酒店回复: Dear Debra,Again let me say that I am sorry you did not have a good experience with us. As We discussed at the time of check out my staff was simply trying to accommodate your request on your reservation, that you required a room on the first floor due to your husband having medical issues. The $100.00 charge was for incidentals. Incidentals is required at any hotel you stay at it is for in case a guest causes damage. If no damage is done the $100.00 is refunded back to the credit card and is a standard refund process time with your bank or credit card provider. With you booking through a third party and it being a prepaid reservations there is no receipt I can physically hand you I apologize your receipt will come from *******.
The elevator was out, so they upgraded us to a full suite,on the first floor
The room had a smell to it but once I bought some air freshener. It was fine. Breakfast buffet was excellent. The breakfast host was very sweet and helpful.. the bed had a dent in the mattress but other than that no complaints for the price
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酒店回复: Cassandra Thank you for staying with us and for filling out the survey
3.0分
其他
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The room itself was fine except the pillows smell very stale. (but were clean). The breakfast was good. BUT.... the elevator was broken, which I understand because it was Thanksgiving they couldn't get it fixed right away. However, upon check in, the woman proceeded to tell us about the broken elevator and added "the only rooms I have are on the 3rd and 4th floor". Since my room was prepaid on a 3rd party site, it's not like I had a choice about staying. Plus it was Thanksgiving.. where would we even go? And I wouldn't get money back or anything so of course we took it. No "sorry" or "can I help you up the stairs?" (we are old) and she said it in a tone that meant she really didn't want us to stay. VERY unwelcoming. If she would have said it in a different tone OR said "sorry" I might have felt differently.
酒店回复: Thank you for staying with us and for filling out the survey
5.0分
其他
Staff was very courteous and helpfull. Ive been staying here for the past four years for all of my granddaughters events.
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酒店回复: Thank you for filling out the survey and for staying with us . We look forward to seeing you again.
5.0分
其他
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Everything was good about it. Was able to do early check in on Thanksgiving. Pool was warm for the kids and breakfast was switched up everyday. Kids loved the endless amounts of hot chocolate. Beds are comfortable as well, showers nice and hot!
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酒店回复: We are Happy To hear that we met expectations and thank you for staying.
4.0分
其他
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Mattress was comfortable though a bit divited. Elevator was out of order, though we were offered a Queen room on the ground floor instead of walking up to the 4th floor. Skipped breakfast after taking a sip of sour expired milk.
酒店回复: thank you for staying with us and for filling out the survey
早餐很棒。员工超级友好，房间也非常干净！推荐！
我们提前三周预付了一张特大号床的费用。到达时，尽管我们已预付了费用，但他们却没有特大号床。晚班服务员很粗鲁。然后，我被收取了100美元的损坏押金。他们说退房时会退还。我要求退款收据，但他们没有给我。我们进房间时，地毯上有一大块棕色污渍。我打电话给前台，因为我不想为此付费。然后，我丈夫坐在床角上，床架坏了，他摔倒在地。当我们告诉工作人员时，他们漠不关心，而且非常粗鲁。女经理令人讨厌，还故意粗鲁无礼。我不会把这个地方推荐给我最大的敌人。零星
床不错，但地毯不太干净，尤其是走廊（有些地方也磨损了）。走廊的墙壁破损严重。浴缸有裂缝。浴室需要重新粉刷。早餐是常规供应，但土豆好像剩了。糕点还可以。对于需要杏仁奶的人来说，提供杏仁奶很不错。
这家酒店比较老了，他们正在尽力保持原有的风格。卖的是两张大床，但肯定是两张双人床。还行，但感觉价格有点高。
一切都很好
The elevator was out, so they upgraded us to a full suite,on the first floor
The room had a smell to it but once I bought some air freshener. It was fine. Breakfast buffet was excellent. The breakfast host was very sweet and helpful.. the bed had a dent in the mattress but other than that no complaints for the price
The room itself was fine except the pillows smell very stale. (but were clean). The breakfast was good. BUT.... the elevator was broken, which I understand because it was Thanksgiving they couldn't get it fixed right away. However, upon check in, the woman proceeded to tell us about the broken elevator and added "the only rooms I have are on the 3rd and 4th floor". Since my room was prepaid on a 3rd party site, it's not like I had a choice about staying. Plus it was Thanksgiving.. where would we even go? And I wouldn't get money back or anything so of course we took it. No "sorry" or "can I help you up the stairs?" (we are old) and she said it in a tone that meant she really didn't want us to stay. VERY unwelcoming. If she would have said it in a different tone OR said "sorry" I might have felt differently.
Staff was very courteous and helpfull. Ive been staying here for the past four years for all of my granddaughters events.
Everything was good about it. Was able to do early check in on Thanksgiving. Pool was warm for the kids and breakfast was switched up everyday. Kids loved the endless amounts of hot chocolate. Beds are comfortable as well, showers nice and hot!
Mattress was comfortable though a bit divited. Elevator was out of order, though we were offered a Queen room on the ground floor instead of walking up to the 4th floor. Skipped breakfast after taking a sip of sour expired milk.