酒店回复: Thank you for leaving your review and I want to apologize for what you experienced and how miserable the room was. I have talked with our owner about the mattresses and I will have maintenance look at the room. I hope that we are able to make it up to the future and if there is anything I could help you with to make it better please feel free to reach out anytime.
酒店回复: Hi Brittany, thank you so much for taking the time to leave us a review. I'm sos orry to ehar you had an issue with the cleanliness of the comforter and then room. This is not our standard and for that I am truly sorry. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will send a staff member over right away to address the issue and ensure you have a nice, relaxing and comfortable stay.
酒店回复: Hello Jason, thank you so much for taking the time to leave us a review. I'm sorry to hear about the issues you had during your stay with us. Each problem has been passed on to our housekeeping and maintenance teams so they can address these issues as soon as possible. For any future reservations, if you run into any issues please don't hesitate to call the front desk and we will be happy to assist to make sure your stay is a great one.
3.0分
商务出差
原文
翻译提供方：Google
酒店有点老旧：地毯和油漆都磨损了，浴缸的翻新工作做得很差。热水浴缸闻起来有股脏脚的味道。
照片上看起来比实际好多了。
我要说的是，工作人员很友好，床很舒服，设施总体上很干净，早餐很好；只是建筑比较旧。
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酒店回复: Thank you for staying with us at the Best Western Pocatello Inn, and thank you for taking the time to leave us a review. We appreciate your review as it helps us fully understand where we can improve on our guest stays. We have a plan for various remodels over the next few years that comply with Best Western's suggestions. We are hoping this will help improve our property as a whole.We hope that we will be able to welcome you back in the future!
酒店回复: Thank you for choosing to stay with us at the Pocatello Inn and for taking the time to leave us a review! We are thankful for your kind words about our staff and our property. We hope we are able to welcome you back sometime in the future!
5.0分
其他
原文
翻译提供方：Google
就价格和位置而言，这真是物超所值。早餐很棒，床很舒服，房间也很干净。
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酒店回复: Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.
酒店回复: Thank you so much for your wonderful review! I'm glad to hear you had such a wonderful stay with us. We look forward to seeing you again next time!
5.0分
其他
原文
翻译提供方：Google
好地方
酒店设计精美，有餐厅，游泳池没有时间限制。大多数地方都有相关规定。早餐不错。停车位充足。
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酒店回复: Thank you for choosing to stay with us at the Pocatello Inn, and thank you for taking the time to leave us a review! We love our property and are thankful for the amenities we are able to offer our guests. We hope to welcome you back in the future!
3.0分
商务出差
原文
翻译提供方：Google
房间老旧。水槽堵塞。乳液只剩半瓶。枕头太小，噪音很大
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酒店回复: Thank you so much for taking the time to leave us a review. We're so sorry to hear about the issues you had during your stay. I'll be speaking with my housekeeping and maintenance teams to make sure these issues are addressed as soon as possible. For any future reservations, please don't hesitate to reach out to our front desk team if you run into any issues and we'll be happy to assist!
绝对糟糕
这是我15年来住过的最差的酒店。床就像躺在裸露的弹簧上，折叠沙发更糟糕——床垫只有2英寸厚。我儿子选择睡在地板上——但冰箱漏水，地板都湿了。之后，他决定睡在我们的船上，因为那里更舒服。唯一的空调来源是一个噪音大得惊人的风扇。我们要么选择开着一个声音大得像里面塞了纸一样的风扇，要么关掉风扇，因为80华氏度的高温闷热得躺在床上睡不着。不用说，大家都没睡，我们提前退房了。
我很高兴他们能让我和我的家人在下午4点之前入住。
早餐选择应该更多一些，自助早餐种类很少。
我们的被子很脏。我不知道是不是有污渍，但看起来需要再洗一下。房间一进门就闻到一股不太干净的味道。地板太旧了，很脏。
工作人员很友好，愿意帮助我们解决任何需要帮助的问题。
地板上有污渍，空调暖气响亮且嘎嘎作响，淋浴杆被拉了下来，几乎挂不住了。房子比较旧。工作人员态度很好，但就是不肯给我收据。
酒店有点老旧：地毯和油漆都磨损了，浴缸的翻新工作做得很差。热水浴缸闻起来有股脏脚的味道。
照片上看起来比实际好多了。
我要说的是，工作人员很友好，床很舒服，设施总体上很干净，早餐很好；只是建筑比较旧。
工作人员很友好，客户服务也很棒。酒店干净、安全，非常适合家庭入住。我们的房间状况极佳，非常适合大家庭旅行。我们每次入住这家酒店，都住得很愉快。
价格实惠的酒店，靠近州际公路，附近有多家餐厅。前台小姐非常友好，乐于助人。舒适干净。我们会再次入住。
就价格和位置而言，这真是物超所值。早餐很棒，床很舒服，房间也很干净。
总的来说，这是一个很棒的过夜地点，房间非常干净，休息室很棒，经过漫长的一天旅行后，热水浴缸感觉棒极了。早餐热腾腾，很新鲜。绝对会再次入住这里。
好地方
酒店设计精美，有餐厅，游泳池没有时间限制。大多数地方都有相关规定。早餐不错。停车位充足。
房间老旧。水槽堵塞。乳液只剩半瓶。枕头太小，噪音很大