The room was clean and the check-in process was seamless. The front desk woman gave me a great recommendation for dinner
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tallahassee East. We are delighted to hear that you found your room clean and the check-in process seamless. It's also wonderful that our front desk staff could provide you with a valuable dinner recommendation. We strive to make every aspect of our guests' stays as pleasant as possible, and your feedback confirms we're on the right track.Your feedback is highly valued. Red Roof maintains its steadfast commitment to delivering superior hospitality, and we anticipate the pleasure of hosting you again for another excellent accommodation experience.Sincerely,JohnRed Roof Management RediResponse Specialist
3.0分
其他
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The bathroom ceiling had a hole that was plugged with toilet paper and shower walls were moldy. The room smelled musky and hvac unit was very loud. The checkin clerk was very friendly and offered dining recommendations.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Tallahassee East. We appreciate your kind words regarding our check-in clerk and their helpful dining recommendations. I am very sorry to hear about the issues you experienced during your stay. The hole in the bathroom ceiling, possible moldy shower walls, musky smell, and loud HVAC unit are certainly not up to our standards. Please accept our sincere apologies for this experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you again in the future.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
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Nice, clean room. Property in overall good shape. Had to wait an inordinate amount of time to be greeted for check-in. No staff at lobby desk. Rang bell several times. Called office number, but went right to voice mail. Unusual to say the least. Key card quit working an hour after arrival. Couldn't find staff to reset it. Luckily my wife had a second key card that worked!
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酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Tallahassee East. We're glad to hear you found the room clean and the property in good shape. However, it is unfortunate to learn that the situation you may have observed at the lobby desk and the key card fell short of your expectations.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DevineRed Roof ManagementRediResponse Specialist
4.0分
其他
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Cleanliness was an issue (hairs in the tub and towels didn't appear as clean) however staff was friendly and welcoming. I enjoyed my alma mater's Homecoming. Convenient location near the highway along with a Cirlce K next door.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Tallahassee East. We sincerely apologize that the cleanliness of your room did not meet our standards, particularly regarding the hairs in the tub and the condition of the towels. We are glad to hear that you found our staff friendly and welcoming, and that you enjoyed your alma mater's Homecoming and appreciated our convenient location.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
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It was a clean room with a comfortable bed and pillows. The AC worked well, but it lacked any temperature adjustments; it was set on 68 degrees, and that was it.
Location: Close to food options, not far from the university, and easy to access I-10.
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酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Tallahassee East. We're delighted to hear that you found the room clean and enjoyed the comfortable bed and pillows. It's also great to know the location suited your needs with its proximity to food and the university. We do value your comments regarding the air-conditioning unit.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
Easy parking, clean room and sheets. Very nice staff. I'll stay here again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tallahassee East. We are thrilled to hear that you found the parking convenient and the room clean, especially the sheets. We are also delighted that you appreciated our staff's service.We hope to continue to provide great experiences for you. Red Roof and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
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Rude staff and housekeeping. Would not recommend this property to anyone! Swimming pool - was under maintenance for more than 30 days in summer ☀️ Dont have respect for people with disabilities !!!
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酒店回复: We're sorry to hear that you felt disrespected — that was never our intention. However, we feel it's important to clarify the situation.You stayed with us for over two months and, during that time, often shared positive feedback about our staff and services. Unfortunately, there were ongoing issues with late payments, and after repeated reminders, we had no choice but to ask you to leave. This was done politely and respectfully.Since your checkout — which was over 15 days ago — we’ve noticed that you're posting negative and misleading reviews on multiple platforms. While we respect everyone's right to share their experience, spreading false claims does not reflect the reality of your extended stay with us.We remain committed to treating all guests with respect, including those with disabilities, and take such accusations seriously. We wish you all the best. and we greatly appreciated your business.
3.0分
其他
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Red roof Inn
The rooms need a little work. It smelled weird in the room. It may be the air conditioner. The ceiling looked damp. The door doesn’t close all the way you could see daylight around the whole door, but the bed was very comfortable.
2.0分
其他
The room was very wet. Our clothes that we left on the chair, were damp in the morning.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience with Red Roof Inn Tallahassee East. I'm truly sorry to know that your stay fell short of your expectations due to the state of the room. This is certainly not the experience we want our guests to have. Pleased accept our sincerest apologies for any inconvenience caused.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
还行吧👍
The room was clean and the check-in process was seamless. The front desk woman gave me a great recommendation for dinner
The bathroom ceiling had a hole that was plugged with toilet paper and shower walls were moldy. The room smelled musky and hvac unit was very loud. The checkin clerk was very friendly and offered dining recommendations.
Nice, clean room. Property in overall good shape. Had to wait an inordinate amount of time to be greeted for check-in. No staff at lobby desk. Rang bell several times. Called office number, but went right to voice mail. Unusual to say the least. Key card quit working an hour after arrival. Couldn't find staff to reset it. Luckily my wife had a second key card that worked!
Cleanliness was an issue (hairs in the tub and towels didn't appear as clean) however staff was friendly and welcoming. I enjoyed my alma mater's Homecoming. Convenient location near the highway along with a Cirlce K next door.
It was a clean room with a comfortable bed and pillows. The AC worked well, but it lacked any temperature adjustments; it was set on 68 degrees, and that was it.
Location: Close to food options, not far from the university, and easy to access I-10.
Easy parking, clean room and sheets. Very nice staff. I'll stay here again.
Rude staff and housekeeping. Would not recommend this property to anyone! Swimming pool - was under maintenance for more than 30 days in summer ☀️ Dont have respect for people with disabilities !!!
Red roof Inn
The rooms need a little work. It smelled weird in the room. It may be the air conditioner. The ceiling looked damp. The door doesn’t close all the way you could see daylight around the whole door, but the bed was very comfortable.
The room was very wet. Our clothes that we left on the chair, were damp in the morning.