酒店回复: We regret that our housekeeping team overlooked your room, and we will work to ensure consistency moving forward. Thank you for your perfect rating. We would love the chance to serve you again soon at the Best Western Savannah Historic District!
3.0分
家庭亲子
展开
Staff was extremely courteous and kind, however, we had a roach infestation in our room. For 3 days, we were killing roaches on our vacation. Quite the adventure!
展开
酒店回复: We sincerely apologize for your experience and are grateful you brought it to our attention. We take all pest claims very seriously and have stringent inspection and prevention guidelines in place to ensure our rooms are kept at their best, including working with a professional pest control company. We'll look into your comments internally and we hope for another chance to regain your trust.
3.0分
其他
展开
I have stayed at plenty of Best Westerns, and this is the only one I've had issues with. Everyone first of all was nice, but...We arrived before we could check in, and wanted to leave our luggage. They just leave it behind the desk and nothing to verify it is yours. Anyone could have easily taken it. Our room was super noisy, not exactly the hotels fault, but made it hard to sleep. Water pressure also stunk. The breakfast was awful. During our stay, most of the foods in the warming trays were empty. What they did have was cold. No one seemed.to be monitoring the fiod situation at all. It was barely edible.
展开
酒店回复: Thank you for taking the time to share your experience. While we’re happy our staff was welcoming, we’re truly sorry that the rest of your stay didn’t meet expectations. Your comments about the luggage handling, room noise, water pressure, and breakfast offerings are very important to us and will be addressed internally. We hope you’ll consider returning so we can provide a more comfortable and satisfying experience.
4.0分
其他
Clean room. Friendly staff. Some onsite parking. One block from City Market. One block from River Street.
展开
酒店回复: Thank you for the kind words! We’re happy to know you enjoyed our comfortable rooms, warm service, and the convenience of being just steps from Savannah’s top attractions. We’d love to welcome you back for future trips!
3.0分
其他
展开
Location of the hotel was very good and everything we wanted to see and do was in walking distance.
Check in was not a good experience, we arrived early and the lady on the desk couldn’t have been more helpful, however when we returned to actually check in, we saw a different lady who couldn’t have been more unfriendly if she tried. Not a smile or even eye contact.
Cleanliness of the hotel could definitely have been better, the room could really do with a very deep clean.
Breakfast was not great, more healthy options should be available and more attention needs to be made to environmental considerations, too much throw away plastic.
展开
酒店回复: We appreciate your feedback. While it’s great that our location worked well for your sightseeing plans, we truly regret falling short with your room and check-in experience. Our team will review your comments to ensure we consistently offer clean accommodations and warm hospitality. We also value your thoughts on breakfast, and we hope to make your next visit a more impressive one.
房间整洁舒适，略小，不过在城区，可以接受，在河边景区不远，步行5分钟即到，离知名大学SCAD很近，适合各类打卡。
酒店位于旅游胜地萨凡纳，设施还不错。还算比较方便，美式早餐是一如既往的简单。房间还比较干净。
位置绝佳，但每天33美元的停车费真是出乎意料！房间简洁干净，但迷你冰箱噪音很大，而且能听到所有细微的声音（甚至包括外面一层地板上的脚步声），隔壁房间的电视声和他们的谈话声也听得一清二楚。床很软，但有之前客人睡出来的明显凹陷。很难睡个好觉。
干净是干净，但晚上太吵了！感觉有点像汽车旅馆。我爸妈都没睡好。
酒店太脏了！有臭虫？蟑螂？我们俩醒来发现身上都有咬痕！（我们俩都被咬了）我们拍了照片给前台看，她说管理层会联系我们。当然，根本没人联系我们。早餐难以下咽，令人作呕。我真害怕晚上回到酒店。
酒店忘记打扫我们的房间了，但除此之外，一切都很好很完美。
Staff was extremely courteous and kind, however, we had a roach infestation in our room. For 3 days, we were killing roaches on our vacation. Quite the adventure!
I have stayed at plenty of Best Westerns, and this is the only one I've had issues with. Everyone first of all was nice, but...We arrived before we could check in, and wanted to leave our luggage. They just leave it behind the desk and nothing to verify it is yours. Anyone could have easily taken it. Our room was super noisy, not exactly the hotels fault, but made it hard to sleep. Water pressure also stunk. The breakfast was awful. During our stay, most of the foods in the warming trays were empty. What they did have was cold. No one seemed.to be monitoring the fiod situation at all. It was barely edible.
Clean room. Friendly staff. Some onsite parking. One block from City Market. One block from River Street.
Location of the hotel was very good and everything we wanted to see and do was in walking distance.
Check in was not a good experience, we arrived early and the lady on the desk couldn’t have been more helpful, however when we returned to actually check in, we saw a different lady who couldn’t have been more unfriendly if she tried. Not a smile or even eye contact.
Cleanliness of the hotel could definitely have been better, the room could really do with a very deep clean.
Breakfast was not great, more healthy options should be available and more attention needs to be made to environmental considerations, too much throw away plastic.