酒店回复: Dear Lani,Thank you for taking the time to share your experience. We're glad our front desk clerk was able to promptly assist with replacing the fridge guest comfort and convenience are very important to us. We appreciate your understanding and resourcefulness in using a cooler in the meantime. We're sorry to hear the pool and hot tub didn’t meet expectations and will be sure to address those issues with our maintenance team. We're happy to know you enjoyed the food and found the hotel peaceful in the evening. We hope to welcome you back with improvements in place.Sincerely, Hotel Manager
酒店回复: Dear William,Thank you for your kind review! We're delighted to hear that you had a great stay and that our front desk staff made a positive impression. It's wonderful to know you enjoyed one of the nicest hotel breakfasts you've had in years. We also appreciate your feedback on our cleanliness efforts guest health and safety are top priorities, and we're glad our team’s attentiveness provided peace of mind. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
酒店回复: Dear Michael,We sincerely regret the distressing experience you had during your stay. A flooded room and a late-night room change are completely unacceptable, and we deeply apologize for the inconvenience. We understand your frustration, especially regarding the delay in communication about your refund request. Please know that this is not the level of service we strive to provide. We appreciate your feedback and would like to resolve this matter promptly please contact our management team directly for immediate assistance.Sincerely, Hotel Manager
酒店回复: Dear Danielle,we sincerely apologize for the issues you encountered during your stay. We understand how upsetting it must have been to find a cockroach in your room and experience the hot water issue. This is certainly not the standard of service we strive to provide. Your feedback about the front desk staff is concerning, and we will address both the pest control and customer service issues immediately to ensure this doesn’t happen again. We hope you’ll consider staying with us again, as we are committed to making improvements.Sincerely, Hotel Manager
3.0分
其他
原文
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佛罗里达州鲍灵格林贝斯特韦斯特酒店
淋浴热水最多也就是温热而已。窗户上的遮光窗帘离底部只有8英寸左右。床还可以，床垫很软。
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酒店回复: Dear Richard,We're sorry to hear about the issues you experienced with the hot water and the blackout curtain. Your comments about the bed and mattress are also appreciated, and we understand how important comfort is during your stay. We will review these points with our team to improve the overall guest experience. We hope to welcome you back and provide a more comfortable and enjoyable stay next time.Sincerely, Hotel Manager
5.0分
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房间很不错，而且我按照要求被安排了一间无障碍房间。唯一的小抱怨是床头柜上的灯没有灯泡。
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酒店回复: Dear Ollie,Thank you for your feedback! We're glad to hear that the room met your needs and that you were assigned a handicap accessible room as requested. We apologize for the missing light bulbs and appreciate you bringing this to our attention. We'll make sure to address this issue promptly. We hope to have the opportunity to welcome you again and provide an even better experience!Sincerely, Hotel Manager
4.0分
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婚礼周。
我女儿结婚了，酒店离她结婚的场地很近，度过了一段美好的时光。价格也不错。
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酒店回复: Dear casey,Thank you for your review! We're delighted to hear that you had a great time celebrating your daughter's wedding. It’s wonderful that our hotel's location was convenient for the venue and that you found the pricing to be a good value. We truly appreciate you choosing to stay with us for such a special occasion. Wishing your daughter and her spouse a lifetime of happiness, and we hope to welcome you back in the future!Sincerely, Hotel Manager
酒店回复: Dear Guadalupe,Thank you for your feedback, and we sincerely apologize for the mix-up with your room reservation. We understand how important it is to have the correct accommodations, especially when traveling with others. This is not the experience we aim to provide, and we will address the issue with our team to ensure better accuracy and customer service moving forward. We hope you’ll consider giving us another opportunity to serve you better in the future.Sincerely, Hotel Manager
第一间房的马桶冲不了水，电话也打不通，所以我们被换到了一间更好的房间，我当时是这么想的！直到第二天我需要热饭的时候才发现房间里没有微波炉！我问夜班前台有没有微波炉，她说“没有”。我的行程单上明明写着房间里有微波炉，所以我很不满意！不过，白班的前台接待员海伦女士非常棒，我给她五星好评！酒店应该多招一些像她这样的员工！
我们的冰箱坏了，不过前台工作人员帮我换了。幸好我带了个冷藏箱，可以长时间冷藏食物，不然我的食物就坏了。泳池有点脏，热水浴缸里注满了水，但一点也不热。食物不错，酒店晚上也很安静。
佛罗里达州鲍灵格林
前台的女士人非常好。一切都很干净。早餐是我过去几年在任何酒店吃过的最好的之一。有一点需要注意：我之前有点担心自助餐台周围有个男人不停地咳嗽。后来，我注意到那位女士出来喷了来苏尔消毒液，他离开后，甚至还在电梯里喷了。我很喜欢这一点。
糟糕的住宿体验
我的天哪。
住宿体验简直糟透了。热水浴缸里的水淹到了卧室，我们凌晨1点半就不得不换房间，才能在11点前离开。我以后再也不会住这家酒店了。我非常不满意，已经要求全额退款，但酒店至今仍未回复。现在是星期二。我星期六才入住。我非常不满意。
我们刚进房间，发现一只德国小蠊正爬在门上。我把它弄死了，留着给客服看。第二天晚上，我们忙了一天回来，发现整个酒店都没有热水。前台工作人员态度很差，说他们无能为力。我告诉他，他或许应该打电话找人喷洒杀蟑剂。这两个问题都需要解决，客服也需要改进，因为如果客服态度好一点，这个问题可以得到不同的处理。
佛罗里达州鲍灵格林贝斯特韦斯特酒店
淋浴热水最多也就是温热而已。窗户上的遮光窗帘离底部只有8英寸左右。床还可以，床垫很软。
房间很不错，而且我按照要求被安排了一间无障碍房间。唯一的小抱怨是床头柜上的灯没有灯泡。
婚礼周。
我女儿结婚了，酒店离她结婚的场地很近，度过了一段美好的时光。价格也不错。
我们订的是两张床，因为一共三个人，他们却给我们安排了一间只有一张床的房间，而且没有给我们合适的房间。糟糕的客户服务
空气中异物
我住这家酒店两次都过敏。房间感觉潮湿，我不得不买了个空气净化器，还在附近的沃尔玛买了开瑞坦D来缓解。入住前后都没问题，只有入住期间有点问题。