The breakfest wansn't great and they stopped at 9am. It should go to 10am.
The room keys didn't work. After 3 trips to the desk she realized it was because the card reader on the door was not working.
At midnight....this was not fun!
It's not her fault....but the maintenance team should have taken care of that.
The ceiling fan was not adjustable so you had "full blast" and "off". It wobbled too and was annoying to sleep under.
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酒店回复: Dear Guest,Thank you for your review. We are glad you shared your experience and noted both the positives and areas needing attention. Your feedback on breakfast timing, door card reader, and room maintenance, including the ceiling fan, is very important and will be reviewed. Hope you will visit again.Sincerely, Hotel Manager
4.0分
商务出差
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Room door lock would not work wouldn’t allow the keys to unlock it when i got to my room about 1230 am from work couldn’t get in my room tried for thirty minutes to get some one to respond at the front desk to reset my room keys rang the bell at the front desk multiple times hollered hello loudly multiple times called then hotel number from my cell phone three times in the lobby and no one came to the phone finally the hotel night attendant came to the desk and reset my room keys and it took about ten tries before it finally opened the door
Was after1 am when I got into my room to shower and get to sleep after a long day
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酒店回复: Dear Guest,We regret the inconvenience you experienced with the door lock and the delay in receiving assistance late at night. Your comments have been shared with our team to ensure quicker response times and better maintenance of room locks. We appreciate your input and will work to improve this aspect of the guest experience.Sincerely, Hotel Manager
5.0分
其他
Breakfast looked great only problem was the hard stale biscuits. Rest of the meal was very good.
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酒店回复: Dear William,Thank you for your stay. We are pleased to know you enjoyed the breakfast overall and found most of the meal very good. Your feedback about the biscuits is helpful and will be shared with our team for improvement. We look forward to welcoming you back for an even better experience.Sincerely, Hotel Manager
1.0分
商务出差
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Saw a roach in hallway walking to the elevator, and then when in the room the sink had hair shavings in it and the mirror was completely fogged up as if someone had JUST used it. Told front desk and the didnt wanna move me because they only had suites available and i refused to pay more for their issue.
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酒店回复: Dear Stephen,We are sorry for the pest and cleanliness concerns you encountered, as well as the inconvenience in addressing the issue. This is not the level of care we aim to provide. Your feedback will be reviewed with our housekeeping and front desk teams to ensure rooms are better prepared and guest concerns are handled more effectively in the future. Please visit us again.Sincerely, Hotel Manager
2.0分
家庭亲子
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Tvs were supposed to updated, but that did not happen. Would not connect to internet so did not work. Traveling with young children so was not a pleasant stay with no television to watch.
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酒店回复: Dear Bonnie,Thank you for your feedback. We apologize that the TV did not function as expected during your stay. We understand how important this can be, especially when traveling with children. Our team has been informed and will look into the connectivity issue. We appreciate your comments as they help us improve for future stays.Sincerely, Hotel Manager
4.0分
其他
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Pricey for what you get, but it was nice.
This hotel was about what I would expect in a smaller town, but I thought it was overpriced. I picked it anyway because it had a hot tub and after driving all day, I want to soak in a tub. My TV wasn't plugged in and it took me 15 minutes to get it working, and the remote was really damaged, but still functioned. The bed was really comfortable and the room got really cold (which I wanted). The shower wasn't great, but was fine. I didn't get a chance to try the gym, and the breakfast was basic. Overall, I'd say it was a nice place, but I did think it was the most expensive in town and probably no reason for that.
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酒店回复: Dear Rodney,Thank you for your feedback. We're glad to hear that you found the bed comfortable and enjoyed the room temperature. We apologize for the issues with the TV and the shower, as well as the breakfast options. Your comments regarding the pricing have been noted, and we will review this with our team to ensure better value for our guests. We appreciate your input and hope to provide an even better experience on your next visit.Sincerely, Hotel Manager
5.0分
其他
The staff was very friendly and helpful! I will definitely stay here again!
