酒店回复: Thank you for leaving your comments on your recent stay with us. I do apologize for the inconvenience of the elevator being out, we were notified by elevator service company that our motor went out and had to order to replace it. Our pool we have run across more repair issues and we are working on this now, I do apologize for not being able to provide this service. I thank you for letting us know how your stay was, we can not improve with out guest input.
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
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酒店回复: Dear Guest,Thank you for your wonderful review and perfect rating. We are delighted you had an excellent stay with us. Your kind words are truly appreciated, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Manager
5.0分
情侣出游
原文
翻译提供方：Google
一切都很好
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酒店回复: Thank you for leaving your comments on your recent stay with us. We were glad to hear that you enjoyed your stay with us. We hope to see you again soon.
2.0分
商务出差
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The staff was amazing and very helpful. My room was dated and there were somethings that needed to be updated. The carpet in my room was terrible. It had blood stains near the bed and throughout the carpet near that area. Even if it was shampooed, the stains were still visible so the carpet should have been changed. I was so grossed out, I checked out my room earlier without a refund unfortunately.
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酒店回复: Dear Guest,Thank you for your kind words about our staff. We sincerely apologize for the condition of your room and understand how unsettling that must have been. Your comments are being taken seriously and shared with our housekeeping and maintenance teams to ensure necessary changes are made.Sincerely, Hotel Manager
5.0分
朋友出游
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For a one night stay which me and my friends were doing on our road trip, the hotel was ideal. Easy parking, confortable beds in nice clean rooms and a hot breakfast. Definitely recommend this hotel.
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酒店回复: Dear Guest,Thank you for sharing your wonderful feedback. We are delighted to know that you and your friends enjoyed the easy parking, comfortable beds, clean rooms, and hot breakfast, and that our hotel was a perfect stop during your road trip.We truly appreciate your recommendation and look forward to welcoming you again in the future.Sincerely,Hotel Manager
4.0分
商务出差
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I have started to like Best Westerns after staying at several other locations. They seem to be the best for the category. Kureig coffe makers, good breakfast, clean, newer.
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酒店回复: Dear Guest,Thank you for your great rating and for sharing your positive experience. We're glad to hear you've been enjoying Best Western properties and appreciate the cleanliness, quality breakfast, and in-room amenities like the Keurig coffee makers. We look forward to welcoming you again on your next stay.Sincerely, Hotel Manager
4.0分
家庭亲子
The property was ok but not a 9 rating by any means. Others guests were loud and kept us up way past when we needed to be sleeping.
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酒店回复: Dear Guest,Thank you for sharing your thoughts with us. We’re sorry to hear that your stay was affected by noise from other guests and that we didn’t meet your expectations for a 9 rating. Your feedback is important, and we will work on addressing these issues to enhance our guests' experience. We hope you’ll consider staying with us again for a more restful visit.Sincerely, Hotel Manager
1.0分
情侣出游
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The room had a layer of dust on everything. the ceiling fans made a lot of noise, bathtub wouldn't drain,a/c didn't cool properly. There was mud all over the entrance. To top it off we had to leave early because our city was hit by a tornado. We checked out at 8:00am and they would not reimburse us for the next day. We will never stay at any of there properties again.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your room and the maintenance problems. We also understand how distressing your early departure must have been due to the tornado.We strive to provide a comfortable experience for our guests, and it’s clear we fell short in your case. Your comments will help us improve our services. We hope you and your loved ones are safe, and we regret that we couldn’t meet your expectations this time.Sincerely, Hotel Manager
4.0分
其他
Very easy check in process and professionalism of the attendant. Clean and well maintained room.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you found the check-in process easy and appreciated the professionalism of our staff. It's also great to know that you enjoyed your clean and well-maintained room. We look forward to welcoming you back for another pleasant stay!Sincerely, Hotel Manager
3.0分
其他
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This area of Texas is basically a oil field. Not the best. Front staff was very helpful in climate control problem. Issue was never completely solved. Price paid stay was adequate.
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酒店回复: Dear Guest,Thank you for your feedback. We appreciate your understanding regarding the climate control issue, and we’re glad to hear that our front staff was helpful. We strive to provide a comfortable experience, and we will work to address these concerns. Your insights are valuable to us, and we hope to improve for your next visit.Sincerely, Hotel Manager
他们的电梯坏了，他们的游泳池也被关闭进行维修。
伟大的
一切都很好
The staff was amazing and very helpful. My room was dated and there were somethings that needed to be updated. The carpet in my room was terrible. It had blood stains near the bed and throughout the carpet near that area. Even if it was shampooed, the stains were still visible so the carpet should have been changed. I was so grossed out, I checked out my room earlier without a refund unfortunately.
For a one night stay which me and my friends were doing on our road trip, the hotel was ideal. Easy parking, confortable beds in nice clean rooms and a hot breakfast. Definitely recommend this hotel.
I have started to like Best Westerns after staying at several other locations. They seem to be the best for the category. Kureig coffe makers, good breakfast, clean, newer.
The property was ok but not a 9 rating by any means. Others guests were loud and kept us up way past when we needed to be sleeping.
The room had a layer of dust on everything. the ceiling fans made a lot of noise, bathtub wouldn't drain,a/c didn't cool properly. There was mud all over the entrance. To top it off we had to leave early because our city was hit by a tornado. We checked out at 8:00am and they would not reimburse us for the next day. We will never stay at any of there properties again.
Very easy check in process and professionalism of the attendant. Clean and well maintained room.
This area of Texas is basically a oil field. Not the best. Front staff was very helpful in climate control problem. Issue was never completely solved. Price paid stay was adequate.