酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your thoughtful review following your stay at Le Méridien Phuket Mai Khao Beach Resort.We are truly delighted to know that your initial concerns were quickly replaced with a wonderful experience. It is especially rewarding to hear that you appreciated the cleanliness of the hotel, our Thai-style gardens, pool, and the convenience of our direct beachfront location. Knowing that your child enjoyed the stay so much that they did not want to leave is the greatest compliment we could receive.We understand your comment regarding the hotel’s secluded location. Mai Khao is known for its peaceful and less commercialized surroundings, which many guests value for a relaxing escape, though we recognize it may feel isolated for those seeking more activities outside the resort.Thank you as well for highlighting the reasonable pricing and seaside dining options. Your kind recommendation means a great deal to us.We truly look forward to welcoming you and your family back for another memorable and relaxing stay in the future.Warm regards,Front Office TeamLe Meridien Phuket Mai Khao Beach Resort
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback about your recent stay with us.We are delighted to know that you appreciated the peaceful atmosphere of Mai Khao Beach and enjoyed the overall environment of our resort. It is also wonderful to hear that our breakfast selection met your expectations and that your child was able to enjoy the complimentary breakfast. We are especially pleased that you found our pool layout in the central courtyard convenient and family-friendly.We also value your comments regarding the room design. Guest feedback is very important to us as we continuously look for ways to enhance our facilities and overall experience.It is great to know that our location provided convenient access to the pier for your Similan Islands excursion and that you found good value during the festive period.Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you and your family back to Le Méridien Phuket Mai Khao Beach Resort in the near future.Kind regards,Le Méridien Phuket Mai Khao Beach Resort Team
酒店回复: Dear Valued Guest,Thank you very much for your wonderful review and for highly recommending Le Méridien Phuket Mai Khao Beach Resort.We are truly delighted to know that your stay with us exceeded your expectations, especially in comparison to previous experiences in Phuket. It is rewarding to hear that you enjoyed the relaxing vacation atmosphere, as well as our beach and pool facilities.We are also pleased that you found the bedding comfortable and our team attentive throughout your stay. Providing excellent value while maintaining high standards of quality and service is something we continuously strive for, and your kind recognition means a great deal to us.We are especially grateful that you have already booked another five-day stay in April. This is the greatest compliment we could receive, and we very much look forward to welcoming you back for another memorable holiday.Warm regards,Front Office TeamLe Meridien Phuket Mai Khao Beach Resort
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations and that your stay left you feeling disappointed. Please accept our sincere apologies.Regarding your comments about our positioning and facilities, we regret that the overall product did not align with what you anticipated. Our resort is officially classified and operated in accordance with international brand standards, and we continuously invest in maintaining both our facilities and service quality. That said, perceptions are very personal, and we respect that your experience fell short.Concerning our location, Le Méridien Phuket Mai Khao Beach Resort is intentionally situated on Mai Khao Beach, an area known for its tranquility and natural surroundings, away from the busy tourist centers. Many of our guests specifically choose us for this peaceful setting, though we understand this may not suit every traveler’s preference.With respect to the “Chinese Preferred” program, this refers to brand-level amenities and services designed to make Chinese guests feel comfortable and well supported during their stay. At Le Méridien Phuket Mai Khao Beach Resort, we proudly welcome guests from all around the world and are committed to providing an inclusive and respectful environment for every nationality and culture.Your comments about staff attitude are particularly concerning. Professionalism, courtesy, and genuine care are fundamental values for us. What you describe does not reflect the standards we expect from our team, and we will address this internally to ensure that every guest concern is handled with empathy and efficiency.Regarding breakfast and hygiene, please be assured that cleanliness and food safety are taken extremely seriously. The presence of flies and the dining environment you described are not acceptable and will be thoroughly investigated with our culinary and stewarding teams. We will also review the service flow during peak hours to minimize waiting time.While we regret that your stay was not satisfactory, we genuinely appreciate your candid feedback, as it helps us identify areas for improvement. Should you be open to it, we would welcome the opportunity to restore your confidence in the future.Kind regards,Yann HervyResort Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. I am truly sorry to read that your recent stay did not meet your expectations and that your family’s holiday experience was negatively impacted.At Le Méridien Phuket Mai Khao Beach Resort, we sincerely strive to provide a comfortable and enjoyable stay for all our guests. It is therefore very concerning to learn about the challenges you encountered regarding the resort’s location, transportation costs, room condition, cleanliness concerns, and your dining experience.Regarding the resort’s location, we understand that Mai Khao is more secluded compared to Phuket Town and other busier areas. Many guests choose this destination for its tranquility and beachfront privacy; however, we regret that this did not align with your travel expectations. We also apologize if the transportation options and associated costs caused inconvenience during your stay.Your comments about the room condition and the presence of ants are particularly disappointing. This is certainly not the standard we aim to