
I love the bed it was very nice the parking was good the. Staff was very nice i would stay there again
We enjoyed the big room. The bathroom door didn't lock, a previous occupant had removed the smoke detector, and there was a leak in the breakfast nook that was apparently a problem from way back.
My room had an issue with the toilet being loose and the shower would not drain properly. Got switch to a different room but the same issue happened with the toilet