Nice room, great location, pleasantly surprised by bar and restaurant! Just the first floor call could use an update.
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酒店回复: Dear Kathleen,Thank you so much for your kind review! We're glad to hear you enjoyed your room, appreciated our convenient location, and were pleasantly surprised by our bar and restaurant — we love when our guests discover those hidden gems!We also appreciate your note about the first-floor corridor. Guest feedback like yours is incredibly helpful, and we’ll certainly keep it in mind as we plan future updates to enhance the overall guest experience.We look forward to welcoming you back again soon!Warm regards,Sonya ButlerDirector of Sales & MarketingBest Western University Inn, Canton, NY
5.0分
家庭亲子
So great we will always stay at BW when we visit the kids! Really extraordinary staff makes it’s fantastic reasonably priced option
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酒店回复: Thank you so much for your fantastic review! We're honored to be your go-to place when visiting the kids, and we're thrilled to hear our team made your stay so memorable. Your kind words about our staff and value mean the world to us.We look forward to welcoming you back again and again!Warm regards,Sonya ButlerDirector of Sales & MarketingBest Western University Inn, Canton, NY
5.0分
家庭亲子
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I’ve been to many hotels in many different states and countries and I can honestly say my stay here was one of my best experiences! Wonderfully Welcoming Staff in every aspect. I would highly recommend this hotel.
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酒店回复: Dear Jacqueline, Thank you so much for your incredibly kind words! To hear that your stay with us stands out among your experiences in so many hotels around the world truly means the world to our team.We're especially thrilled that you felt so welcomed by our staff — creating a warm, friendly environment for our guests is what we strive for every day, and it's wonderful to know we made such a positive impression.Thank you again for your recommendation. We can’t wait to welcome you back the next time your travels bring you our way!
3.0分
家庭亲子
Comfortable beds. Carpets etc are pretty worn and outdated and tight bathroom. Staff was very friendly. Fine place to stay for a night or two.
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酒店回复: Dear Marielle,Thank you for sharing your feedback with us. We’re glad to hear you found the beds comfortable and that our team made a positive impression with their friendliness—that’s always great to hear!We also appreciate your honest comments regarding the condition of the carpets and the layout of the bathroom. We understand how these details can impact overall comfort, and please know that we’re continuously working on property updates to improve the guest experience.We're pleased to know you found our hotel to be a fine option for a short stay, and we hope to have the opportunity to welcome you back in the future—hopefully to a refreshed and improved stay.
5.0分
家庭亲子
Nice room with great amenities on site including nice bar and restaurant
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酒店回复: Thank you for your wonderful review! We're so glad you enjoyed your room and had a chance to take advantage of our on-site amenities, including the bar and restaurant. It’s always great to hear when our guests have a comfortable and enjoyable experience.We hope to welcome you back again soon!Warm regards,Sonya ButlerDirector of Sales & MarketingBest Western University Inn, Canton, NY
4.0分
其他
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Not quite a Hampton Inn but more expensive
It's fine. I like the St Lawrence University focus, they own it. And the gym is nice. More inviting common areas to hangout - both inside and outside would be welcome. Rooms pretty basic, the bathroom is small. Overall, it seems a bit pricey for what it is.
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酒店回复: Dear Clara, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the connection to St. Lawrence University and that you found the gym to your liking—it’s great to know those aspects added to your experience.We appreciate your suggestions regarding the common areas, and we agree that more inviting spaces—both indoors and out—can make a big difference for our guests. Your comments about the room and bathroom size, as well as overall value, are also noted and will be shared with our team as we continue to evaluate areas for improvement.Your input is valuable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.
入住体验相当令人失望。我知道现在是冰球赛季，但去年你们的员工处理得好得多。今年的房间尤其糟糕。我们当时正在打电话处理家人的医疗问题，结果发现房间里竟然没有手机信号！真是太可怕了。再加上房间里有一股怪味，而且没有热水，更是雪上加霜。如果房间只要100美元，我倒也能接受，但考虑到我们支付的价格，我们完全可以去其他地方住。
早餐点了煎蛋和培根。结果鸡蛋是煎的，培根难以下咽。这是我很久以来吃过最难吃的早餐。
在酒廊要了份威士忌酒单，被告知没有。他们建议我从酒架上随便挑一杯。我点了一杯“双份”，结果账单上竟然有140美元！既然没有威士忌酒单，他们就应该事先告知价格。
我们住在一楼，霉味扑面而来。我们不得不打开窗户散味，但因为在一楼，开着窗户根本没法睡觉。酒店显然也知道这个问题，因为他们把所有窗户都打开了，还开了空调。墙壁都因为潮湿而发霉了。地毯又脏又脏。浴缸的淋浴喷头很脏，墙壁也很脏。花了这么多钱，我至少期望能住得像样点。
房间和走廊老旧过时，气味难闻。枕头扁平凹凸不平。评论都是骗人的。
Nice room, great location, pleasantly surprised by bar and restaurant! Just the first floor call could use an update.
So great we will always stay at BW when we visit the kids! Really extraordinary staff makes it’s fantastic reasonably priced option
I’ve been to many hotels in many different states and countries and I can honestly say my stay here was one of my best experiences! Wonderfully Welcoming Staff in every aspect. I would highly recommend this hotel.
Comfortable beds. Carpets etc are pretty worn and outdated and tight bathroom. Staff was very friendly. Fine place to stay for a night or two.
Nice room with great amenities on site including nice bar and restaurant
Not quite a Hampton Inn but more expensive
It's fine. I like the St Lawrence University focus, they own it. And the gym is nice. More inviting common areas to hangout - both inside and outside would be welcome. Rooms pretty basic, the bathroom is small. Overall, it seems a bit pricey for what it is.