My stay at the Red Roof Inn on Saturday, October 4, 2025 was an absolute DISASTER! The room smelled like Pine Sol/disinfectant and I noticed what looked to be blood stains on one of the towels. There were people running around & talking outside my room until 11:00 PM.....two men to the right of my room were cooking hot dogs & hamburgers on a small grill (pulled from their truck) 50 feet from my door.....they talked loudly until 11:00 PM. As I discovered the next morning, MY SHOWER DID NOT WORK AND NEITHER DID THE SOAP DISPENSER IN THE SHOWER. So at $100 per night, I experienced NO SHOWER & NO SOAP. When I complained front desk clerk (Amy) upon checking out, she just stared at me offering no explanation and no apology. For this type of treatment, I should have been offered a complete refund of my money. I have two words for the management of this smelly, God forsaken hotel: NEVER AGAIN!!!
展开
酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Rome. I am sorry that your experience did not meet your expectations. Please accept our most sincere apologies for the overall condition of the room, particularly the state of the shower and soap dispenser as well as the encounter with our staff you reported. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
3.0分
其他
展开
High prices for little comfort
I checked in on the 4th of August so I was just extending my stay. The refrigerator was dirty, the towels they provide are very thin and stained. The room itself the bed linen has holes in it and stained. The staff is nice in the office. The door to the room has a lot of space for bugs and rodents to come in. I’m in a smoking room and it freaked of smoke and I feel like they could be more detailed in their cleaning efforts to make the room fresh when they clean them.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback at the Red Roof Inn & Suites Rome. I'm very sorry to hear about the issues you experienced during your extended stay, especially regarding the cleanliness of the refrigerator, the condition of the towels and linens, and the gaps around the door. I understand how these issues can detract from a comfortable stay. I am glad to hear you found the staff helpful. Your feedback is valuable and we regret any distress or inconvenience this has caused you. Our goal is to provide a clean and comfortable stay for all our guests and we're disheartened that we did not achieve this during your stay.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
商务出差
展开
Yuck.
The room smelled like ****. The breakfast consisted of a box of white bread and two sugared cereals, which I could barely see through the cloud of incense burning in the lobby during breakfast.
1.0分
其他
展开
I stayed there because it was the only place available close to Rome, GA so I could attend my granddaughter's graduation from college. This is the worst hotel I have ever stayed in. The bathtub was filthy and moldy, instead of box springs on the bed, there was a wire cage under the mattress. There were no tissues or handsoap. The continental breakfast was a joke. The orange juice coming out of the dispenser looked like orange sludge and I wouldn't drink it on a bet. Never again.
2.0分
其他
展开
Never again…
The floor needed to be swept and mopped. The wash cloths had stains on them and were really small. Tub and shower had black mold in it. Sheets had blood spots on them. Vent in bathroom was dirty. Will not be back.
2.0分
其他
展开
It was a Red Roof inn so didn’t expect much more. It was the only hotel with availability. The room was clean. Sort of. Smelled horrible. Air freshener trying to mask mold? Maybe smoking even though it was non-smoking?
3.0分
情侣出游
展开
on the 1st floor per my request but didn't realize the noise factor above me, also the room door was not hung correct because there was a big gap going downward insects got thru, felt unsafe like if you blew hard the door would cave in travel size tissue.
展开
酒店回复: Dear Sharone, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Rome. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate you business. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, KamariaRed Roof Management RediResponse Specialist
1.0分
家庭亲子
bring some old socks for the floors or else your feet will be blacker than the night sky
展开
酒店回复: Dear Tony,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Rome. We appreciate your comments and we are disheartened to know that your experience did not meet your expectations, especially the state of the floor during your stay. We strive to provide the best possible experience for our guests and we regret that this was the take away from your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
5.0分
其他
My room was Immaculately clean; Staff was kind an professional. Good for the price.
展开
酒店回复: Dear Dorinda, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Rome. We strive to provide our guests with excellent service, so we are delighted to hear that you found our rooms to be immaculately clean, our staff to be professional and our prices to be affordable. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to continue to provide comfortable experiences for you. Thank you again for sharing your experience with us. We look forward to hosting you again. Sincerely,AngelRed Roof Management RediResponse Specialist
自从来到这里就一直在杀蟑螂，而且价格很实惠。
My stay at the Red Roof Inn on Saturday, October 4, 2025 was an absolute DISASTER! The room smelled like Pine Sol/disinfectant and I noticed what looked to be blood stains on one of the towels. There were people running around & talking outside my room until 11:00 PM.....two men to the right of my room were cooking hot dogs & hamburgers on a small grill (pulled from their truck) 50 feet from my door.....they talked loudly until 11:00 PM. As I discovered the next morning, MY SHOWER DID NOT WORK AND NEITHER DID THE SOAP DISPENSER IN THE SHOWER. So at $100 per night, I experienced NO SHOWER & NO SOAP. When I complained front desk clerk (Amy) upon checking out, she just stared at me offering no explanation and no apology. For this type of treatment, I should have been offered a complete refund of my money. I have two words for the management of this smelly, God forsaken hotel: NEVER AGAIN!!!
High prices for little comfort
I checked in on the 4th of August so I was just extending my stay. The refrigerator was dirty, the towels they provide are very thin and stained. The room itself the bed linen has holes in it and stained. The staff is nice in the office. The door to the room has a lot of space for bugs and rodents to come in. I’m in a smoking room and it freaked of smoke and I feel like they could be more detailed in their cleaning efforts to make the room fresh when they clean them.
Yuck.
The room smelled like ****. The breakfast consisted of a box of white bread and two sugared cereals, which I could barely see through the cloud of incense burning in the lobby during breakfast.
I stayed there because it was the only place available close to Rome, GA so I could attend my granddaughter's graduation from college. This is the worst hotel I have ever stayed in. The bathtub was filthy and moldy, instead of box springs on the bed, there was a wire cage under the mattress. There were no tissues or handsoap. The continental breakfast was a joke. The orange juice coming out of the dispenser looked like orange sludge and I wouldn't drink it on a bet. Never again.
Never again…
The floor needed to be swept and mopped. The wash cloths had stains on them and were really small. Tub and shower had black mold in it. Sheets had blood spots on them. Vent in bathroom was dirty. Will not be back.
It was a Red Roof inn so didn’t expect much more. It was the only hotel with availability. The room was clean. Sort of. Smelled horrible. Air freshener trying to mask mold? Maybe smoking even though it was non-smoking?
on the 1st floor per my request but didn't realize the noise factor above me, also the room door was not hung correct because there was a big gap going downward insects got thru, felt unsafe like if you blew hard the door would cave in travel size tissue.
bring some old socks for the floors or else your feet will be blacker than the night sky
My room was Immaculately clean; Staff was kind an professional. Good for the price.