uphold. We appreciate that you brought this to our attention during check-in, and we sincerely regret if our response at the time did not resolve the issue to your satisfaction. Please be assured that your feedback has been shared with our Engineering and Housekeeping teams for immediate review and corrective action.Furthermore, we are very concerned by your remarks regarding hygiene and flies in the restaurant areas. Food safety and cleanliness are of the utmost importance to us, and what you described does not reflect our operational standards. We have addressed this matter with our Culinary and Food & Beverage leadership teams to reinforce strict hygiene controls and preventive measures.We understand how frustrating it must have been to feel disappointed after investing in two rooms and planning a family holiday. This is certainly not the experience we wish to deliver, and we deeply regret the distress this situation caused you and your family.We truly value your feedback, as it helps us identify areas where we must improve. Should you be willing, we would appreciate the opportunity to connect with you directly to further understand your concerns and explore how we may restore your confidence in us.Thank you again for sharing your experience.Warm regards,Front Office TeamLe Meridien Phuket Mai Khao Beach Resort
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed and heartfelt review of your Chinese New Year stay with us.We are truly delighted to know that your family loved the room and found it spacious, comfortable, and well-suited for your multi-generational trip. It is wonderful to hear that the layout, cleanliness, balcony views, and overall environment contributed to a memorable holiday experience. We are especially pleased that you enjoyed the festive Chinese New Year celebrations, including the dragon dance, firecrackers, and children’s gifts. Creating meaningful moments for families during special occasions is very important to us.It is also gratifying to know that you had the opportunity to enjoy our spa, soft play area, and other facilities, and that our Chinese-speaking front desk associate and doorman left a positive impression with their attentiveness and hospitality.At the same time, we sincerely appreciate your honest feedback regarding certain service areas. While we are glad there were no major concerns, we regret that some interactions did not feel as warm or comfortable as the rest of your experience. Please be assured that your comments have been shared with the relevant department heads for review and further training, as we continuously strive to deliver consistently attentive and intuitive service across all areas of the resort.We are truly grateful for your balanced feedback highlighting both our strengths and the areas where we can improve. It would be our pleasure to welcome you and your family back for another joyful and memorable stay in the future.Warm regards,Le Méridien Phuket Mai Khao Beach Resort Team
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed the hotel’s relaxing atmosphere, spacious grounds, and our breakfast offerings. It’s also wonderful to know that you found the pool and landscaping to be highlights of your experience.At the same time, we appreciate your constructive comments regarding transportation, room amenities, and the overall comfort of your stay. Your feedback is very valuable, and we will review these areas with our team to identify opportunities for improvement, ensuring that our facilities and services meet the high standards associated with the Le Méridien brand.We are delighted that you plan to return and experience the resort again during the dry season. Our team looks forward to welcoming you back for an even more enjoyable and comfortable stay.Warm regards,Front Office TeamLe Meridien Phuket Mai Khao Beach Resort
酒店回复: Dear Valued Guest,Thank you very much for sharing your experience with us.We are pleased to know that you enjoyed the peaceful setting, the sea view, and particularly our breakfast, which you found exceptional. We’re also glad to hear you liked the offerings at the coffee bar.We appreciate your feedback regarding the Mediterranean restaurant, and we will certainly share your comments with our culinary team for further review.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another relaxing visit.Warm regards,Front Office TeamLe Meridien Phuket Mai Khao Beach Resort
5.0分
花园景客房 - 带2张双人床,园景,阳台
家庭亲子
房间宽敞,设施齐全,早餐好吃,适合躺平!
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酒店回复: Dear Valued Guest,Thank you very much for sharing your kind feedback with us.We are delighted to know that you enjoyed the spacious and well-equipped room, as well as our breakfast offerings. It is especially pleasing to hear that you found the resort perfect for a truly relaxing and laid-back stay — creating a comfortable environment where our guests can unwind is exactly what we aim to provide.We sincerely appreciate your support and look forward to welcoming you back to Le Méridien Phuket Mai Khao Beach Resort for another restful escape in the future.Warm regards,Le Méridien Phuket Mai Khao Beach Resort Team
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed review of your recent stay. While we are pleased to know that you enjoyed the hotel’s surroundings, public areas, and the beautiful scenery of Mai Khao Beach, we sincerely regret to learn about the inconveniences you encountered during your stay.Please accept our heartfelt apologies for the shortcomings in housekeeping service, maintenance efficiency, and your breakfast experience. This is certainly not the level of service we strive to deliver. Your feedback has been shared with our Housekeeping, Engineering, and Culinary teams for immediate review and improvement to prevent similar situations in the future.We truly value your comments as they help us identify areas that require attention. We hope to have another opportunity to welcome you back and restore your confidence in our service with a much-improved experience.Warm regards,Le Méridien Phuket Mai Khao Beach Resort
看了其他游客的评价,一开始挺忐忑的~
但入住后发现真的非常不错,酒店卫生不错,泰式园林和泳池都非常赞,而且酒店就在海边,出客房走两步就到了,非常方便,孩子也很开心,都不想走了~
唯一的缺点是酒店外面什么没有什么商业,比较荒凉,所以,如果你喜欢泡酒店,亲子娱乐,这里完全够了~
海边还有几家餐厅,收费也比较合理,真的非常不错😌
后面有机会还会来~
迈考海滩属于比较安静、远离商业的区域,艾美酒店的环境很不错,但房间室内属于国内亚朵、假日这种普通酒店的装修类型,早餐很棒,免费送了小朋友的早餐,泳池在中庭对带小朋友出行的家庭很友好,住这个酒店离码头车程一小时,可以很便捷的去斯米兰跳岛游玩。过年期间能以1400元/晚的含税价定到房间也是还有性价比。
这个酒店非常推荐!
