Location had poor access due to construction on interstate. Hotel lacking in cleanliness in main areas and our room . Noisy area.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay was impacted by the surrounding construction and that our cleanliness standards fell short in both the common areas and your room. We also regret that noise affected your comfort.Your feedback is important to us, and we’re actively working to improve in these areas. We hope you’ll consider giving us another opportunity to provide the quality and comfort you deserve.
2.0分
家庭亲子
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The spicket on the tub came off and was unable to use the shower. Front desk refused to give another room saying hotel was booked which I highly doubted. I requested a refund but have not heard from them. I had a total of 3 rooms booked. The other two rooms were not great but were decent.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the tub spout during your stay. We understand how frustrating it must have been, especially after booking multiple rooms and expecting a comfortable visit.We regret that we were unable to offer a room change at the time and that your request for a refund has not yet been addressed. Please know that your concerns have been escalated to our management team.
2.0分
情侣出游
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Okay, the main problem is that they don't service the rooms but in Thursdays and Mondays and they didn't even tell us until Friday. We booked Wednesday checking out Sunday. Y'all that's a lot of full trash cans and we had to keep going down to the front desk for towels, itty bitty shampoos, coffee,b cups etc. wine stay here again even though great location and have stayed few times before. Breakfast was good!
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酒店回复: Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience caused by the limited housekeeping schedule during your stay. We understand how frustrating it must have been to go without service for several days, and we regret that this information wasn’t communicated to you at check-in.Your feedback is incredibly valuable, and we’re actively reviewing our procedures to ensure guests are fully informed about service schedules prior to arrival. We’re also working to improve access to amenities so that your next visit is more comfortable and seamless.
4.0分
其他
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Good older hotel
This is the 3rd time I have stayed here and it is clean although definitely an older hotel and the breakfast has good options. Both my coffee maker in my room and the room TV did not work. I told the front desk and they said they asked someone to come by but that didn't happen. It wasn't that big of a deal because I was gone most of the time and they have coffee in the lobby. I reminded them when I checked out though so hopefully they work for the next guest!
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酒店回复: Thank you for your feedback and for choosing to stay with us again! We're glad to hear that you found the hotel clean and enjoyed the breakfast options. We apologize for the inconvenience with your coffee maker and TV, and we appreciate you bringing it to our attention. Your comments will help us improve our service for future guests. We hope to welcome you back soon!
3.0分
其他
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Bed wasn't comfy at all. The facilities didn't work (ice machine or vending) on my floor. The gentleman working the front was a bit odd and rude when I asked about a working vending machine he told me to just walk to braums it wasnt that far of a walk. But it was dark and walking alone in a familiar neighborhood with my daughter kinda bothered me so we just went back to the room.
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酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear that your stay was impacted by discomfort with the bed, non-functioning amenities, and the interaction at the front desk. Your safety and comfort are extremely important to us, and we regret that you were made to feel uneasy during your visit.We’re currently reviewing the condition of our facilities and addressing staff communication to ensure all guests feel respected and supported. Your feedback helps us improve, and we appreciate you bringing these concerns to our attention.
3.0分
情侣出游
Room was okay, kinda over priced. The walls are thin you can hear your above neighbors walking all night
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酒店回复: Thank you for your feedback. We appreciate your insights and apologize for the inconvenience regarding the noise. We're committed to enhancing the comfort of our space, and your comments will guide our improvements. We value your input and hope to welcome you back for a better experience in the future.
3.0分
其他
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Not with the money
Nice check-in, but the room and hallways smelled like wet mildew, the room had a few bugs, someone’s clipped toenails were next to the nightstand, the fridge runs really loud, bathtub filled up with water while showering.
A/C worked good, quiet room, breakfast decent.
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酒店回复: We sincerely apologize for the inconvenience caused. Cleanliness is a top priority, and we regret your experience. We’ll address this immediately to prevent recurrence. We value your input and hope to welcome you back for a better experience in the future.
5.0分
其他
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Room was clean, could have had a few extra towels for drying off and extra pillows . Personal preference . Was a bit shocked going into pool and tub area, had dead crickets in both and the hot tub could have been cleaned. We did skim both . Breakfast was good and hot.
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酒店回复: Thank you for taking the time to share your feedback. We're delighted to hear that you found the room clean and enjoyed the hot breakfast. We apologize for the oversight with the towels, pillows, and the pool area. Your comments are valuable in helping us enhance our services, and we've already taken steps to address these issues. We hope to welcome you back for an improved experience in the future!
5.0分
商务出差
A+++++++++
Loved everything about the stay including the manager she’s the sweetest makes you feel like family :)
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酒店回复: We appreciate your kind words. We are thrilled to hear how we make you feel like family.
4.0分
情侣出游
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The first night the smoke detector went off at 3am, the batteries had to be replaced, didn’t stop the beeping alarm, disconnected from the ceiling by my husband, finally after 30 minutes of alarm.,. Silence!
Not an easy check-in, they showed we had just checked out… but over all WE WILL STAY again😂
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酒店回复: We are thrilled to hear that you will be coming back to stay with us again. We apologize for the inconvenience. Your concerns are noted, and we’re addressing them immediately. Thank you for your feedback and kind words about our staff
Location had poor access due to construction on interstate. Hotel lacking in cleanliness in main areas and our room . Noisy area.
The spicket on the tub came off and was unable to use the shower. Front desk refused to give another room saying hotel was booked which I highly doubted. I requested a refund but have not heard from them. I had a total of 3 rooms booked. The other two rooms were not great but were decent.
Okay, the main problem is that they don't service the rooms but in Thursdays and Mondays and they didn't even tell us until Friday. We booked Wednesday checking out Sunday. Y'all that's a lot of full trash cans and we had to keep going down to the front desk for towels, itty bitty shampoos, coffee,b cups etc. wine stay here again even though great location and have stayed few times before. Breakfast was good!
Good older hotel
This is the 3rd time I have stayed here and it is clean although definitely an older hotel and the breakfast has good options. Both my coffee maker in my room and the room TV did not work. I told the front desk and they said they asked someone to come by but that didn't happen. It wasn't that big of a deal because I was gone most of the time and they have coffee in the lobby. I reminded them when I checked out though so hopefully they work for the next guest!
Bed wasn't comfy at all. The facilities didn't work (ice machine or vending) on my floor. The gentleman working the front was a bit odd and rude when I asked about a working vending machine he told me to just walk to braums it wasnt that far of a walk. But it was dark and walking alone in a familiar neighborhood with my daughter kinda bothered me so we just went back to the room.
Room was okay, kinda over priced. The walls are thin you can hear your above neighbors walking all night
Not with the money
Nice check-in, but the room and hallways smelled like wet mildew, the room had a few bugs, someone’s clipped toenails were next to the nightstand, the fridge runs really loud, bathtub filled up with water while showering.
A/C worked good, quiet room, breakfast decent.
Room was clean, could have had a few extra towels for drying off and extra pillows . Personal preference . Was a bit shocked going into pool and tub area, had dead crickets in both and the hot tub could have been cleaned. We did skim both . Breakfast was good and hot.
A+++++++++
Loved everything about the stay including the manager she’s the sweetest makes you feel like family :)
The first night the smoke detector went off at 3am, the batteries had to be replaced, didn’t stop the beeping alarm, disconnected from the ceiling by my husband, finally after 30 minutes of alarm.,. Silence!
Not an easy check-in, they showed we had just checked out… but over all WE WILL STAY again😂