酒店回复: Dear Daniel,Thank you for sharing your experience. We understand how upsetting and inconvenient it must have been to arrive late at night only to encounter a rooming issue, especially while traveling with others. Situations like this are not reflective of the service we strive to provide. We've noted your concerns and are reviewing our check-in procedures to help prevent similar occurrences in the future. Your feedback is appreciated and will be used to improve our operations moving forward.Sincerely, Hotel Manager
5.0分
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Schertz💯 最佳西方酒店
我以前住过，以后还会继续住。一如既往，一切都很棒。早餐服务。
干净。这里没什么可抱怨的。我推荐室内泳池，一大优点。
干净，干净。
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酒店回复: Dear Dan,Thank you for the fantastic 10/10 rating! We're thrilled to hear that your experience at our Schertz Best Western continues to meet your expectations. We truly appreciate your loyalty and recommendation, and we’re so glad you enjoyed the breakfast, cleanliness, and indoor pool. We look forward to welcoming you back again soon!Sincerely, Hotel Manager
酒店回复: Dear Tracy,Thank you for the great 8/10 rating! We're glad you were pleasantly surprised by the clean, fresh-smelling interior and appreciated the friendly staff and breakfast. We’ve noted your observation about the room’s past water issue and will keep it in mind as we continue improving. We hope to welcome you back for an even better stay next time!Sincerely, Hotel Manager
3.0分
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不会再住了。
我们第一次走进房间时，一只蟑螂就窜进了浴室。第二天晚上我们回到房间时，这种情况又发生了。
我们住了四天，走廊和楼梯都没有吸尘。需要清理一下。
我们的房间钥匙多次出现故障。
工作人员非常友好。
热水浴缸很棒。
早餐很棒。
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酒店回复: Dear Joshua,Thank you for your feedback. We're pleased to hear you enjoyed our friendly staff, hot tub, and breakfast. However, we take your concerns seriously and have noted the areas that need attention. Please know that our hotel regularly conducts pest control, and this may have been an isolated incident, but we will still investigate to ensure the highest standards are maintained. Cleanliness and maintenance are top priorities, and we will address these issues with our team. We appreciate your input and the opportunity to improve.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your experience. We appreciate your kind words about our courteous staff, efficient check-in process, and cleanliness throughout the property. It is wonderful to hear that the complete breakfast and nearby dining options contributed to an enjoyable stay. Your suggestion to refresh the lobby seating is valuable and helps guide our efforts to enhance guest comfort and ambiance. We look forward to welcoming you again to provide another pleasant visit.Sincerely, Hotel Manager.
酒店回复: Dear Ashley,Thank you for the wonderful 5 out of 5 rating! We're so glad to hear you enjoyed the pool, hot tub, and clean room. We appreciate your feedback on the check-in experience and will work to ensure a more consistent level of service for all guests. We're happy to hear you'll be returning, and we look forward to welcoming you back soon! Sincerely, Hotel Manager
酒店回复: Dear melissa,Thank you for sharing your feedback. We’re glad you found the location convenient and the hotel clean. We appreciate your comments about the room’s condition and understand your concern regarding the outdated aspects. Your insights are valuable, and we are continually looking for ways to enhance the guest experience. We also appreciate your patience with the traffic and construction, and we’ll keep your suggestions in mind as we work to improve our facilities.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your thoughtful review! We're glad you enjoyed the comfort and overall experience at our hotel. Your feedback regarding the heater has been noted, and we appreciate your understanding during the warm San Antonio weather. We look forward to welcoming you back for an even smoother stay!Sincerely, Hotel Manager
酒店回复: Dear Danielle,Thank you for your wonderful 10/10 rating! We’re delighted to hear our team provided excellent service and could accommodate your school function. It’s great to know you enjoyed the fresh breakfast with plenty of choices. We’ve noted your feedback about the bed firmness and the elevator speed and will review these areas for improvement. We look forward to hosting you again!Sincerely, Hotel Manager
酒店大堂的工作人员非常友好。早餐也很美味。而且停车免费，我觉得这是一家性价比非常高的酒店。虽然酒店有点旧了，但它离圣马科斯奥特莱斯只有15分钟路程，周围还有很多商店和餐厅，这点很好。最让我满意的是，酒店有一个安静的室内游泳池和温暖的按摩浴缸。在奥特莱斯逛了很久，腿很酸很累，能在温暖的水里放松一下真是太棒了。泳池的水也很暖和，可以尽情使用。下次我还会选择这里。
我们和另一对夫妇一起旅行，入住时我们还有房间，但当另一对夫妇去他们的房间时，发现有人的行李已经放在那里了。服务员说他们没有空房了，所以我们不得不把所有行李都装上车，开车两个小时到另一家酒店，因为镇上已经没有空房了。当时已经很晚了，非常不方便。
Schertz💯 最佳西方酒店
我以前住过，以后还会继续住。一如既往，一切都很棒。早餐服务。
干净。这里没什么可抱怨的。我推荐室内泳池，一大优点。
干净，干净。
别被外表迷惑了！！
我只能说，外观和内部装潢完全不搭。我对里面的装潢感到惊喜。闻起来很香。工作人员非常友好。早餐也不错。虽然我们房间曾经漏过水，但总体来说，这次住宿体验还不错。
不会再住了。
我们第一次走进房间时，一只蟑螂就窜进了浴室。第二天晚上我们回到房间时，这种情况又发生了。
我们住了四天，走廊和楼梯都没有吸尘。需要清理一下。
我们的房间钥匙多次出现故障。
工作人员非常友好。
热水浴缸很棒。
早餐很棒。
工作人员彬彬有礼，入住手续快捷，房间干净。丰盛的午餐。我住得很愉快。附近有餐厅。我真的很喜欢它。建议：改造大堂椅子。
中庭泳池和热水浴缸干净整洁，运行良好，非常棒。我们的房间干净漂亮。我们提前到达，可以办理入住——入住人员很棒。负责过夜入住的人员很唐突。我们有两张床，睡觉时感觉很冷。我要求多加两条毯子，他坚持只给一条——我猜今晚我会睡得冷，因为我会把那条多加的毯子给孩子们。如果您需要洗漱用品或零食，大堂里的小商店只收现金。总的来说，我们的住宿体验很棒，还会再来的。
这次入住体验非常一般。评分很误导人，因为我预想酒店设施与实际不同。这家酒店看起来非常老旧。房间里有旧水渍，床单明显很旧，而且用得太多了。虽然很干净，但真的很难注意到所有东西有多老旧。地理位置很好，但交通很吵。停车位充足，但高速公路上的一个入口正在施工，所以关闭了。
舒适的酒店
总的来说，我喜欢这个地方。但是，我房间里的暖气坏了。他们一开始提出要换暖气，但我拒绝了。他们又提出帮我换到一楼的房间，但我拒绝了，因为圣安东尼奥的天气很热。除了暖气坏了以外，这里还不错。
服务很棒
他们非常配合我们学校的活动，甚至允许孩子们提前入住，为活动做准备。早餐很新鲜，选择也很多。唯一的缺点是床太硬了，我不太喜欢，而且电梯很慢。