酒店回复: Dear Guest,Thank you for sharing your experiences. We genuinely appreciate your feedback on the cleanliness of the laundry facilities and your breakfast experience, as it provides valuable insights into areas for improvement. While we aim to provide exceptional service, your comments will be forwarded to the appropriate management for review. We hope you will consider staying with us again in the future, as we strive for excellence in every aspect of our guests’ experiences.
酒店回复: Hello Cassidy,Thank you for your feedback regarding your stay. We appreciate your insights about the room conditions and noise levels, as they help us understand the experience of our guests. We strive to maintain a comfortable environment and will take your comments into consideration for future improvements. Your input is valuable to us, and we hope you'll consider staying with us again should your travels bring you back to the area.
酒店回复: Hello Martha, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and take them seriously as they help us to improve our services. We apologize for the inconveniences you experienced, including the cleanliness issues and facilities not meeting expectations. Your experience is important to us, and we will ensure your feedback is communicated to the appropriate team for consideration. We hope you find accommodations that better meet your needs in the future.
1.0分
商务出差
原文
翻译提供方：Google
酒店应该提前通知，大楼旁边正在进行道路施工，机器不断撞击和摇晃地面，让人无法入睡。
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酒店回复: Hello Scott,Thank you for sharing your experience with us. We understand that external factors like road construction can impact your stay, and we appreciate your feedback. While we strive to maintain a pleasant environment for our guests, sometimes circumstances are beyond our control. Your comments will be shared with the management team for consideration regarding future guest notifications. We hope you’ll consider staying with us again.
5.0分
其他
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Quick and pleasant check in from helpful young lady who gave us all the information we needed. Location is not downtown But worked well for us. Immaculate hotel and good breakfast. Recommended
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酒店回复: Hello Steven,Thank you for sharing your experience! We're delighted to hear you had a smooth check-in process and enjoyed our hotel's cleanliness and breakfast offerings. While our location may not be downtown, we're glad it suited your needs. Your recommendation is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.
3.0分
其他
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My socks were black from the floor about 10 minutes after we walked in. They have rooms in a newly built tower (I assume look like photos online) but if you get put in the older rooms, they are pretty bad. Breakfast was decent - good coffee and they bring in Chik-fila biscuits.
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酒店回复: Hello Dana,Thank you for sharing your feedback. We appreciate your comments regarding the cleanliness and condition of the older rooms, as well as your positive remarks about the breakfast offerings. We continually aim to improve our guests' experiences and appreciate your insights. Your observations will be shared with the appropriate team to ensure we are meeting our guests' expectations...
1.0分
家庭亲子
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The toilet paper and towel holders are hanging off the walls. The towels were stained ( we pray they were clean) there was fingernail trimmings on bathroom floor. Pillows stained.
Drops of something on the walls.
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酒店回复: Hello Lynn,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and maintenance seriously, and your insights will be addressed with the appropriate team to ensure our standards are upheld. Guest experiences are important to us, and your comments will help us improve for future visitors. We appreciate you bringing these matters to our attention, and we hope to welcome you back for a better stay in the future.
挺好的挺好的
我们入住时分配到的房间无法住人，因为里面到处都是霉菌。
离佐治亚大学很近，很方便
洗衣机坏了，洗衣房里有蟑螂，洗衣房也很脏，甚至都没洗我的衣服🤔我们已经要求前台派人来打扫房间了，但他们根本没派人来打扫？我的意思是，服务有那么差吗？早餐也太难吃了，我的意思是，你们的早餐怎么能这么难吃。怎么只有华夫饼好吃？说实话，为什么要花那么多钱买这么差的服务！？？？去
这是一家汽车旅馆。
我把车停在酒店门口，却没意识到这其实是一家汽车旅馆。如果不是我一个人旅行，这应该还好。我的房间其实在酒店区域内，所以我倒没太担心。但我那层楼的制冰机就在我房间门外。声音很大，很烦人。走进房间，虽然很干净，但又旧又脏。淋浴间里有污渍，枕头很廉价。最后我离开了，甚至都没打开行李。
不喜欢——房间入口处很脏——房间的第一印象。没有游泳池，尽管广告上说有游泳池——游泳池附近的架子上放着毛巾，尽管我们被告知游泳池自疫情爆发以来就没有开放过。房间里没有杯子和椅子。不得不拉出床头柜才能插上手机，而且床头柜下面很脏。淋浴间的设计是水流到更衣区，我们不得不用毛巾擦干水，结果毛巾不够用了。我永远不会推荐佐治亚州雅典的贝斯特韦斯特酒店。
酒店应该提前通知，大楼旁边正在进行道路施工，机器不断撞击和摇晃地面，让人无法入睡。
Quick and pleasant check in from helpful young lady who gave us all the information we needed. Location is not downtown But worked well for us. Immaculate hotel and good breakfast. Recommended
My socks were black from the floor about 10 minutes after we walked in. They have rooms in a newly built tower (I assume look like photos online) but if you get put in the older rooms, they are pretty bad. Breakfast was decent - good coffee and they bring in Chik-fila biscuits.
The toilet paper and towel holders are hanging off the walls. The towels were stained ( we pray they were clean) there was fingernail trimmings on bathroom floor. Pillows stained.
Drops of something on the walls.