酒店回复: Dear Guest,We’re very sorry to hear about your experience and truly apologize for the issues you encountered. This is not the experience we aim to provide. Your feedback about the room, lighting, and amenities is incredibly valuable, and we will be addressing these concerns with our team to make necessary improvements. We appreciate your comments and hope you will give us another chance in the future.Sincerely, Hotel Manager
5.0分
商务出差
原文
翻译提供方:Google
所有员工都彬彬有礼、办事高效。房间非常干净,所有设施齐全、舒适宜人。
请继续保持优质的服务、整洁的环境和友好的氛围。
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酒店回复: Dear Gary,Thank you for your fantastic review! We're thrilled to hear you found our team courteous and efficient, and that your room was very clean with well-stocked amenities. Your kind words motivate us to continue delivering great service, cleanliness, and friendliness.We look forward to welcoming you again soon!Sincerely,Hotel Manager
酒店回复: Dear Guest, Thank you for your feedback. While we're glad you found the room clean, we regret that you felt uncomfortable during your stay. Guest safety and comfort are very important to us, and we will be looking into your concerns. We appreciate your honesty and will use your feedback to improve. Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for the kind review! We're glad you enjoyed the spacious room, comfortable beds, convenient parking, and breakfast. It's great to hear our staff was helpful and that you found the stay a good value. We look forward to welcoming you back!Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方:Google
我们的首选之地
我们来巴马参加各种活动时,已经在这里住过好几次了。这里是我们常去的地方。干净、便捷、舒适。
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酒店回复: Dear Guest, Thank you for your fantastic review! We are delighted to hear that you had such a wonderful experience during your Mardi Gras trip. Our team takes great pride in providing friendly and helpful service, and we’re especially glad that Ms. Michelle made your stay even more enjoyable. We will be sure to pass along your kind words to her. We look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方:Google
干净、安全且价格实惠的房源。从南边和东边前往有点困难,但如果你喜欢掉头,那就没问题
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酒店回复: Dear Guest,Thank you for your review! We’re glad to hear you found our property clean, safe, and affordable. We appreciate your feedback on the access routes and will take it into consideration. We hope to welcome you back soon for another great stay!Sincerely, Hotel Manager
4.0分
情侣出游
原文
翻译提供方:Google
尽管房间可用且无需工作人员打扫,酒店仍会收取提前入住的费用。
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酒店回复: Dear Guest,Thank you for your 8/10 rating and valuable feedback. We're glad you enjoyed your stay overall. We understand your concern about the early check-in fee and will review our policy to ensure it's communicated clearly. We hope to welcome you back for an even better experience.Sincerely,Hotel Manager
1.0分
其他
原文
翻译提供方:Google
我不知道这是一家有外部通道的汽车旅馆,这对我妻子来说是个安全隐患。我们没有住在这里。
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that our property’s layout did not meet your expectations. Guest comfort and security are very important to us, and we’re sorry this impacted your stay.If you have any further concerns or preferences for future stays, please don’t hesitate to let us know. We hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager
1.0分
商务出差
原文
翻译提供方:Google
入住时床单下有死虫和头发。前台服务员很粗鲁
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酒店回复: Dear Guest,Thank you for your feedback. We're sorry to hear about the cleanliness issue in your room and the disappointing interaction at check-in. This is far from the experience we aim to provide, and we will address these concerns with our housekeeping and front desk teams immediately. We appreciate you bringing this to our attention and hope to have the chance to offer a better stay in the future.Sincerely, Hotel Manager
酒店回复: Dear Stephen,We apologize for the inconvenience you experienced during your stay, and we're sorry to hear about your dissatisfaction. The additional charge and the condition of the room do not align with our standards, and we understand your frustration. We appreciate your feedback, and it will be shared with the management team for improvements. We regret that we fell short of your expectations, and we hope to have the opportunity to address your concerns in the future.Sincerely, Hotel Manager
房间非常小。
灯光很差,浴室的灯连接到洗手池上方的镜子上,晚上如果不把整个房间都照亮就无法使用浴室。
入住期间,浴室的通风口会不时飘出一股污水味。
房间里只有两条浴巾、两条毛巾和一条手巾。
淋浴间的皂液器几乎不起作用。
主街上的交通让我难以入睡。
欧陆式早餐很糟糕。
总而言之,这是我住过的最差的酒店之一,也是最贵的酒店之一。
太糟糕了。
所有员工都彬彬有礼、办事高效。房间非常干净,所有设施齐全、舒适宜人。
请继续保持优质的服务、整洁的环境和友好的氛围。
还行,但下次不行。
房间“干净”,但我还是检查了有没有臭虫。邻居们态度不好,而且很吵。晚上会颠簸。我把椅子和凳子放在门前。选择这里是因为房间空余和价格,但下次我会选择更好的地方。
房间宽敞,床很舒服,冰箱也不错,房间前面有停车位,早餐也不错。工作人员很乐于助人。价格合理。我们还会再住的。
我们的首选之地
我们来巴马参加各种活动时,已经在这里住过好几次了。这里是我们常去的地方。干净、便捷、舒适。
干净、安全且价格实惠的房源。从南边和东边前往有点困难,但如果你喜欢掉头,那就没问题
尽管房间可用且无需工作人员打扫,酒店仍会收取提前入住的费用。
我不知道这是一家有外部通道的汽车旅馆,这对我妻子来说是个安全隐患。我们没有住在这里。
入住时床单下有死虫和头发。前台服务员很粗鲁
晚上10点,我竟然被收了50美元,才订到一间“无烟”房间。这家酒店绝对达不到8.4星。它又老又破。每个房间都要从外面的停车场进去。我根本不会退款,去别家住。我再也不住这里了。400美元就为了这破地方。