The room was filthy, unclean, and had roaches and bedbugs.. the property manager was rude to both staff and customers.. this place needs to be closed down.
1.0分
其他
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Everything dirty, hot water didn't work, wifi didn't work, keycard randomly stopped working, cherry on top was that our room's carbon monoxide detector had a low battery so it beeped roughly every 30 seconds the entire stay. When outside we could hear the other rooms beeping too. Staff was told and never sent anyone to change batteries during our 3 nights there.
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酒店回复: Dear James W, We appreciate your feedback and understand how important a comfortable and functional stay is. We apologize for the issues you experienced with cleanliness, amenities, and the carbon monoxide detector. Your comments will be passed on to the management team for review, as they are crucial for continuing to improve our guest experience. We hope you consider staying with us again in the future, as we strive to elevate our service quality and ensure a more enjoyable visit. Warm regards, Guest Relations Specialist
1.0分
情侣出游
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I had made a reservation for this hotel since I was going to be visiting Savannah. Most Wyndham properties let you check in online but not this one. I tried to call a few times to let them know I’d be arriving late in the night since I was driving from south Florida, but nobody answered the phone. They charged my card before I got there. It took the guy forever to find the reservation. He was clearly high and even looked disheveled. He was getting frustrated and just started cussing and acting irate, like a typical crack head. Needless to say, we didn’t stay. Which I’m kinda glad, the lobby was dumpy which is never a good indication of the rest of the property. Ramada used to be considered a nice brand, but for sure this was the most unkept looking hotel in the area. I’d recommend any of the other hotels in the same area. Naturally nobody wants to sleep in a roachy room, but most definitely you don’t want to have to deal with an incoherent and hostile front desk employee to get to said room.
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酒店回复: Dear Larry S, Thank you for sharing your feedback regarding your recent experience. We take all guest comments seriously as they help us identify areas for improvement. Your concerns about the check-in process and staff demeanor have been duly noted. We value your input and hope your future travels to Savannah will be more enjoyable. Our goal is to provide all guests with a pleasant stay, and your insights will help us work towards that. Warm regards, Guest Relations Specialist
1.0分
家庭亲子
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Everything was very old and dirty. The heating in the room didn't work, and the AC functioned only as a fan. I'm not someone who needs a lot of comfort, but I wouldn't stay there even for free if I had known in advance how bad this hotel was. I hope my review saves someone's vacation.
1.0分
其他
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This is literally the worst hotel experience I've ever had in my life. My kids and I went to Disney in November of 2021, it was our first time traveling in an electric car. I found this hotel on the PlugShare app listed as having Tesla chargers. I called to make sure that they had the chargers and that they were working, and to see if they weren't blocked by gas cars and that I would have one available to charge on. A lot of hotels you get there and the chargers are blocked or not working so you always have to call to be sure. I was promised a charger so we drove from Orlando to here. This place seemed nice based on the reviews from TripAdvisor...boy were they wrong. I had contracted the flu at Disney and here I was with three kids on my own trying to get them back home without any help. I was completely exhausted when we arrived around 11pm. All I wanted to do was take cold medicine, get a shower, and go to bed and get some much needed rest. The problems started as soon as we arrived. We were told our room lock didn't work. The door would lock but it wouldn't unlock except with a physical metal key. I was tired so I agreed to take the room, I seriously didn't have the energy to just find another hotel nearby with a charger, a decision I'd soon regret. The manager opened the room for us and I had one of my kids stay in the room to open it while the other two and I got our belongings. It seemed like a shady area so I wanted to bring everything inside. As soon as we were unloaded and started looking around we were all disgusted by what we saw. Poop stains in the toilet. Holes in the wall. Mold all over the bathroom. The room smelled and there was a 1" gap at the door, no weather ***** so you can hear every noise outside. The icing on the cake was the brown stain on my sheets. At this point I was dying, I couldn't leave if I tried so we had to stay. I told the kids to sleep in their clothes on top of the bedding there. We luckily had a couple blankets from the car that we could put down. There wasn't much rest despite the nighttime cold medicine I took, I still had a hard time sleeping given the condition of the room and all the noise outside. The outside of the hotel should have been an indication of what we were in for. About midway through the hotel there were trash bags full and lined up by the wall. Trash cans over flowing. All of the sidewalks were stained black with grease and dirt. I can't believe I had to put my poor children through such an experience but I felt like I had no other choice. Please do yourself a favor and don't even consider stopping here.
