Terrible customer service! Run! I have never experienced such horrible management that really doesn’t care about their customers and making things right! Go to Hampton Inn down the road! Much better service!
展开
酒店回复: Dear Guest, We’re very sorry to hear about your negative experience and appreciate you bringing this to our attention. It is truly disappointing that our service and management did not meet your expectations, and we sincerely apologize for any frustration caused. Your feedback has been shared with our leadership team to address these concerns and improve our guest experience. We regret that your stay was unsatisfactory and hope you might consider giving us another chance in the future to provide the level of service we strive to deliver.
5.0分
独自旅行
展开
From the moment I arrived, I felt completely at ease. The atmosphere was warm and inviting, the staff was friendly and genuinely helpful, and my room was spotless and cozy. Every little detail felt thoughtfully considered, making my stay feel more personal than your typical hotel experience. I especially appreciated how peaceful and comfortable everything was—it felt like a true escape. Whether it was the quiet nights, the comfy bed, or just the overall vibe, I left feeling recharged and already planning my return. This place is a gem, plain and simple. I’m so glad I gave it a try.
展开
酒店回复: Dear Guest, Thank you so much for your glowing review and kind words! We're absolutely delighted to hear that your experience was both peaceful and memorable. It's wonderful to know that from the moment you arrived, you felt at ease and appreciated the warmth of our atmosphere, the attentiveness of our staff, and the comfort and cleanliness of your room. We strive to create a home-away-from-home for each of our guests, and your feedback truly validates those efforts. We can’t wait to welcome you back for another relaxing and refreshing stay—thank you for making us a part of your getaway!
1.0分
商务出差
展开
This hotel was infested with bed bugs and filthy. The staff was extremely difficult to deal with in handling this matter and refused a refund when we had to check out. The conditions of this hotel are unacceptable. It is unfortunate as there aren’t many options in this area. Fortunately found a nice Airbnb nearby that could accommodate us.
展开
酒店回复: Thank you for sharing your feedback. We value all reviews and always strive to provide the best possible experience for every guest. However, after reviewing our records, we found no booking under your name for the dates you mentioned in your review. It seems that you may not have stayed at our property. We take guest experiences very seriously, and we would be more than happy to address any concerns or questions you may have about our services, amenities, or policies. If you’d like, please feel free to reach out directly at [hotel contact info] so we can resolve any misunderstandings. We hope to have the opportunity to welcome you to our hotel in the future and provide you with the excellent experience our guests are accustomed to Thank you Management.
3.0分
商务出差
Ridiculous Prices!!!
The Hotel was clean and comfortable but way to expensive for the area. Ridiculous prices!!!!
展开
酒店回复: Thank you Regena for take time and give us Reviews we are Appreciated Thank you .
1.0分
商务出差
展开
The breakfast is terrible. The bread is stale the omelets and sausage sticks are scary looking, the put the milk holder in the fridge but don’t have any milk in them, they put out stuff for waffles but no waffle batter, coffee is distrusting, rooms are small and room service comes a day late and won’t leave till you open the door
展开
酒店回复: Dear Guest, We regret the inconvenience caused during your stay. Your feedback regarding breakfast and room service is concerning, and we will thoroughly investigate and address these issues. Your satisfaction is important to us, and we apologize for falling short of expectations. We hope to provide you with a better experience next time.
4.0分
情侣出游
It was very good next to a convenient store and staff where very nice limited rooms but amazing over all
展开
酒店回复: Dear Jody thank you for for filling out survey we are pleased to hear your satisfied review and hope you can come stay with us again thank you management
1.0分
家庭亲子
展开
Check in was fine however the staff didn’t say when breakfast was , when check out was, how to access the pool , etc.The only thing she said was where the elevator was.and had to ring the bell each time- we put out the do not disturb sign on the door. When we arrived back late that night the floor was wet.- thinking there was a water leak. Nope -it had been professionally cleaned. My card was charged prior to checkout. Complained to manager. Company had I day to clean. No notice of any kind on the door. No discount given even though our bags were wet and one of my kids has an allergy to cleaning chemicals which I mentioned to staff. This place has 0 customer service. I stared strongly how unhappy I was and how it’s poor business practice to not inform customers of the floor being cleaned. Manager took 0 responsibility no apology, and blamed the cleaning company for not giving notice. I will never stay here again. Should have stayed at the cheaper hotel nearby. Too expensive here for the poor service. If you’re looking to stay somewhere to be close to your military loved one or friend staying at Eagle Pass, take my advice and don’t stay here.
