Yes, everything was clean and professional, with friendly employees. The only reason I rated a 4 in an area is: I learned that my sleep was interrupted various times due to my room being close to the elevator that beeped each time anyone went up on down on it the 1st night, and folks used the ice machine which made a loud noise during the night and early in the morning. Other than that, everything was fine. You couldn't have helped that, but in the future I'll get a room further from the dinging elevator and the ice machine.
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酒店回复: Dear Carol,Thank you for staying with us and for recognizing our clean accommodations and friendly service. However, we’re sorry to hear about the noise concerns you experienced and appreciate you bringing them to our attention. Your comfort is important to us, and we’ll do our best to make your next visit even more enjoyable. It was a pleasure having you as our guest, and we look forward to welcoming you back to Wyndham Garden Jacksonville soon.Yours in hospitality,Jason Penkacik,General Manager
5.0分
其他
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I am a travel nurse and this was my first home away from home ❤️Absolutely everyone there made me feel welcomed and safe!! They are all absolutely AMAZING!! Everything was always clean and accommodating!
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酒店回复: Dear April,Nothing means more to us than knowing our guests had such an incredible visit, and we truly appreciate your kind words. Our team will be thrilled to hear their fantastic service resonated with you, and we can’t wait to welcome you back to your home away from home, Wyndham Garden Jacksonville.Yours in hospitality, Jason Penkacik, General Manager
1.0分
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No early check in since we came from a long drive, my activity was @ 2:00 pm and the check in @4:00 pm. I was going to pay for the early check in and don’t let me do it.
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酒店回复: Dear Lymari,Thank you for sharing your experience. We understand how frustrating it can feel to arrive early after a long trip, especially when you have activities planned before the standard check-in time. While early check-in is always based on availability and policy, we regret that it wasn’t possible during your visit. We appreciate you taking the time to provide this feedback, and we hope you enjoyed your stay. We look forward to having you with us again in the future.Yours in hospitality, Jason Penkacik, General Manager
住的舒服。可以
我们从佛罗里达州回家，途经此地，这家酒店是我们多次选择的中途落脚点。之前从未遇到任何问题，直到最近这次入住。我们的酒店房间有两张标准双人床。当我准备躺到其中一张床上睡觉时，闻到了一股尿味。我以为是自己闻错了，但当我挪开枕头时，那股尿味确确实实是从床上传来的。我只好和孩子挤在另一张床上。
我无法理解的是，客房服务人员在整理床铺的时候，怎么会没发现床垫有尿味？或者，即使他们闻到了，也懒得处理。这种事情应该上报管理层，然后把床垫扔掉才对。
我已经把这事告诉了前台。我一直很喜欢住这家酒店，但这次遇到了有尿味的床，再加上凌晨两点走廊里还有其他客人吵吵嚷嚷，我以后肯定不会再住这家酒店了。
我们去杰克逊维尔市中心游玩，在这家离市中心仅15分钟车程的酒店住了一晚。
酒店没什么可抱怨的。入口大堂宽敞。环境安静祥和。酒店内有餐厅，我们晚上在那里吃了鱼柳，非常鲜嫩可口。芝士蛋糕也很好吃。
前台工作人员Tabitha和Madison在我们入住当晚，非常热心地帮助我们办理了入住手续并解决了维修问题。这已经是我们第二次住在这里了。以后去佛罗里达，我们可能还会选择这家酒店。
还不错吧 不隔音
押金扣多钱，好几天让客服去弄都弄不回来。太差劲了。环境也一般，很旧的感觉。
位置和服務都很好。
Yes, everything was clean and professional, with friendly employees. The only reason I rated a 4 in an area is: I learned that my sleep was interrupted various times due to my room being close to the elevator that beeped each time anyone went up on down on it the 1st night, and folks used the ice machine which made a loud noise during the night and early in the morning. Other than that, everything was fine. You couldn't have helped that, but in the future I'll get a room further from the dinging elevator and the ice machine.
I am a travel nurse and this was my first home away from home ❤️Absolutely everyone there made me feel welcomed and safe!! They are all absolutely AMAZING!! Everything was always clean and accommodating!
No early check in since we came from a long drive, my activity was @ 2:00 pm and the check in @4:00 pm. I was going to pay for the early check in and don’t let me do it.