价格很优惠，还含早餐。员工友善又专业。停车场和垃圾桶都保持得很干净。房间很整洁，闻起来也很清新。热水很热，暖气运行良好。方方面面都给五星好评！
令人失望的住宿——房间脏得离谱
我对这次在华美达酒店的入住体验感到非常失望。一进房间，我就被房间的清洁程度——或者说根本没有清洁——震惊了。房间的卫生状况远低于任何合理标准：床单上有污渍、桌面积灰、浴室很脏，还有一股挥之不去的难闻气味。很明显，在我入住之前，房间根本就没有好好打扫和维护过。
对于华美达这样的酒店品牌，我至少期待基本的清洁和舒适度，但这次的经历完全无法接受。我向前台反映了问题，但他们的回应敷衍了事，也没有提供任何有意义的解决方案。
这次住宿完全没有达到我心目中华美达品牌应有的标准，我以后不会再来了。我真诚地希望酒店管理层能认真对待这类反馈，并改进他们的客房清洁流程。
环境好，服务好，房间条件也不错，就是位置稍微差了点。
这家酒店简直太糟糕了。房间里弥漫着一股漂白剂的味道，水槽下水不畅，冰箱压缩机噪音巨大，整晚都在发出刺耳的声音，而且房门关不严实，感觉什么东西都能爬进来。墙壁上的油漆剥落，浴缸的水龙头也漏水。总的来说，我们住得非常不舒服，所以提前一天就退房了。根本没办法再住第二个晚上。
临时计划入住，价格也比较低，但房间老旧，因为进去没电还拉开柜子找插口看到角落墙边都是尘，结块的⋯facility是很比较老旧，冰箱表面也掉皮，卫生也一般，不过对比挨隔壁的holidayinn便宜一半，只能这样，对喔，还包了早餐，只能说一分钱一分货啦
The room was filthy, unclean, and had roaches and bedbugs.. the property manager was rude to both staff and customers.. this place needs to be closed down.
Everything dirty, hot water didn't work, wifi didn't work, keycard randomly stopped working, cherry on top was that our room's carbon monoxide detector had a low battery so it beeped roughly every 30 seconds the entire stay. When outside we could hear the other rooms beeping too. Staff was told and never sent anyone to change batteries during our 3 nights there.
I had made a reservation for this hotel since I was going to be visiting Savannah. Most Wyndham properties let you check in online but not this one. I tried to call a few times to let them know I’d be arriving late in the night since I was driving from south Florida, but nobody answered the phone. They charged my card before I got there. It took the guy forever to find the reservation. He was clearly high and even looked disheveled. He was getting frustrated and just started cussing and acting irate, like a typical crack head. Needless to say, we didn’t stay. Which I’m kinda glad, the lobby was dumpy which is never a good indication of the rest of the property. Ramada used to be considered a nice brand, but for sure this was the most unkept looking hotel in the area. I’d recommend any of the other hotels in the same area. Naturally nobody wants to sleep in a roachy room, but most definitely you don’t want to have to deal with an incoherent and hostile front desk employee to get to said room.
Everything was very old and dirty. The heating in the room didn't work, and the AC functioned only as a fan. I'm not someone who needs a lot of comfort, but I wouldn't stay there even for free if I had known in advance how bad this hotel was. I hope my review saves someone's vacation.
This is literally the worst hotel experience I've ever had in my life. My kids and I went to Disney in November of 2021, it was our first time traveling in an electric car. I found this hotel on the PlugShare app listed as having Tesla chargers. I called to make sure that they had the chargers and that they were working, and to see if they weren't blocked by gas cars and that I would have one available to charge on. A lot of hotels you get there and the chargers are blocked or not working so you always have to call to be sure. I was promised a charger so we drove from Orlando to here. This place seemed nice based on the reviews from TripAdvisor...boy were they wrong. I had contracted the flu at Disney and here I was with three kids on my own trying to get them back home without any help. I was completely exhausted when we arrived around 11pm. All I wanted to do was take cold medicine, get a shower, and go to bed and get some much needed rest. The problems started as soon as we arrived. We were told our room lock didn't work. The door would lock but it wouldn't unlock except with a physical metal key. I was tired so I agreed to take the room, I seriously didn't have the energy to just find another hotel nearby with a charger, a decision I'd soon regret. The manager opened the room for us and I had one of my kids stay in the room to open it while the other two and I got our belongings. It seemed like a shady area so I wanted to bring everything inside. As soon as we were unloaded and started looking around we were all disgusted by what we saw. Poop stains in the toilet. Holes in the wall. Mold all over the bathroom. The room smelled and there was a 1" gap at the door, no weather ***** so you can hear every noise outside. The icing on the cake was the brown stain on my sheets. At this point I was dying, I couldn't leave if I tried so we had to stay. I told the kids to sleep in their clothes on top of the bedding there. We luckily had a couple blankets from the car that we could put down. There wasn't much rest despite the nighttime cold medicine I took, I still had a hard time sleeping given the condition of the room and all the noise outside. The outside of the hotel should have been an indication of what we were in for. About midway through the hotel there were trash bags full and lined up by the wall. Trash cans over flowing. All of the sidewalks were stained black with grease and dirt. I can't believe I had to put my poor children through such an experience but I felt like I had no other choice. Please do yourself a favor and don't even consider stopping here.