展开
酒店回复: Dear Laura,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3.0分
其他
展开
Service was great! We arrived put our belongings down and left. When we returned out A/C unit was leaking water continuously and wet a big part of the floor. Tried to call the front desk and the phone would not work only on speaker, but you could not hear anything. We went to talk to the front desk and they were nice to give us another room. My email stated our check out time was at noon. But an associate said that was incorrect that check out was at 11am
展开
酒店回复: Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5.0分
商务出差
Staff and manager very helpful and friendly.
展开
酒店回复: Dear Barbara Thank you for filling out our survey. We are pleased to hear your satisfied review and hope you can come stay with us again
5.0分
商务出差
Nice
展开
酒店回复: Dear VictorWe thank you for responding to our survey regarding your stay. We are delighted to know that we have stood up to your expectations. We hope you can come back again.
Terrible customer service! Run! I have never experienced such horrible management that really doesn’t care about their customers and making things right! Go to Hampton Inn down the road! Much better service!
From the moment I arrived, I felt completely at ease. The atmosphere was warm and inviting, the staff was friendly and genuinely helpful, and my room was spotless and cozy. Every little detail felt thoughtfully considered, making my stay feel more personal than your typical hotel experience. I especially appreciated how peaceful and comfortable everything was—it felt like a true escape. Whether it was the quiet nights, the comfy bed, or just the overall vibe, I left feeling recharged and already planning my return. This place is a gem, plain and simple. I’m so glad I gave it a try.
This hotel was infested with bed bugs and filthy. The staff was extremely difficult to deal with in handling this matter and refused a refund when we had to check out. The conditions of this hotel are unacceptable. It is unfortunate as there aren’t many options in this area. Fortunately found a nice Airbnb nearby that could accommodate us.
Ridiculous Prices!!!
The Hotel was clean and comfortable but way to expensive for the area. Ridiculous prices!!!!
The breakfast is terrible. The bread is stale the omelets and sausage sticks are scary looking, the put the milk holder in the fridge but don’t have any milk in them, they put out stuff for waffles but no waffle batter, coffee is distrusting, rooms are small and room service comes a day late and won’t leave till you open the door
It was very good next to a convenient store and staff where very nice limited rooms but amazing over all
Check in was fine however the staff didn’t say when breakfast was , when check out was, how to access the pool , etc.The only thing she said was where the elevator was.and had to ring the bell each time- we put out the do not disturb sign on the door. When we arrived back late that night the floor was wet.- thinking there was a water leak. Nope -it had been professionally cleaned. My card was charged prior to checkout. Complained to manager. Company had I day to clean. No notice of any kind on the door. No discount given even though our bags were wet and one of my kids has an allergy to cleaning chemicals which I mentioned to staff. This place has 0 customer service. I stared strongly how unhappy I was and how it’s poor business practice to not inform customers of the floor being cleaned. Manager took 0 responsibility no apology, and blamed the cleaning company for not giving notice. I will never stay here again. Should have stayed at the cheaper hotel nearby. Too expensive here for the poor service. If you’re looking to stay somewhere to be close to your military loved one or friend staying at Eagle Pass, take my advice and don’t stay here.
Service was great! We arrived put our belongings down and left. When we returned out A/C unit was leaking water continuously and wet a big part of the floor. Tried to call the front desk and the phone would not work only on speaker, but you could not hear anything. We went to talk to the front desk and they were nice to give us another room. My email stated our check out time was at noon. But an associate said that was incorrect that check out was at 11am
Staff and manager very helpful and friendly.
Nice