Ordered eggs over easy and bacon for breakfast. The eggs were fried and the bacon was inedible. Worst breakfast I have had in a long time.
Requested a whiskey menu at the lounge and was told they do not have one. Suggested I just pick something off the self. I ordered a 'double' and received a bill for $140 for the one drink! I should have been informed of the cost since there was no whiskey menu.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and want to sincerely apologize for the disappointments you encountered during your stay.Your breakfast should have been prepared to your request, and we regret that it fell short of expectations. We've shared your comments with our kitchen team to ensure greater attention to accuracy and quality moving forward.Regarding your experience in the lounge, we understand your frustration and agree that pricing transparency is essential — especially in the absence of a whiskey menu. Being charged a premium for a double pour without prior notice is not the experience we strive to provide. We are actively reviewing our procedures and training to ensure that our team communicates pricing clearly and that a drink menu is available to guide our guests.Your feedback is extremely valuable to us, and we hope you'll consider giving us another opportunity to provide the quality and service we're known for.
5.0分
家庭亲子
So great we will always stay at BW when we visit the kids! Really extraordinary staff makes it’s fantastic reasonably priced option
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酒店回复: Thank you so much for your fantastic review! We're honored to be your go-to place when visiting the kids, and we're thrilled to hear our team made your stay so memorable. Your kind words about our staff and value mean the world to us.We look forward to welcoming you back again and again!Warm regards,Sonya ButlerDirector of Sales & MarketingBest Western University Inn, Canton, NY
5.0分
家庭亲子
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I’ve been to many hotels in many different states and countries and I can honestly say my stay here was one of my best experiences! Wonderfully Welcoming Staff in every aspect. I would highly recommend this hotel.
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酒店回复: Dear Jacqueline, Thank you so much for your incredibly kind words! To hear that your stay with us stands out among your experiences in so many hotels around the world truly means the world to our team.We're especially thrilled that you felt so welcomed by our staff — creating a warm, friendly environment for our guests is what we strive for every day, and it's wonderful to know we made such a positive impression.Thank you again for your recommendation. We can’t wait to welcome you back the next time your travels bring you our way!
3.0分
家庭亲子
Comfortable beds. Carpets etc are pretty worn and outdated and tight bathroom. Staff was very friendly. Fine place to stay for a night or two.
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酒店回复: Dear Marielle,Thank you for sharing your feedback with us. We’re glad to hear you found the beds comfortable and that our team made a positive impression with their friendliness—that’s always great to hear!We also appreciate your honest comments regarding the condition of the carpets and the layout of the bathroom. We understand how these details can impact overall comfort, and please know that we’re continuously working on property updates to improve the guest experience.We're pleased to know you found our hotel to be a fine option for a short stay, and we hope to have the opportunity to welcome you back in the future—hopefully to a refreshed and improved stay.
4.0分
其他
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Not quite a Hampton Inn but more expensive
It's fine. I like the St Lawrence University focus, they own it. And the gym is nice. More inviting common areas to hangout - both inside and outside would be welcome. Rooms pretty basic, the bathroom is small. Overall, it seems a bit pricey for what it is.
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酒店回复: Dear Clara, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the connection to St. Lawrence University and that you found the gym to your liking—it’s great to know those aspects added to your experience.We appreciate your suggestions regarding the common areas, and we agree that more inviting spaces—both indoors and out—can make a big difference for our guests. Your comments about the room and bathroom size, as well as overall value, are also noted and will be shared with our team as we continue to evaluate areas for improvement.Your input is valuable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.
3.0分
家庭亲子
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A- place is like a maze
B- dining hall- had breakfast ordered French toast covered in fruit- I got one strawbetty and five emaciated blueberries
C- parking lot is dangerous- cars, golfers and golf carts everywhere
D- some guy guy in the hot tub vapung - really?
E- doors to the deck overlooking pool need fixing
F- pub- depressing place with less than happy employees. And No AC - are you serious?
