It didnt feel clean or safe. First .night someone was going around knocking on doors. Lots of dogs. Lots of barking
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酒店回复: Dear Appreciated Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Rome. I am very sorry to hear about the concerns you experienced regarding the state of the property during your stay. I understand your concern about the disturbances caused by the door knocking and the noise from the dogs. This is certainly not the experience we want our guests to have.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JohnRed Roof Management RediResponse Specialist
3.0分
家庭亲子
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It was convenient for the event we were attending in Rome. The property is run down and the breakfast had very few options for eating healthy. The juice machine itself was out of order except for one kind of juice.
Our mattress pad protector on the bed was heavily stained. The door on our room was difficult to latch without slamming the door. It must be the same for all the other rooms, too. We heard people running and slamming doors late into the night.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Rome. We appreciate you highlighting the convenience of our location for your Rome event. I am truly sorry to hear about the concerns you experienced with the property's condition, particularly the limited breakfast options, the condition of the juice machine, mattress pad protector, and the difficulty with your room door. We also regret the disturbances you encountered late at night due to noise. Red Roof is committed to earning your trust through our demonstrated capacity to mitigate comparable issues moving forward. Please be assured that your feedback will be communicated to our entire team. We would welcome the opportunity to demonstrate our commitment to enhanced service during your next visit to Red Roof.Very truly yours,JohnRed Roof Management RediResponse Specialist
1.0分
其他
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The floors were very dirty. The paint were coming off of the wall. You could not shut the bathroom door and the actual door would shut part of the way, just enough for you to lock it.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Rome. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the floor and the state of the bathroom door. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
1.0分
其他
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My stay at the Red Roof Inn on Saturday, October 4, 2025 was an absolute DISASTER! The room smelled like Pine Sol/disinfectant and I noticed what looked to be blood stains on one of the towels. There were people running around & talking outside my room until 11:00 PM.....two men to the right of my room were cooking hot dogs & hamburgers on a small grill (pulled from their truck) 50 feet from my door.....they talked loudly until 11:00 PM. As I discovered the next morning, MY SHOWER DID NOT WORK AND NEITHER DID THE SOAP DISPENSER IN THE SHOWER. So at $100 per night, I experienced NO SHOWER & NO SOAP. When I complained front desk clerk (Amy) upon checking out, she just stared at me offering no explanation and no apology. For this type of treatment, I should have been offered a complete refund of my money. I have two words for the management of this smelly, God forsaken hotel: NEVER AGAIN!!!
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Rome. I am sorry that your experience did not meet your expectations. Please accept our most sincere apologies for the overall condition of the room, particularly the state of the shower and soap dispenser as well as the encounter with our staff you reported. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
2.0分
商务出差
Hotel room had bugs in it and was in disrepair. They were out of most of the breakfast items and their vending machines were empty.
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酒店回复: Dear Valued Guests,We appreciate you taking the time to share your experience at the Red Roof Inn & Suites Rome. I was saddened to read that your stay fell short of your expectations due to the bugs you have mentioned. This is completely unacceptable and I understand your frustration and concern. This does not reflect our standards. We also apologize for the breakfast and vending machine stock issues.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,ArciRed Roof Management RediResponse Specialist
3.0分
其他
off a business parkway so not really scenic. mold on shower curtains. not clean around toilet base. pretty basic room
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Rome. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concern you had regarding with the parkway and the condition of the shower curtain. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
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High prices for little comfort
I checked in on the 4th of August so I was just extending my stay. The refrigerator was dirty, the towels they provide are very thin and stained. The room itself the bed linen has holes in it and stained. The staff is nice in the office. The door to the room has a lot of space for bugs and rodents to come in. I’m in a smoking room and it freaked of smoke and I feel like they could be more detailed in their cleaning efforts to make the room fresh when they clean them.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback at the Red Roof Inn & Suites Rome. I'm very sorry to hear about the issues you experienced during your extended stay, especially regarding the cleanliness of the refrigerator, the condition of the towels and linens, and the gaps around the door. I understand how these issues can detract from a comfortable stay. I am glad to hear you found the staff helpful. Your feedback is valuable and we regret any distress or inconvenience this has caused you. Our goal is to provide a clean and comfortable stay for all our guests and we're disheartened that we did not achieve this during your stay.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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Yuck.
The room smelled like ****. The breakfast consisted of a box of white bread and two sugared cereals, which I could barely see through the cloud of incense burning in the lobby during breakfast.
1.0分
其他
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I stayed there because it was the only place available close to Rome, GA so I could attend my granddaughter's graduation from college. This is the worst hotel I have ever stayed in. The bathtub was filthy and moldy, instead of box springs on the bed, there was a wire cage under the mattress. There were no tissues or handsoap. The continental breakfast was a joke. The orange juice coming out of the dispenser looked like orange sludge and I wouldn't drink it on a bet. Never again.
自从来到这里就一直在杀蟑螂，而且价格很实惠。
It didnt feel clean or safe. First .night someone was going around knocking on doors. Lots of dogs. Lots of barking
It was convenient for the event we were attending in Rome. The property is run down and the breakfast had very few options for eating healthy. The juice machine itself was out of order except for one kind of juice.
Our mattress pad protector on the bed was heavily stained. The door on our room was difficult to latch without slamming the door. It must be the same for all the other rooms, too. We heard people running and slamming doors late into the night.
The floors were very dirty. The paint were coming off of the wall. You could not shut the bathroom door and the actual door would shut part of the way, just enough for you to lock it.
My stay at the Red Roof Inn on Saturday, October 4, 2025 was an absolute DISASTER! The room smelled like Pine Sol/disinfectant and I noticed what looked to be blood stains on one of the towels. There were people running around & talking outside my room until 11:00 PM.....two men to the right of my room were cooking hot dogs & hamburgers on a small grill (pulled from their truck) 50 feet from my door.....they talked loudly until 11:00 PM. As I discovered the next morning, MY SHOWER DID NOT WORK AND NEITHER DID THE SOAP DISPENSER IN THE SHOWER. So at $100 per night, I experienced NO SHOWER & NO SOAP. When I complained front desk clerk (Amy) upon checking out, she just stared at me offering no explanation and no apology. For this type of treatment, I should have been offered a complete refund of my money. I have two words for the management of this smelly, God forsaken hotel: NEVER AGAIN!!!
Hotel room had bugs in it and was in disrepair. They were out of most of the breakfast items and their vending machines were empty.
off a business parkway so not really scenic. mold on shower curtains. not clean around toilet base. pretty basic room
High prices for little comfort
I checked in on the 4th of August so I was just extending my stay. The refrigerator was dirty, the towels they provide are very thin and stained. The room itself the bed linen has holes in it and stained. The staff is nice in the office. The door to the room has a lot of space for bugs and rodents to come in. I’m in a smoking room and it freaked of smoke and I feel like they could be more detailed in their cleaning efforts to make the room fresh when they clean them.
Yuck.
The room smelled like ****. The breakfast consisted of a box of white bread and two sugared cereals, which I could barely see through the cloud of incense burning in the lobby during breakfast.
I stayed there because it was the only place available close to Rome, GA so I could attend my granddaughter's graduation from college. This is the worst hotel I have ever stayed in. The bathtub was filthy and moldy, instead of box springs on the bed, there was a wire cage under the mattress. There were no tissues or handsoap. The continental breakfast was a joke. The orange juice coming out of the dispenser looked like orange sludge and I wouldn't drink it on a bet. Never again.