酒店回复: ¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de su estancia con nosotros y que tanto la limpieza del hotel como la atención de nuestro personal fueron de su agrado.Su opinión es muy valiosa para nosotros y nos motiva a seguir trabajando con dedicación para ofrecer siempre el mejor servicio.Esperamos recibirlo/a nuevamente muy pronto.

酒店回复: Thank you for sharing your feedback. We understand your concern regarding the security deposit and would like to clarify the situation. After your departure, our housekeeping team found that the room and bedding were left in an excessively soiled condition, including damage to linens that required professional cleaning and replacement.As noted in the deposit policy signed at check-in, charges are applied when additional cleaning or replacement of hotel property is necessary. For this reason, your deposit was retained to cover those costs.We always strive to maintain fairness and transparency with all our guests and would be happy to provide supporting documentation if you wish to review the charges.Sincerely,Kush.

酒店回复: Muchas gracias por su maravillosa reseña. Esperamos verlo pronto para poder servirle mejor. De nuevo, muchas gracias por su maravillosa reseña. Que tenga un buen día.

酒店回复: Thank you sincerely for sharing your experience with us. We are delighted to know that our location, the comfort and tranquility of our facilities, and the quality of our service contributed positively to your stay. Providing exceptional guest care is one of our highest priorities, and it is truly rewarding to hear that this dedication was reflected during your visit.Your kind recommendation is greatly appreciated. We look forward to the pleasure of welcoming you back and ensuring your next stay is just as enjoyable—if not even better.

酒店回复: Thank you for sharing your feedback, and please accept our deepest apologies for the experience you had during your stay. We are truly sorry for the undercooked eggs, the lack of service you felt from our team, and the issues you experienced with the toilet and electricity. This is far from the standard we aim to provide.I’m especially sorry about the miscommunication between our night and morning shift regarding your room change. That should have been handled consistently and with care, especially while you were traveling with family. While I’m glad Mr. Lee was able to fix the flushing issue, you should not have felt dismissed or inconvenienced.Your comments have been shared with our management and staff so we can address these issues immediately and ensure this does not happen again.We truly appreciate you bringing this to our attention, and we are very sorry that we did not deliver the comfortable, worry-free stay you deserved.Sincerly,Gm.

酒店回复: Thank you for your valuable review. We appreciate your support and hope to welcome you back soon.

酒店回复: Thank you so much for sharing your experience! I’m glad to hear you enjoyed your stay and that our breakfast team made such a positive impression with their kindness and courteous service. I’m also happy our team was able to promptly resolve the issue with your room and get you comfortably settled. We truly appreciate your understanding and kind words — it means a lot to us. We look forward to welcoming you back for another pleasant and trouble-free stay!

酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your clean room and noticed how well-maintained the property is — our team works hard to keep everything in great shape for our guests. We’re also thrilled that you loved the breakfast, especially the biscuits & gravy and waffles — they’re guest favorites! We truly appreciate your kind words and look forward to welcoming you back for another great stay soon.Warm Regards,Kush.