酒店回复: Muchísimas gracias por compartir su experiencia con nosotros. Nos alegra enormemente saber que disfrutó de un ambiente limpio, de la atención especial de nuestro equipo, y de nuestro desayuno abundante y café gratuito. Hacer que nuestros huéspedes se sientan bienvenidos es nuestra mayor prioridad, y es gratificante saber que logramos cumplir con sus expectativas.Apreciamos sus amables palabras sobre nuestro servicio, y esperamos tener el placer de recibirle nuevamente en su próxima visita. Si hay algo más que podamos hacer para mejorar su estadía, no dude en comunicarse con nosotros.
5.0分
其他
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I was in town for a wedding and so glad I booked here! The front desk staff was nice and helpful, the property itself was well-kept and the room was very nice and CLEAN! As a female solo traveler, I felt safe during the entire stay. 10/10, would definitely book again.
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酒店回复: Thank you for sharing your wonderful experience! We’re thrilled to hear that you felt safe and comfortable as a solo traveler, and that our front desk team and well-kept property made your stay enjoyable. Your kind words mean a lot, and we look forward to welcoming you back the next time you’re in town.
5.0分
其他
Disappointed
I texted number to ask for towels. Was told they would bring me some. I never got them.
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酒店回复: Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced regarding the towels. This does not reflect the level of service we strive to provide, and we will address this with our team to ensure it does not happen again. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a better experience in the future.
3.0分
家庭亲子
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Everything was good, except no towel racks in the restroom and a partial shower door. I would have given excellent were it not for those items, but they are enough to make me NOT return unless there is no other option
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酒店回复: Thank you for sharing your feedback. We’re glad that many aspects of your stay met your expectations. We apologize if the European-style partial shower door with the towel handle impacted your experience. Your comments have been shared with our maintenance team as we continually strive to enhance our guest experience. We hope you’ll consider giving us another opportunity in the future.
5.0分
情侣出游
Air conditioner works very well. Room was nice and cold when we arrived, bed was comfy larger TV was nice. Perfect place to spend a night after the FSU game
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酒店回复: Thank you for your kind words! We’re glad to know you enjoyed the comfortable bed, cool room, and upgraded amenities. We’re happy you chose us as your place to relax after the FSU game and look forward to welcoming you back for future stays.
5.0分
商务出差
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A Very Comfortable Stay
Staff was exceptionally friendly and helpful from check in to check out. Room was recently renovated and was very clean and comfortable. Overall, it was quiet and a great sleep experience.
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酒店回复: Thank you for your kind feedback! We’re thrilled to hear that our staff made your stay enjoyable, and that you found your recently renovated room clean, comfortable, and quiet. We’re delighted you had a great sleep experience and look forward to welcoming you back soon!
3.0分
其他
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Coffee pots never worked. Found a roach in bathroom during the night. The staff did everything they could do and were very polite. Mgmt did not even apologize for our problems.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with the coffee and the cleanliness of your room. While we’re glad, our staff was polite and tried to assist, we regret that your concerns were not fully addressed. Your comments are being shared with our team so we can take the necessary steps to improve. We hope to have the opportunity to provide you with a much better experience in the future.
5.0分
其他
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2 night stay!
The building had construction going on but it did not hinder our stay what so ever. The bed and pillows were the best we had experienced EVER! The room air conditioners were AMAZING! We had a Studio room and the couch could have been better. It was not very comfortable. The shower was weird. The glass was only half way covering the opening, allowing water to make a mess just outside the shower. The toilet was tall and very comfortable to sit down on and was easy to stand back up from. The location of the hotel itself was PERFECT! We will return if ever back in the area!!
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酒店回复: Thank you so much for your wonderful review and perfect score! We’re glad to hear you enjoyed our comfortable beds, pillows, and cool air conditioning, and that the ongoing renovations did not affect your stay.We appreciate your feedback about the shower it is a European-style design, which some guests find different from traditional styles. We’ll keep your comments in mind as we continue improving our guest experience.We’re delighted you enjoyed our location and amenities, and we look forward to welcoming you back whenever your travels bring you to Thomasville!
3.0分
其他
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Housekeeper Audibly Sighs
Housekeeping asked when I was checking out. When I told her I was checking out late she sighed and complained about having to clean another floor—then come back. Felt compelled to tell her the very personal reason why I was staying just one hour more. Least professional hotel I've been to in a while.
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the unprofessional interaction you experienced with our housekeeping team. This is not the level of service we strive to provide, and we will be addressing this with our staff to ensure it does not happen again. We truly regret that you were made to feel uncomfortable during your stay and appreciate you sharing your experience so we can improve. We hope you’ll give us another opportunity to provide you with the professional and welcoming stay you deserve.
位置很好，员工也很友善。泳池没有我预期的那么好，但其他一切都很棒。
优质的服务！
一切都很干净而且特别注意。早餐食物很丰富，到处都有免费咖啡。他们让您感觉自己像一位受欢迎的客人。优质的服务！
I was in town for a wedding and so glad I booked here! The front desk staff was nice and helpful, the property itself was well-kept and the room was very nice and CLEAN! As a female solo traveler, I felt safe during the entire stay. 10/10, would definitely book again.
Disappointed
I texted number to ask for towels. Was told they would bring me some. I never got them.
Everything was good, except no towel racks in the restroom and a partial shower door. I would have given excellent were it not for those items, but they are enough to make me NOT return unless there is no other option
Air conditioner works very well. Room was nice and cold when we arrived, bed was comfy larger TV was nice. Perfect place to spend a night after the FSU game
A Very Comfortable Stay
Staff was exceptionally friendly and helpful from check in to check out. Room was recently renovated and was very clean and comfortable. Overall, it was quiet and a great sleep experience.
Coffee pots never worked. Found a roach in bathroom during the night. The staff did everything they could do and were very polite. Mgmt did not even apologize for our problems.
2 night stay!
The building had construction going on but it did not hinder our stay what so ever. The bed and pillows were the best we had experienced EVER! The room air conditioners were AMAZING! We had a Studio room and the couch could have been better. It was not very comfortable. The shower was weird. The glass was only half way covering the opening, allowing water to make a mess just outside the shower. The toilet was tall and very comfortable to sit down on and was easy to stand back up from. The location of the hotel itself was PERFECT! We will return if ever back in the area!!
Housekeeper Audibly Sighs
Housekeeping asked when I was checking out. When I told her I was checking out late she sighed and complained about having to clean another floor—then come back. Felt compelled to tell her the very personal reason why I was staying just one hour more. Least professional hotel I've been to in a while.