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酒店回复: Dear Patricia,Thank you for staying at our hotel. We are glad you found the staff friendly and helpful. It is wonderful to hear that you plan to stay with us again. Your comments are appreciated, and we look forward to welcoming you back for another great experience.Sincerely, Hotel Manager
3.0分
家庭亲子
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Arrived last weekend hoping for an early check in after a long drive in. Walked in to an extremely rude lady at the front desk that I was greeted with “what do you want” I asked if early check in was an option and was laughed in my face and told “not going to happen” a simple I’m sorry not at this time we are busy and don’t have rooms ready would have sufficed. I have never been greeted at a hotel so rudely. If my payment would have been refundable I would have cancelled right then and there. I then returned later in the evening to the same lady smoking right at the front doors where I had to walk through it, I was then greeted with “I’m assuming you need me?” I the place was overall clean and nice but I would not return for the simple fact of the extremely rude staff.
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酒店回复: Dear Guest,We are very sorry to hear about the way you were treated at the front desk. No guest should ever be spoken to in that manner, and we sincerely regret the lack of courtesy you received. While we are glad to know the property itself was clean and nice, we understand how important respectful service is to the overall stay. Your feedback will be addressed with our team to ensure this does not happen again.Sincerely, Hotel Manager
5.0分
其他
Very nice, big room. Hotel staff was friendly. Breakfast was very good with a very helpful attendant. She went out of her way to be accommodating.
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酒店回复: Dear Trina,Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed the spacious room, friendly staff, and delicious breakfast. We greatly appreciate your kind words about our breakfast attendant and are glad she made your experience even better. We look forward to welcoming you back soon!Sincerely, Hotel Manager
5.0分
其他
The room was very clean and smelled fresh! The staff was very friendly and I will be staying again when I come see family!
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酒店回复: Dear Larissa,Thank you for your kind feedback. We're so glad to hear that you enjoyed the cleanliness of the room and the friendliness of our staff. We're thrilled to know you'll be staying with us again when you visit your family. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
The breakfest wansn't great and they stopped at 9am. It should go to 10am.
The room keys didn't work. After 3 trips to the desk she realized it was because the card reader on the door was not working.
At midnight....this was not fun!
It's not her fault....but the maintenance team should have taken care of that.
The ceiling fan was not adjustable so you had "full blast" and "off". It wobbled too and was annoying to sleep under.
Room door lock would not work wouldn’t allow the keys to unlock it when i got to my room about 1230 am from work couldn’t get in my room tried for thirty minutes to get some one to respond at the front desk to reset my room keys rang the bell at the front desk multiple times hollered hello loudly multiple times called then hotel number from my cell phone three times in the lobby and no one came to the phone finally the hotel night attendant came to the desk and reset my room keys and it took about ten tries before it finally opened the door
Was after1 am when I got into my room to shower and get to sleep after a long day
Breakfast looked great only problem was the hard stale biscuits. Rest of the meal was very good.
Saw a roach in hallway walking to the elevator, and then when in the room the sink had hair shavings in it and the mirror was completely fogged up as if someone had JUST used it. Told front desk and the didnt wanna move me because they only had suites available and i refused to pay more for their issue.
Tvs were supposed to updated, but that did not happen. Would not connect to internet so did not work. Traveling with young children so was not a pleasant stay with no television to watch.
Pricey for what you get, but it was nice.
This hotel was about what I would expect in a smaller town, but I thought it was overpriced. I picked it anyway because it had a hot tub and after driving all day, I want to soak in a tub. My TV wasn't plugged in and it took me 15 minutes to get it working, and the remote was really damaged, but still functioned. The bed was really comfortable and the room got really cold (which I wanted). The shower wasn't great, but was fine. I didn't get a chance to try the gym, and the breakfast was basic. Overall, I'd say it was a nice place, but I did think it was the most expensive in town and probably no reason for that.
The staff was very friendly and helpful! I will definitely stay here again!
Arrived last weekend hoping for an early check in after a long drive in. Walked in to an extremely rude lady at the front desk that I was greeted with “what do you want” I asked if early check in was an option and was laughed in my face and told “not going to happen” a simple I’m sorry not at this time we are busy and don’t have rooms ready would have sufficed. I have never been greeted at a hotel so rudely. If my payment would have been refundable I would have cancelled right then and there. I then returned later in the evening to the same lady smoking right at the front doors where I had to walk through it, I was then greeted with “I’m assuming you need me?” I the place was overall clean and nice but I would not return for the simple fact of the extremely rude staff.
Very nice, big room. Hotel staff was friendly. Breakfast was very good with a very helpful attendant. She went out of her way to be accommodating.
The room was very clean and smelled fresh! The staff was very friendly and I will be staying again when I come see family!