酒店回复: Thank you for your feedback. We apologize for any inconvenience regarding your reservation and cancellation. Please contact us directly with your reservation details so we can review the situation and assist you further. We appreciate the opportunity to address your concerns.
1.0分
其他
原文
翻译提供方：Google
我们已经预订并付款了。不得不等了两辆巴士
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酒店回复: Thank you for your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to wait despite having a confirmed and prepaid reservation. Your experience does not reflect the level of service we aim to provide, and we’ll be reviewing this situation with our team to help prevent similar issues in the future. We appreciate you bringing it to our attention and hope you'll consider giving us another chance to provide a better stay.
4.0分
其他
原文
翻译提供方：Google
一切如描述
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酒店回复: Thank you for your feedback! We’re glad to hear that everything met your expectations as described. We look forward to welcoming you back on your next visit!
5.0分
家庭亲子
原文
翻译提供方：Google
很棒的地方
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酒店回复: Thank you for the excellent rating! We’re truly glad to know you had a great experience with us. Your support means a lot, and we look forward to welcoming you again soon.
5.0分
其他
Clean room, except for the balcony curtain, great staff and safety I like that you cant just enter the building.
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酒店回复: Thank you for your wonderful review! We’re happy to hear you enjoyed your clean room, our friendly team, and the added sense of safety. We also appreciate you pointing out the balcony curtain — we’ll make sure our team takes care of that. We look forward to welcoming you back again soon!
5.0分
家庭亲子
Stayed overnight after Delta flight got cancelled. Shuttle to and from the airport was convenient. No complaints, enough for a quick one night stay.
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酒店回复: Thank you for taking the time to share your experience! We’re glad our shuttle service and accommodations made your unexpected overnight stay smoother after your flight cancellation. We appreciate the kind words and are happy everything met your needs. Safe travels, and we hope to welcome you back under better circumstances!
5.0分
其他
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We were stuck travelling during the government shut down and the wonderful attended at the desk, I cannot remember her name, worked her tail off checking in probably 20-30 at midnight and never once did she not have a smile on her face. Room was great, large and clean
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear that, even during such a hectic night, our team member made a positive impression with her professionalism and warm attitude. It’s wonderful to know you found your room spacious, clean, and comfortable. We’ll be sure to share your appreciation with our staff — comments like yours mean the world to us. We hope to welcome you back for a more relaxing stay in the future!
2.0分
情侣出游
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After delays from flying, we made it to the hotel at 11:30 at night only to find a long one to check in. One person answering the phone, checking in people. She said she has to shut down the web site, she is over booked and 39 people are showing up. At 12:04 I got my key. It was a great place, nice big bathrooms, every nice room. But I don't think I will stay there again.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry for the long wait you experienced at check-in after an already exhausting travel day. We understand how frustrating that must have been. While we’re glad to hear you enjoyed the room and amenities, we regret that your first impression was impacted by the delay. Your comments are valuable and will be shared with our team to help improve our guest experience moving forward.
早餐很简单，但提供免费咖啡和热茶。
因为靠近机场，我们预料到会有一些噪音，结果房间还是很吵。不过，这比客房服务结束后再打扫房间要好得多。我丈夫和儿子来亚特兰大庆祝我儿子的生日，他们竟然还要去沃尔玛买清洁用品重新打扫房间，这简直令人无法接受。我问他们是否要求客房服务，我丈夫说他已经打电话反映过毛巾的问题（毛巾脏了，上面还有红色的头发），虽然毛巾已经换了，但他还是受到了粗鲁的对待。我告诉他，无论如何都应该打电话，并向管理层举报这位粗鲁的员工。
我按时预订并取消了，但他们什么也没给我。
我们已经预订并付款了。不得不等了两辆巴士
一切如描述
很棒的地方
Clean room, except for the balcony curtain, great staff and safety I like that you cant just enter the building.
Stayed overnight after Delta flight got cancelled. Shuttle to and from the airport was convenient. No complaints, enough for a quick one night stay.
We were stuck travelling during the government shut down and the wonderful attended at the desk, I cannot remember her name, worked her tail off checking in probably 20-30 at midnight and never once did she not have a smile on her face. Room was great, large and clean
After delays from flying, we made it to the hotel at 11:30 at night only to find a long one to check in. One person answering the phone, checking in people. She said she has to shut down the web site, she is over booked and 39 people are showing up. At 12:04 I got my key. It was a great place, nice big bathrooms, every nice room. But I don't think I will stay there again.