酒店回复: Thank you for your honest and thoughtful feedback. We're very sorry for the inconvenience you experienced at check-in — after a long day of travel, a smooth arrival is the least anyone should expect. We understand how frustrating delays related to third-party booking confirmations can be, and we appreciate you bringing this to our attention. Please rest assured we’re working closely with our partners to ensure our reservation systems and communications are fully in sync.On a brighter note, we're so glad to hear the rest of your stay met your expectations and that you enjoyed the upgraded breakfast sausage — it's one of the small touches we've recently introduced to add more variety and flavor to your mornings.We’d love to welcome you back for another stay that’s seamless from start to finish. Safe travels, and thank you again for being our guest.

酒店回复: Thank you for taking the time to share your feedback. We're pleased to hear that your overall experience was positive and that the check-in process was quick, even during a busy time.That said, we sincerely regret that the comfort of your bed and the quality of our cookies fell short of expectations. A restful night’s sleep is one of the most important parts of any stay, and we’re sorry this wasn’t the case for you. Your comments have been shared with our team, and we are actively reviewing our room furnishings and food offerings to help avoid similar experiences in the future.We truly appreciate your honest insights, as they help us improve. We hope you’ll consider giving us another opportunity to provide you with a much more restful and satisfying stay.

酒店回复: Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

酒店回复: Thank you for your feedback. We're sorry to hear your stay didn’t meet expectations. Your comments help us identify areas for improvement, and we’re working to enhance the guest experience.

酒店回复: Hi Valued Guest, Thank you for your feedback. We're glad you enjoyed the quiet location and proximity to the airport, but we understand your concerns about the condition of the rooms. We appreciate your honesty and will take your comments into consideration as improvements are made.