Overall- not impressed - could have given two stars
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酒店回复: Dear John,Thank you for sharing your recent experience with us. We're truly sorry to hear that your stay did not meet expectations, and we appreciate the opportunity to address your feedback.First and foremost, please accept our sincerest apologies for the many inconveniences you encountered. From the confusing layout to the breakfast presentation, the state of the deck doors, the atmosphere in the pub, and the lack of air conditioning — it’s clear that we fell short in several key areas. We also take your comments regarding safety in the parking lot and behavior at the hot tub very seriously and will be reviewing these concerns with our team immediately.Your experience is certainly not reflective of the standards we strive to maintain. We aim to provide a welcoming, comfortable, and well-maintained environment for all our guests, and we're disappointed that we missed the mark during your visit.Please know that your comments have been shared with the relevant departments for prompt attention and improvement. We're committed to making the necessary changes so future guests — and hopefully yourself — have a much more enjoyable experience.Thank you again for your honest feedback.
5.0分
家庭亲子
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Easy check-in. Clean. Nice staff. Great location (Dunkin, Burger King and McDonald’s right across the street). Pool is open from 6 am to 10 pm. Water is perfect temp and the hot tub was relaxing. Golf course right on the property. Highly recommended!
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酒店回复: Dear Tania, On behalf of our entire team I want to thank you for leaving this positive feedback. We are extremely happy you enjoyed your stay with us and our hotel facilities. I hope you will be back soon and see us again. Thank you for choosing our property.
4.0分
家庭亲子
Dinner at the restaurant on site was excellent. Breakfast definitely was not :-(
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酒店回复: Dear Katrina, Thank you for sharing your feedback. We're delighted to hear that you enjoyed your dinner at our on-site restaurant—it’s great to know our evening service met your expectations!However, we're sorry to learn that breakfast didn’t offer the same experience. Your comments are important to us, and we’ll be sharing them with our culinary team to ensure improvements are made.We truly appreciate your input and hope to have the opportunity to welcome you back for a more consistent dining experience throughout your stay.
5.0分
其他
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Room was very clean. Bed was comfortable. Shower could have had more water pressure. But other than, our stay was overall good. Only ten minutes from Clarkson University.
4.0分
其他
Would like to see a more affordable price for a ONE day stay.
Ordered eggs over easy and bacon for breakfast. The eggs were fried and the bacon was inedible. Worst breakfast I have had in a long time.
Requested a whiskey menu at the lounge and was told they do not have one. Suggested I just pick something off the self. I ordered a 'double' and received a bill for $140 for the one drink! I should have been informed of the cost since there was no whiskey menu.
So great we will always stay at BW when we visit the kids! Really extraordinary staff makes it’s fantastic reasonably priced option
I’ve been to many hotels in many different states and countries and I can honestly say my stay here was one of my best experiences! Wonderfully Welcoming Staff in every aspect. I would highly recommend this hotel.
Comfortable beds. Carpets etc are pretty worn and outdated and tight bathroom. Staff was very friendly. Fine place to stay for a night or two.
Not quite a Hampton Inn but more expensive
It's fine. I like the St Lawrence University focus, they own it. And the gym is nice. More inviting common areas to hangout - both inside and outside would be welcome. Rooms pretty basic, the bathroom is small. Overall, it seems a bit pricey for what it is.
A- place is like a maze
B- dining hall- had breakfast ordered French toast covered in fruit- I got one strawbetty and five emaciated blueberries
C- parking lot is dangerous- cars, golfers and golf carts everywhere
D- some guy guy in the hot tub vapung - really?
E- doors to the deck overlooking pool need fixing
F- pub- depressing place with less than happy employees. And No AC - are you serious?
Overall- not impressed - could have given two stars
Easy check-in. Clean. Nice staff. Great location (Dunkin, Burger King and McDonald’s right across the street). Pool is open from 6 am to 10 pm. Water is perfect temp and the hot tub was relaxing. Golf course right on the property. Highly recommended!
Dinner at the restaurant on site was excellent. Breakfast definitely was not :-(
Room was very clean. Bed was comfortable. Shower could have had more water pressure. But other than, our stay was overall good. Only ten minutes from Clarkson University.
Would like to see a more affordable price for a ONE day stay.