酒店回复: esta seguro que nosotros tienia chinches? porque no dijeste nada? y te quedaste para 2 dias
4.0分
其他
No shower curtain and really high deposit for incidentals. Everything else was clean and nice.
酒店回复: Thank you for the review
5.0分
其他
展开
I have stayed at this property several times, it has always seemed safe (as I am traveling by myself). The rooms are clean and comfortable. The staff is friendly and helpful.
酒店回复: Thank you for your review.
4.0分
家庭亲子
展开
Room and breakfast were very nice. Gave 4 stars because the pool didn't open until 11am. Same time as check-out. My kids were very disappointed we couldn't swim in the morning!
展开
酒店回复: Thank you for your review! We're glad to hear that you enjoyed the room and breakfast. We understand your disappointment regarding the pool hours, especially for your kids wanting to swim in the morning. Did you have a chance to ask the front desk about the possibility of swimming? Sometimes, if maintenance hasn't checked the pool yet and if the pH levels are fine, the kids might still be able to enjoy a swim. We value your feedback and hope to provide a better experience during your next stay!
2.0分
其他
Hard pass
Staff unfriendly. Air conditioning rattled. Bed and pillows uncomfortable
展开
酒店回复: Thank you for sharing your feedback. I'm sorry to hear about your disappointing experience with our staff, air conditioning, and bedding. We take your comments seriously and will address these issues with our team to improve our service and facilities. Your comfort is important to us, and we appreciate you bringing these matters to our attention.
2.0分
家庭亲子
Poor tv reception. Managers sitting in the office leaving customers at front desk for up to five minutes. Graffiti on exterior walls.
展开
酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. We're sorry to hear about the poor TV reception and the delays at the front desk; we strive to provide efficient service, and your experience did not meet our standards. Regarding the graffiti, we take this matter seriously, and we are in the process of addressing it, especially the areas you mentioned. As for the assistant manager, we aim to have a presence on the floor to assist our guests promptly, and I'm sorry if this was not reflected during your visit.We appreciate your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future for a better experience.
5.0分
情侣出游
展开
Surprisingly nice! Our room is great, very clean. The breakfast was not well-stocked but we went over probably right after the working crews left. We would stay again!
酒店回复: Thank you for the review
5.0分
其他
Jose
Evening snack and breakfast was great!
They were very accommodating.
酒店回复: Thank you for staying with us
4.0分
朋友出游
Very friendly helpful staff and a decent facility. The room was clean and the beds were comfortable.
那里的服务和食物都很棒。绝对是值得预订的好地方。
一切都很棒，唯一不好的是床上有臭虫。
No shower curtain and really high deposit for incidentals. Everything else was clean and nice.
I have stayed at this property several times, it has always seemed safe (as I am traveling by myself). The rooms are clean and comfortable. The staff is friendly and helpful.
Room and breakfast were very nice. Gave 4 stars because the pool didn't open until 11am. Same time as check-out. My kids were very disappointed we couldn't swim in the morning!
Hard pass
Staff unfriendly. Air conditioning rattled. Bed and pillows uncomfortable
Poor tv reception. Managers sitting in the office leaving customers at front desk for up to five minutes. Graffiti on exterior walls.
Surprisingly nice! Our room is great, very clean. The breakfast was not well-stocked but we went over probably right after the working crews left. We would stay again!
Jose
Evening snack and breakfast was great!
They were very accommodating.
Very friendly helpful staff and a decent facility. The room was clean and the beds were comfortable.