酒店回复: Hi Curtis, I am sorry to hear you had to wait longer than usual to Check in. I spoke to the Front Desk agent and she said that she had minor checking in with a coach and was having to get parental permission and that is why it took longer than usual. We are Sorry for the inconvenience.
2.0分
情侣出游
原文
翻译提供方：Google
酒店设施老旧！我们房间和酒店另一边的第二个房间都没有电视！深夜居然没有人值班！（去修电视）
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酒店回复: Location, location, location one of our #1 amenities that guests love about us. Yes, we have remodeled within the past 2years with all of the guest rooms, and general areas with new carpet, custom alder wood furniture, custom art from the area, drapes, woodwork, new sofas, chairs, tables. Our new photos are from a local well-known photographer. All rooms have a bar area with sink, sm microwave and refrigerator. We have an indoor pool and spa and it’s so great to use when you get back from your activities from the day! I am sorry to see that you had issues with the TV...we have Cox Communications and sometimes they lose communication and we just have to reset it ..by un plugging it and plugging it back in, which is easy to take care of.
5.0分
家庭亲子
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Beautiful resort and wonderful location. Warning about Sun Valley, attractions close early in the season, locals don’t know much about history or where to fish or see wild game and many of their roads are UNPAVED.
4.0分
商务出差
Nice hotel. No contential breakfast but did offer a discount at a close by wrap shop. But they don't open till 7:30.
3.0分
其他
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Front desk staff not very friendly. Never told us about the slip of paper in key folder about not cleaning the rooms for an extended stay. One of the keys didn’t even work!
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酒店回复: I am sorry you felt that when the Front Desk Staff responded to your question about the cleaning of the guest room during your stay at check out,in letting you know that at Check in we have the hotel information listed in your key packets separately and in different colors that are noticeable that she wasn't nice. We follow Industry Standards and to be Eco-Friendly. Housekeeping also checks with the guests each day that the room is not refreshed if they can get them new towels,coffee or take trash out. I'm sorry it sounds like you were out and about when they tried to do this for you. Otherwise we hope you had a great time in the Ketchum/Sun Valley area!
4.0分
家庭亲子
What’s not to like? Great Ketchum location with easy access to restaurants, fly shops and other shopping.
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酒店回复: Thank you! for such a nice review,we really appreciate it! We are so happy that you enjoyed our great location as well. We hope to host you again!
5.0分
情侣出游
Very clean and updated room. Friendly and helpful staff. Great value for a property located within walking distance of downtown shops and restaurants.
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酒店回复: Thank you,Thank you! We really appreciate your 10 our of 10 survey scores! Our staff will be so happy to see that a guest mentioned there efforts. We are glad to hear that our Location is fantastic. We hope to see you again for another stay.
4.0分
家庭亲子
Good location in downtown Ketchum. Close to restaurants and shops. Clean rooms and surrounding areas.
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酒店回复: Thank you for staying with us so often! We really appreciate your business and how you noticed our staffs excellence in providing a clean and wonderful stay.
5.0分
朋友出游
Right on the main road through Ketchum. Convenient walking to restaurants and shopping. Super friendly staff, gave a great recommendation for dinner.
虚假营销。我们搜索酒店时，广告上写着“提供早餐”。结果没有欧陆式早餐，甚至连“提供早餐”的字样都没有。他们提供的早餐选择是街对面的一家餐厅。真是令人失望。我们到镇上的第一晚甚至住在几个街区外的Best Western酒店，酒店还包含欧陆式早餐。
等了 20 分钟才办理登机手续？我前面有一组 3 个人？
酒店设施老旧！我们房间和酒店另一边的第二个房间都没有电视！深夜居然没有人值班！（去修电视）
Beautiful resort and wonderful location. Warning about Sun Valley, attractions close early in the season, locals don’t know much about history or where to fish or see wild game and many of their roads are UNPAVED.
Nice hotel. No contential breakfast but did offer a discount at a close by wrap shop. But they don't open till 7:30.
Front desk staff not very friendly. Never told us about the slip of paper in key folder about not cleaning the rooms for an extended stay. One of the keys didn’t even work!
What’s not to like? Great Ketchum location with easy access to restaurants, fly shops and other shopping.
Very clean and updated room. Friendly and helpful staff. Great value for a property located within walking distance of downtown shops and restaurants.
Good location in downtown Ketchum. Close to restaurants and shops. Clean rooms and surrounding areas.
Right on the main road through Ketchum. Convenient walking to restaurants and shopping. Super friendly staff, gave a great recommendation for dinner.