酒店回复: Dear Guest,Thank you for your thoughtful feedback. We are glad to hear that Jorge made you feel welcomed and offered helpful tips, and it is great to know you enjoyed the breakfast and convenient location near the historic center. We have noted your concerns regarding the room linens and the clarity of parking fees, and these will be reviewed with our team to ensure better consistency. We appreciate your comments and look forward to providing an even smoother experience on your next stay.Sincerely, Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
非常好，位置便利，非常安静。
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酒店回复: Dear Guest,Thank you so much for your lovely review! We are delighted you enjoyed the peaceful atmosphere and our super-convenient location close to everything. It is always wonderful to hear our guests had a relaxing and comfortable stay. We look forward to welcoming you back very soon for another quiet and enjoyable visit.Sincerely, Hotel Manager
3.0分
家庭亲子
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The room itself was clean and decent. However, a couple times when I opened the door to go outside, there was a mouse right at the door and I had to close it quick so it would not go in the room. The room was the corner room next to the stairs so sometimes I would see the mouse outside my door, other times I would see it in the stairs. The breakfast was very limited.
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酒店回复: Dear Guest,Thank you for staying with us and for your feedback. We are pleased you found the room clean and comfortable and truly appreciate you sharing your experience. We take all mentions of pests very seriously and have immediately escalated this to our pest control and housekeeping teams for thorough inspection and preventive measures. Your notes about breakfast variety are also noted and will be reviewed. We hope to have the pleasure of welcoming you back for a flawless stay.Sincerely, Hotel Manager
1.0分
其他
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I stayed at this hotel from Friday to Saturday, and unfortunately it was one of the worst experiences I’ve ever had. The moment we walked into the room, the smell of humidity was overwhelming to the point that I could barely breathe. Still, I decided not to say anything and stay the night since it was only for one night and we were visiting St. Augustine.
What truly caught my husband’s and my attention was how badly the beds were made. When I lifted the blanket, we realized the sheets had not been changed. The sheets were dirty, used, and stained with makeup. It was already 11 p.m. I went to the front desk, where there was a very sweet elderly lady, probably around eighty years old, who could barely walk. I politely asked her for two sets of sheets and blankets so we could at least make the beds ourselves. She came back with two sheets. There were no blankets available, so we had to spend the night uncovered. Breakfast was included, but I was so disgusted by the overall conditions that I didn’t even want to walk through the breakfast area. I know the hotel management will likely reply with the usual, “We’re so sorry to hear about your experience,” but apologies are simply not enough. You have all my information — I expect to be refunded for the more than $300 I paid for this stay. No guest should ever have to experience conditions like these.
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酒店回复: Dear Guest,Thank you for staying with us and for sharing your experience. We are glad the front desk team member was kind and helpful during your visit. Your detailed observations regarding the room freshness bedding and blanket availability have been immediately escalated to our housekeeping and maintenance teams for thorough review and corrective measures. We truly value your feedback and look forward to the opportunity to welcome you back for the comfortable stay you deserve.Sincerely, Hotel Management
4.0分
朋友出游
My room was comfortable and clean. Staff was friendly and helpful, and hooked us up with a fantastic trolly tour guide.
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酒店回复: Dear Guest,Thank you so much for this wonderful review! We are thrilled you found your room comfortable and spotless, and that our team made you feel so welcome. We love hearing the trolley tour recommendation was a hit! It was a joy having you stay with us, and we cannot wait to welcome you back for another cozy, friendly visit very soon!Sincerely, Hotel Manager
5.0分
其他
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I traveled with my family and pets. The rooms were spacious, clean and calming decor. The breakfast area was very cozy. There was a variety of items to pick from (hot and cold). The location was perfect for walking to downtown St. Augustine for shopping and dining options. We all enjoyed our stay here. Will definitely return :)
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酒店回复: Dear Guest,Thank you for sharing such a warm review. We are delighted to know your family and pets felt comfortable in our spacious and clean rooms, and that the calming decor added to your experience. It is great to hear you enjoyed the cozy breakfast area and the variety of options available. Our location near downtown St Augustine is a wonderful convenience, and we are glad it enhanced your stay. We look forward to welcoming you back.Sincerely, Hotel Manager
5.0分
家庭亲子
The room was clean and the a/c worked well. Breakfast waffles were delicious.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are pleased to know your room offered the cleanliness and comfort you expected and that the air conditioning worked well throughout your stay. It is great to hear the breakfast waffles added a delicious start to your morning and enhanced the overall visit. Your feedback highlights the strengths we aim to provide each day, and we look forward to welcoming you again for another enjoyable stay.Sincerely, Hotel Manager
5.0分
家庭亲子
staff very nice and welcoming helped us figure out transpirtation issues.
