酒店回复: Thank you so much for your kind words! We're thrilled to hear that you and your family enjoyed your stay with us and found our property to be a great choice for your Canton Trade Days visit. It's wonderful to know that the rooms worked well for your group, and we appreciate you choosing us for your stay. We look forward to welcoming you back on your next trip to the area!

酒店回复: Dear Mr. Carlton,Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and, in particular, that the sheets needed to be changed — that is certainly not the level of cleanliness we aim to provide, and we sincerely apologize for the inconvenience.Regarding your reservation, we understand how frustrating it can be when things don’t go as expected. As your booking was made through *******, a third-party site, we unfortunately did not receive the reservation on our end. We always recommend confirming directly with the hotel prior to arrival when using third-party platforms to help avoid such situations.We also want to clarify our early check-in policy: it is standard practice to apply an early check-in fee for any arrivals before 3:00 PM. However, after reviewing your folio, we can confirm that you were not charged this fee. We hope this clears up any confusion.We’re sorry your experience didn’t meet your expectations, and we appreciate the opportunity to clarify these details.Sincerely,D. MehtaHotel ManagerBest Western Plus Lakefork Inn & Suites

酒店回复: Thank you for taking the time to share your feedback with us. We sincerely apologize for the noise disturbances you experienced during your stay. We understand how important a quiet and restful environment is for our guests. Your comments have been shared with our team as we continuously look for ways to improve the comfort of our rooms. Please know that we value your input, and we hope to have another opportunity to provide you with a better experience in the future.

酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed a clean, relaxing stay and that our team made you feel welcome. It was a pleasure having you with us, and we hope to see you again soon.

酒店回复: Thank you for your feedback, and I sincerely apologize for the issues you experienced during your stay. I understand your frustration, and I’d like to clarify a few things:Our restaurant and bar are not advertised as “open” at the moment, as we are currently using them for storage during some ongoing changes. We're working hard to improve this and appreciate your understanding.Regarding the hot tub, we have been waiting on parts for repairs, and we understand how disappointing that can be. Please know that we are doing everything we can to get it up and running as soon as possible.I’m also very sorry for the mix-up with the room and the inconvenience it caused. That should not have happened, and we are taking steps to ensure this doesn’t occur again.As for the refund, because your reservation was made through a third-party website (*******), we physically could not process the refund directly. However, after speaking with *******, we were able to issue a full refund for your stay.I truly did offer the next best solution I could at the time, which was a free night on your next visit. While I understand this doesn’t make up for the inconvenience, I hope that it might show our commitment to making things right.Once again, I’m sorry for your experience and appreciate your feedback. We value your business and hope to have the opportunity to welcome you back under better circumstances.

酒店回复: Thank you for taking the time to share your feedback. We're so glad to hear that you enjoyed the breakfast and found your room clean, but we sincerely apologize for the animal odor and the maintenance issues you encountered during your stay. This is certainly not the experience we strive to provide for our guests.We appreciate you bringing the concerns with the ice machine, drink machine, and hot tub to our attention. Our team is already working on addressing these issues to ensure they are resolved as quickly as possible. Your feedback is invaluable as we continue to improve our property.We truly value your loyalty, and we’re so pleased that you choose to stay with us when visiting family. Please rest assured that we are committed to keeping our property in top condition so that your future stays will be even more enjoyable.We hope to welcome you back soon!Warm regards,

酒店回复: Thank you for your feedback! We’re glad to hear you enjoyed breakfast. We appreciate your note regarding the bathroom lighting and will share it with our team to explore ways to improve. We hope to welcome you again soon!

酒店回复: Thank you for your wonderful review! We're so glad we could accommodate your early check-in and that you found the room clean and comfy. We look forward to welcoming you back on your next visit!

酒店回复: Thank you so much for your wonderful feedback! We're thrilled to hear that you found our property accessible, clean, and enjoyed our friendly staff and continental breakfast. It’s great to know that your stay was comfortable and enjoyable.We look forward to welcoming you back the next time you’re in town!Best regards,

酒店回复: Dear Cheryl,Thank you for your review and for sharing your experience. We're glad to hear you liked the property! We also appreciate your feedback regarding the lighting, and we will take it into consideration for future improvements. Your input helps us enhance our guests' experience.