酒店回复: Thank you for sharing your experience. We sincerely apologize for the issues you encountered. This is certainly not the standard of service we aim to provide. Please know that we take this matter seriously and will be addressing it internally. Your feedback is invaluable, and we hope you’ll give us another opportunity to make things right in the future.
1.0分
其他
原文
翻译提供方：Google
抵达后取消了预订，因为我的卡上的芯片无法读取，并且拒绝接受任何其他付款。取消预订后，我仍然被扣款
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酒店回复: Good afternoon Miss. Jessilyn,Thank you for booking to stay with us. We are sorry to hear that you were not able to check-in to the hotel due to your chip not working per most if not all financial institutions if your credit or debit card is damage we are required to ask for a next form of payment. With that said that payment must come from an establish bank not a Cash App , Vemo, Applepay etc. After look into this matter about you getting charged, we did not charge you on our end.Thank you and have a great weekend.
1.0分
其他
原文
翻译提供方：Google
我按时预订并取消了，但他们什么也没给我。
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酒店回复: Thank you for your feedback. We apologize for any inconvenience regarding your reservation and cancellation. Please contact us directly with your reservation details so we can review the situation and assist you further. We appreciate the opportunity to address your concerns.
1.0分
其他
原文
翻译提供方：Google
我们已经预订并付款了。不得不等了两辆巴士
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酒店回复: Thank you for your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to wait despite having a confirmed and prepaid reservation. Your experience does not reflect the level of service we aim to provide, and we’ll be reviewing this situation with our team to help prevent similar issues in the future. We appreciate you bringing it to our attention and hope you'll consider giving us another chance to provide a better stay.
4.0分
其他
原文
翻译提供方：Google
一切如描述
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酒店回复: Thank you for your feedback! We’re glad to hear that everything met your expectations as described. We look forward to welcoming you back on your next visit!
5.0分
家庭亲子
原文
翻译提供方：Google
很棒的地方
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酒店回复: Thank you for the excellent rating! We’re truly glad to know you had a great experience with us. Your support means a lot, and we look forward to welcoming you again soon.
5.0分
商务出差
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The hotel was ERY COMFORTABLE AND CLEAN!!! The service was excellent! The staff was friendly and knowledgeable of the area. The shower inside the room was VERY CLEAN. I stayed for a couple of weeks due to work and the staff acknowledged me every single time they seen me, REGARDLESS of the time of day. The room itself, the bed, EVERYTHING was clean!! The breakfast was excellent. The choices were great, the sausage and gravy was my favorite. The ONLY THING I would say negative about my stay was this, I hated paying for parking. The manager always charged me for the length of my stay, so that made it better. The second thing I hated was, the cable tv channel choice. It was limited and only had 24 stations, no movie channels, and not a lot of entertainment stations. The Hapeville area is so cool to be in. The hotel has MANY restaurants that you could actually walk to. IHOP is in the same parking lot, McDonald’s is across the parking lot. A car repair shop, the a gas station. Then you walk to everything else. Chick-Fil-A, smaller shops, laundry and so much more. There’s a park that is a mile from the hotel, you’re next to interstate 75. 13 minutes from downtown Atlanta, 4 minutes from the International part of the airport, 6 minutes from the domestic terminal of the airport. Like there’s so many good things about the hotel, I may be leaving something off!! I LOVE THIS HOTEL
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酒店回复: Thank you for sharing such a wonderful review! We are thrilled you enjoyed your stay, from our clean and comfortable rooms to the friendly service and great breakfast. We appreciate your feedback about parking and TV channels and will keep it in mind for future improvements. It is great to know you loved the Hapeville area, and we look forward to welcoming you back soon!
5.0分
其他
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Balcony view isn’t the best, the breakfast is decent but the room and staff are excellent just like the pictures. Even extended my stay they were so nice an accommodating with me when I extended my stay.
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酒店回复: Thank you so much for your wonderful review! We’re glad you enjoyed your stay and appreciated our staff’s hospitality. We’re happy to know you chose to extend your visit with us — that means a lot! We appreciate your feedback about the balcony view and breakfast, and we’ll keep working to make every part of the experience even better. We look forward to welcoming you back soon!
5.0分
情侣出游
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It is always clean and quiet here. The young lady at the front desk was very professional and outgoing. Everytime I come in town I will only stay at this hotel. I love the renovations. Just need more parking
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酒店回复: Thank you so much for your wonderful review! We’re delighted to know you enjoyed your stay and appreciated our clean, quiet atmosphere and recent renovations. It’s great to hear our front desk team made such a positive impression. We truly value your loyalty and feedback about parking — we’re always looking for ways to improve. We look forward to welcoming you back on your next visit!
早餐很简单，但提供免费咖啡和热茶。
因为靠近机场，我们预料到会有一些噪音，结果房间还是很吵。不过，这比客房服务结束后再打扫房间要好得多。我丈夫和儿子来亚特兰大庆祝我儿子的生日，他们竟然还要去沃尔玛买清洁用品重新打扫房间，这简直令人无法接受。我问他们是否要求客房服务，我丈夫说他已经打电话反映过毛巾的问题（毛巾脏了，上面还有红色的头发），虽然毛巾已经换了，但他还是受到了粗鲁的对待。我告诉他，无论如何都应该打电话，并向管理层举报这位粗鲁的员工。
抵达后取消了预订，因为我的卡上的芯片无法读取，并且拒绝接受任何其他付款。取消预订后，我仍然被扣款
我按时预订并取消了，但他们什么也没给我。
我们已经预订并付款了。不得不等了两辆巴士
一切如描述
很棒的地方
The hotel was ERY COMFORTABLE AND CLEAN!!! The service was excellent! The staff was friendly and knowledgeable of the area. The shower inside the room was VERY CLEAN. I stayed for a couple of weeks due to work and the staff acknowledged me every single time they seen me, REGARDLESS of the time of day. The room itself, the bed, EVERYTHING was clean!! The breakfast was excellent. The choices were great, the sausage and gravy was my favorite. The ONLY THING I would say negative about my stay was this, I hated paying for parking. The manager always charged me for the length of my stay, so that made it better. The second thing I hated was, the cable tv channel choice. It was limited and only had 24 stations, no movie channels, and not a lot of entertainment stations. The Hapeville area is so cool to be in. The hotel has MANY restaurants that you could actually walk to. IHOP is in the same parking lot, McDonald’s is across the parking lot. A car repair shop, the a gas station. Then you walk to everything else. Chick-Fil-A, smaller shops, laundry and so much more. There’s a park that is a mile from the hotel, you’re next to interstate 75. 13 minutes from downtown Atlanta, 4 minutes from the International part of the airport, 6 minutes from the domestic terminal of the airport. Like there’s so many good things about the hotel, I may be leaving something off!! I LOVE THIS HOTEL
Balcony view isn’t the best, the breakfast is decent but the room and staff are excellent just like the pictures. Even extended my stay they were so nice an accommodating with me when I extended my stay.
It is always clean and quiet here. The young lady at the front desk was very professional and outgoing. Everytime I come in town I will only stay at this hotel. I love the renovations. Just need more parking