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酒店回复: Dear Guest,Thank you for sharing your wonderful feedback. We are delighted that our team made you feel welcome and provided helpful assistance with your transportation needs. Each staff member strives to ensure guests enjoy a smooth, comfortable experience from arrival to departure. It is great to know their efforts made a positive difference during your stay. We look forward to hosting you again soon and continuing to make your visits pleasant and worry-free.Sincerely, Hotel Manager
5.0分
其他
WAS EXCELLENT EXPERIENCE. GOOD PLACE, CLEAN AND CONFORTABLE
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酒店回复: Dear Guest,Thank you so much for your wonderful review! We are thrilled to know you had an excellent experience and found everything clean and comfortable. It is always a pleasure to receive such kind words. We truly appreciate your stay with us and look forward to welcoming you back very soon for another great visit!Sincerely, Hotel Manager
5.0分
其他
Clean comfortable hotel centrally located in town
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酒店回复: Dear Guest,We are grateful for your 10-star feedback. It is a pleasure to know you were happy with our excellent service and attention to detail. Our staff takes pride in creating an enjoyable experience for every guest. Your kind recognition motivates us to continue delivering our best. We hope to welcome you again for another great stay.Sincerely, Hotel Manager
接待我们的是豪尔赫，他非常友好，还给了我们一些旅行建议！房间很干净，但并非一尘不染；其中一张床的床单看起来不太干净，所以我们没有选择114号房间。早餐不错，酒店位置也很好，靠近历史中心。我不喜欢的是，他们停车还要额外收费；而且酒店没有任何地方提到这一点。
非常好，位置便利，非常安静。
The room itself was clean and decent. However, a couple times when I opened the door to go outside, there was a mouse right at the door and I had to close it quick so it would not go in the room. The room was the corner room next to the stairs so sometimes I would see the mouse outside my door, other times I would see it in the stairs. The breakfast was very limited.
I stayed at this hotel from Friday to Saturday, and unfortunately it was one of the worst experiences I’ve ever had. The moment we walked into the room, the smell of humidity was overwhelming to the point that I could barely breathe. Still, I decided not to say anything and stay the night since it was only for one night and we were visiting St. Augustine.
What truly caught my husband’s and my attention was how badly the beds were made. When I lifted the blanket, we realized the sheets had not been changed. The sheets were dirty, used, and stained with makeup. It was already 11 p.m. I went to the front desk, where there was a very sweet elderly lady, probably around eighty years old, who could barely walk. I politely asked her for two sets of sheets and blankets so we could at least make the beds ourselves. She came back with two sheets. There were no blankets available, so we had to spend the night uncovered. Breakfast was included, but I was so disgusted by the overall conditions that I didn’t even want to walk through the breakfast area. I know the hotel management will likely reply with the usual, “We’re so sorry to hear about your experience,” but apologies are simply not enough. You have all my information — I expect to be refunded for the more than $300 I paid for this stay. No guest should ever have to experience conditions like these.
My room was comfortable and clean. Staff was friendly and helpful, and hooked us up with a fantastic trolly tour guide.
I traveled with my family and pets. The rooms were spacious, clean and calming decor. The breakfast area was very cozy. There was a variety of items to pick from (hot and cold). The location was perfect for walking to downtown St. Augustine for shopping and dining options. We all enjoyed our stay here. Will definitely return :)
The room was clean and the a/c worked well. Breakfast waffles were delicious.
staff very nice and welcoming helped us figure out transpirtation issues.
WAS EXCELLENT EXPERIENCE. GOOD PLACE, CLEAN AND CONFORTABLE
Clean comfortable hotel centrally located in town