This place was horrible! First, i arrive to check in and off the bat i get charged an incidental fee if 100 dollars which could have known about before! So i paid it and then i was told that the money would be put back on my debit card in approximately 2 weeks! Not acceptable! It didn't take 2 weeks to charge! So i get to the room and there a no pillows! Then the television was so low i couldn't hear it! I go to the bathroom and there isnt any toilet paper! I was so disappointed with the entire situation! Not to mention, that it was 110 dollars to stay in such a 3rd rate motel! Never again!
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酒店回复: Good afternoon Mr Avelar, I apologize for the inconvenience you experienced during your stay with us at Best Western. We are working on replacing our pillows to make our guest more comfortable, and making sure that our housekeepers put all the appropriate things in the rooms.
4.0分
其他
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Centrally and conveniently located, property is quiet and well kept. Check in and checkout was seamless. Prices were very affordable and with a complimentary breakfast to boot. An excellent choice for lodging.
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酒店回复: Hi,Thank you for your thoughtful review! We're glad you enjoyed our location, value, and breakfast. We appreciate your recommendation and hope to welcome you again soon.
1.0分
家庭亲子
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Room smells funny. Must wear shoes in room due to tacks sticking out of carpet. Place looks sketchy. Too many stray cats to count. No elevator and i am handicapped and was refused a room on the first floor. Stairs were difficult to climb. I do not recommend this place.
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酒店回复: Hi,Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations. Your comments have been shared with our team for review as we continue working to improve guest satisfaction.
5.0分
家庭亲子
Nice and quiet, very clean and comfortable room. Lined that it was easy to pick up dinner close by. The hot breakfast and coffee were great!
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酒店回复: Hi,Thank you for the wonderful review! We're so glad you found everything comfortable and convenient. It's great to hear you enjoyed the breakfast and quiet atmosphere. We’d love to have you back again!
4.0分
家庭亲子
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The ac unit was very loud and the shower in our room didn't have hot water even the the sink did. Both should be looked at. The staff we saw were all very nice and friendly, but they seemed to be short handed. There wasn't anyone around at breakfast to make sure there was enough of anything. Even ran out of coffee. The place was clean and in a nice location. Convient access to places we wanted to get to including shops and restaurants.
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酒店回复: Thank you for your feedback. We're glad you enjoyed our clean facilities, friendly staff, and convenient location. We're sorry to hear about the AC noise, lack of hot water in the shower, and breakfast issues, these concerns are being addressed with our team. We appreciate your comments and hope to provide a smoother experience on your next visit.Best regards,Best Western Huntsville Inn & Suites
5.0分
其他
Excellent Room and Service
Room was very clean and excellent arom Best Western was in a very great location in the midst all kind of stores and eatery.
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酒店回复: Thank you for your rating! We're glad you chose to stay with us and appreciate your feedback. If there’s anything we can do to make your next stay even better, we’d love to hear from you. We hope to welcome you back soon!
非常不错的酒店，早餐很棒，员工也很友好。我肯定会再次预订的。
我最近入住了这家酒店，觉得房间非常舒适且维护得很好。床很舒服，浴室也很干净，房间里配备了所有必需品，确保住宿愉快。不过，酒店的地理位置让我有些失望，没有我预期的那么便利。离主要景点和公共交通都有点远，这让我在城市里观光探索变得不太方便。
至于酒店设施，虽然有一些不错的，比如一家体面的餐厅和一个漂亮的泳池区，但我感觉仍有改进的空间。健身房很小，缺乏现代设备，水疗服务也很有限。我相信如果能进行一些升级和增添，酒店可以提升整体的客房体验。
尽管有这些不足，我在这家酒店的住宿体验依然不错。员工友好乐于助人，客房服务也很及时，酒店整体氛围宜人。如果酒店能在地理位置和设施上有所改善，它有潜力成为一个更好的住宿选择。总的来说，我推荐这家酒店，适合寻求舒适、体面住宿的客人，并希望能看到他们未来继续改进。
很棒的地方
枕头很小
This place was horrible! First, i arrive to check in and off the bat i get charged an incidental fee if 100 dollars which could have known about before! So i paid it and then i was told that the money would be put back on my debit card in approximately 2 weeks! Not acceptable! It didn't take 2 weeks to charge! So i get to the room and there a no pillows! Then the television was so low i couldn't hear it! I go to the bathroom and there isnt any toilet paper! I was so disappointed with the entire situation! Not to mention, that it was 110 dollars to stay in such a 3rd rate motel! Never again!
Centrally and conveniently located, property is quiet and well kept. Check in and checkout was seamless. Prices were very affordable and with a complimentary breakfast to boot. An excellent choice for lodging.
Room smells funny. Must wear shoes in room due to tacks sticking out of carpet. Place looks sketchy. Too many stray cats to count. No elevator and i am handicapped and was refused a room on the first floor. Stairs were difficult to climb. I do not recommend this place.
Nice and quiet, very clean and comfortable room. Lined that it was easy to pick up dinner close by. The hot breakfast and coffee were great!
The ac unit was very loud and the shower in our room didn't have hot water even the the sink did. Both should be looked at. The staff we saw were all very nice and friendly, but they seemed to be short handed. There wasn't anyone around at breakfast to make sure there was enough of anything. Even ran out of coffee. The place was clean and in a nice location. Convient access to places we wanted to get to including shops and restaurants.
Excellent Room and Service
Room was very clean and excellent arom Best Western was in a very great location in the midst all kind of stores and eatery.