Stayed for two nights. Staff was very friendly, room was clean and they provided a very nice breakfast and even soup and beverages until 5pm. Would definitely stay again.
4.0分
商务出差
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Just an overnight stay - late arrival, easy check in - room nice, the armchair and settee a nice addition - scattered lighting for the room but workable. Nice selection of food for the breakfast but it opens at 6 AM - I was there at 6:20 and the eggs were cold, the sausage was cold, the potatoes were cold - the toaster takes at least 3 passes for an English muffin and still not toasted crisp. A plus was that no one turned on the tv. VERY noisy morning staff arriving and setting up at the front desk.
3.0分
商务出差
Room was outdated and dingy looking but was a good sized room. Breakfast was good though! Building is just old
1.0分
其他
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Rude staff, worn beds, dirty bathroom
Dirty washcloth was left in shower. Staff were extremely rude when checking in, during the middle of the night and the next morning. I was telling the front desk lady about our room and she asked if I told the lady last night and I said no, we arrived very late and just went to bed. The lady just walked off when I was talking to her.
The beds were very worn. Carpet had sticky spots on it.
Hotel had a strict policy on bring no hot breakfast out of their breakfast room and were only allowed to bring muffins or cold items to your room or with you to go.
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酒店回复: Dear Kasey,Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and service issues you encountered during your stay. Finding a used washcloth and sticky carpet is unacceptable, and your comments have been shared with our housekeeping team to ensure this is corrected immediately.We’re equally sorry to hear about your interactions with our staff. Our goal is always to provide courteous and helpful service, and we regret that this was not your experience. Your feedback will be used in additional training to help prevent similar situations in the future.Regarding our breakfast policy, it is in place to maintain health and safety standards, but we understand how it may have felt restrictive. We will review how this policy is communicated to ensure it’s handled with greater understanding and flexibility.We truly appreciate your feedback and the opportunity to improve. We hope you’ll consider giving us another chance to provide a more comfortable and welcoming stay.
2.0分
其他
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Nothing unique. A typical interstate hotel, poor quality food at breakfast. The first impression was desk staff who was short with me for asking if I could check in 2 hours early. They have a$40 early check in fee, which is advertised at the desk. They did have a room ready for occupancy, and they charged the fee. Anyway, that was my experience.
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酒店回复: Dear Bryan,Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet expectations and that your first impression at check-in was less than welcoming. We strive to provide friendly and accommodating service, and we regret that this was not reflected during your visit.Regarding our early check-in fee, it is in place to ensure rooms are properly cleaned and ready outside of standard check-in hours, but we understand how this may have felt disappointing. We also appreciate your comments about breakfast and will review your feedback with our team to explore ways we can improve quality and variety.We value your input and hope you’ll consider giving us another opportunity to provide a more positive experience on your next visit.
4.0分
其他
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We booked and got an accessible room. That doesn’t always happen.
Libby and breakfast area was clean. Halls clean. Room was clean.
Towels and trash were taken every day but bed never remade.
Close to highway, grocery, gas, and restaurants.
5.0分
情侣出游
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One of the cleanest and nicest hotels we have stayed at. Room was large as was the bathroom. Staff was wonderful and pleasant. Even the towels were soft and thick. Not one single negative thing to possibly say.
4.0分
其他
King Suite
Clean room but slight odor. Friendly staff. Great selection for breakfast and would definitely stay again
5.0分
情侣出游
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5 STARS FOR PINK PALACE!!! First time to stay and enjoyed our time immensely. Beautiful hotel,staff was friendly and helpful,everything was well maintained. Close to Ford Museum and Greenfield Village. Alot of dinning options on area.
Stayed for two nights. Staff was very friendly, room was clean and they provided a very nice breakfast and even soup and beverages until 5pm. Would definitely stay again.
Just an overnight stay - late arrival, easy check in - room nice, the armchair and settee a nice addition - scattered lighting for the room but workable. Nice selection of food for the breakfast but it opens at 6 AM - I was there at 6:20 and the eggs were cold, the sausage was cold, the potatoes were cold - the toaster takes at least 3 passes for an English muffin and still not toasted crisp. A plus was that no one turned on the tv. VERY noisy morning staff arriving and setting up at the front desk.
Room was outdated and dingy looking but was a good sized room. Breakfast was good though! Building is just old
Rude staff, worn beds, dirty bathroom
Dirty washcloth was left in shower. Staff were extremely rude when checking in, during the middle of the night and the next morning. I was telling the front desk lady about our room and she asked if I told the lady last night and I said no, we arrived very late and just went to bed. The lady just walked off when I was talking to her.
The beds were very worn. Carpet had sticky spots on it.
Hotel had a strict policy on bring no hot breakfast out of their breakfast room and were only allowed to bring muffins or cold items to your room or with you to go.
Nothing unique. A typical interstate hotel, poor quality food at breakfast. The first impression was desk staff who was short with me for asking if I could check in 2 hours early. They have a$40 early check in fee, which is advertised at the desk. They did have a room ready for occupancy, and they charged the fee. Anyway, that was my experience.
We booked and got an accessible room. That doesn’t always happen.
Libby and breakfast area was clean. Halls clean. Room was clean.
Towels and trash were taken every day but bed never remade.
Close to highway, grocery, gas, and restaurants.
One of the cleanest and nicest hotels we have stayed at. Room was large as was the bathroom. Staff was wonderful and pleasant. Even the towels were soft and thick. Not one single negative thing to possibly say.
King Suite
Clean room but slight odor. Friendly staff. Great selection for breakfast and would definitely stay again
5 STARS FOR PINK PALACE!!! First time to stay and enjoyed our time immensely. Beautiful hotel,staff was friendly and helpful,everything was well maintained. Close to Ford Museum and Greenfield Village. Alot of dinning options on area.
Difficult to find
Not attention to cleanliness
No remote control for television
Old chain lock for room door safety