酒店回复: Hello Monica,Thank you for sharing your assessment. We understand how frustrating it can be to arrive and encounter unexpected changes regarding your accommodation. Please know that your comments have been noted and will be reviewed with the appropriate teams to enhance our communication and service. We appreciate your understanding as we continue to improve our guest experience.
酒店回复: Hello Debra, Thank you for sharing your feedback. We're glad to hear you enjoyed the amenities, including the indoor pool and the convenience of having a fridge, microwave, and coffee maker in your room. We appreciate your comments regarding breakfast and will take them into consideration for future improvements. We hope to welcome you back on your next visit to enjoy more of what our location has to offer.
酒店回复: Hello Gordon,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share your comments with our team to ensure a better experience for our future guests. Your comfort is important to us, and we strive to make improvements based on valuable input like yours. Thank you for bringing these matters to our attention, and we hope to welcome you back under better circumstances.
1.0分
其他
原文
翻译提供方：Google
不要住这里
非常糟糕
有一位女士看起来邋遢，她正和孩子一起吃饭
电脑坏了
我们订的是大床房，结果订的是双人大床房
电视坏了
早餐不好——种类有限——鸡蛋很干——没有脱咖啡因咖啡
展开
酒店回复: Dear David,Thank you for your feedback. We are truly sorry to hear about the issues you encountered during your stay, and we apologize for not meeting your expectations. The concerns you raised regarding the room type, TV, breakfast, and staff behavior are certainly not reflective of the high standards we strive to uphold. Please know that we take your feedback seriously and will be addressing these issues with our team to ensure that we provide a better experience for future guests.Sincerely,Management Team
酒店回复: Hello Timothy,Thank you for sharing your feedback about your recent stay. We're glad to hear you enjoyed the beautiful pool and hot tub area, but we apologize that the hot tub temperature and coffee did not meet your expectations. Your comments regarding the staff training will be taken into consideration as we continually aim to improve our services. We appreciate your insights and hope you will consider visiting us again in the future to experience our ongoing enhancements.
酒店回复: Dear Mary,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed a clean room, comfortable bed, fresh towels, and a good breakfast during your stay. We’re especially pleased to know our staff made a positive impression with their friendliness and responsiveness. We do apologize for the issues you experienced with the pool and hot tub temperatures. Your comments have been shared with our maintenance team to ensure these amenities are properly maintained for all guests.Best Regards,Management Team
酒店回复: Dear Robert,Thank you for taking the time to share your feedback. We’re truly sorry to hear about the condition of your room and the discomfort you experienced during your stay. What you described is far below the standards we strive to maintain, and we sincerely apologize. The presence of smoke odor, visible burn marks, and a malfunctioning heating system are all unacceptable, and your comments have been shared immediately with our housekeeping and maintenance teams for urgent review and corrective action.Sincerely,Management Team
5.0分
其他
原文
翻译提供方：Google
超棒的泳池和热水浴缸！！！
超棒的泳池和热水浴缸。太好了，我们回来的时候也在那里住了一晚！！
展开
酒店回复: Hello Matthew,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed our pool and hot tub facilities so much that you chose to stay with us again on your way back. We appreciate your feedback and hope to welcome you back for another memorable stay in the future.
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations, especially with the issues regarding the bed, the condition of the property, and the noise disturbances. We understand how important a restful night’s sleep is, and we sincerely apologize for the inconvenience caused by the party next door. Please know that we are reviewing your concerns with our team to ensure we address the condition of the rooms and property, as well as improve our ability to handle noise disturbances in the future.Sincerely,Management Team
酒店虽然有点老，但非常干净，维护得很好。
开车直接到房间门口，好久没住过这种酒店了。
我晚上9点半左右到的，被告知没有空房了。我预订了一间宠物房，他们却告诉我“今天决定把那些房间腾出来进行装修”。他们没有赔偿我，也没有安排我去其他酒店，之前也没有联系我。我绝对不推荐这家酒店。
我们需要的一切都有，包括冰箱、微波炉和咖啡机。室内泳池和热水浴缸也很不错。早餐有很多不足之处，不过附近有华夫饼屋和Cracker Barrel。
门周围有一条小缝，所以你能看到一丝光线不断透过。也正因为如此，噪音更大了。幸好我们从密歇根开车过来，开了一整天的车，非常累。鸡蛋都烤焦了，华夫饼机也坏了，还有几个十几岁的女孩大声地放着说唱音乐，既不肯调低音量也不肯关掉。真是令人不快！
不要住这里
非常糟糕
有一位女士看起来邋遢，她正和孩子一起吃饭
电脑坏了
我们订的是大床房，结果订的是双人大床房
电视坏了
早餐不好——种类有限——鸡蛋很干——没有脱咖啡因咖啡
这家酒店价格实惠，还不错。泳池和热水浴缸区很漂亮，但热水浴缸温热，令人失望。早餐做得不错，但咖啡太冷了，工作人员似乎不知道该如何解决这个问题。
我们的房间很干净，但有股霉味。床很舒服。每天都会送干净的毛巾。泳池没有加热，“热水浴缸”第一天温热，第二天就凉了。免费早餐相当不错。工作人员非常友好，服务周到。
闻起来像烟灰缸。所有表面都有香烟烧过的痕迹。床单、沙发，甚至窗帘上都有烧孔。没有暖气。那天晚上非常冷。花了一整夜才把温度升了几度。最高50度，最低60度。
超棒的泳池和热水浴缸！！！
超棒的泳池和热水浴缸。太好了，我们回来的时候也在那里住了一晚！！
4/10。床很硬。房间和设施都有点老旧。隔壁有个派对，大约有20个孩子，一直玩到凌晨3点。根本没睡着。不会再去了。