普吉住了3 倍这个房价的酒店,放弃房费逃出来的听客房。 来到这个价格只有1/3, 但是度假感100%
沙滩泳池100 分。真是觉得酒店还是要选国际连锁的。
房间床品舒适,酒店服务人员配置到位了。
这个价位酒店难得的品质, 我们立马订了4 月的5 天行程。
非常推荐!
在普吉岛这家酒店的入住经历堪称一场灾难,严重拉低了我对旅行住宿的期待,必须分享出来让大家警惕!
1. 严重名不副实,涉嫌虚假宣传
酒店自诩“五星级”,但其设施简陋,
服务低下,实际体验顶多相当于国内的两三星标准,完全是在误导消费者。
2. 位置偏远,宣传与实际严重不符
酒店地理位置非常偏僻,出行极为不便。更可笑的是,其宣传中打着“华人优选”的旗号,但酒店内几乎没有懂中文的员工,入住的也大多是中东地区的游客,所谓的“华人优选”根本就是一句空话。
3. 员工服务态度极其恶劣
面对住客提出的问题,酒店工作人员的态度消极、冷漠甚至恶劣,完全没有展现出任何解决问题的诚意和专业素养,让人感到非常不被尊重。
4. 早餐体验极差,卫生状况堪忧
早餐时段简直是一场“噩梦”。不仅食物种类少得可怜,口味也非常一般。最让人难以接受的是,用餐环境脏乱,需要一边吃饭一边挥手拍打苍蝇,卫生状况令人作呕。此外,用餐还需要长时间排队等待,体验感极差。
总而言之,这家酒店无论是硬件设施还是软件服务,都与“五星级”的标准相去甚远。这是一次极度糟糕的入住体验,完全不值得推荐。希望大家谨慎选择,千万不要被其虚假宣传所蒙蔽,以免像我一样踩雷。
这次旅行是十几年以来最糟糕最折磨的一次 !
酒店非常的偏 而且装修风格就像国内如家 很破 更别提奢华的艾美风 只是挂个名 实际巨差!! 这么偏周边啥都没有 酒店也没有接驳车服务 有出租服务 打车到旁边便利店要500株单程 车程5分钟吧 大家感受一下!
卫生也很差 餐厅吃饭 伴随着苍蝇 自助餐 眼看着苍蝇叮过 也只能吃 不然没地方吃! 这么偏的地方酒店只有两家餐厅 贵!而且巨难吃 大众点评评分只有三点几分!我们前两天在酒店忍了两天 后面三天每天花3000株打车来回三小时去普吉镇吃了 旅行变成了受罪!!
我们入住当天反馈房间有蚂蚁 破旧 要求退房! 但是酒店不容易 !! 家庭订了两间 共花费2.5万!总不能打水漂吧??度过了一个特别糟糕的假期!
全家新春出游🧣房间非常非常喜欢😍空间很大,定的家庭房,双层亲子间和一个大床,爸爸妈妈,姐姐妹妹,感觉四个大人都没问题。房间干净,很舒适,浴室和卫生间也非常满意,空间,卫生都很OK。有大阳台,楼下就是泳池,泳池,餐吧延伸到海边,非常🈶感觉。整体设施,环境喜欢的不得了。
晚上和大女儿做了SPA,小贵但可以接受😁,接待处的小哥哥很热情,整体服务很好。爸爸和小女儿去了淘气堡,非常适合亲子娱乐的意见酒店。
风景极佳,我们去时大年初一,舞龙🐉鞭炮🧨,送给小朋友🎁礼物。孩子玩儿的不亦乐乎。身在泰国但新年味十足。
海边有瑜伽课,可惜时间太紧没有参加。
服务方面85分吧。👍🏼柜台接待处有个讲中文的小姑娘很周到,很好,门口迎宾小伙子也彬彬有礼。餐厅服务生和泳池边上有个叠浴巾的女服务生感觉略有欠缺,虽说没有大的无力,但给人的感觉不是很舒服,其他都很好。
总之:风景,住房,卫生等硬件没得说;服务还有上升空间。
到达: 从机场到达约15分钟车程,机场只能用grab,花了我一百多元人民币的泰铢,好坑啊。
位置:酒店非常偏僻,车子开了很长的小路,走路出去几乎不大可能,只能泡酒店,吃的可以餐厅解决,价格高,或者grab叫外卖,想出去用grab, indrive等网约车或者让酒店叫的士,出去也要很远才有玩的吃的。建议呆在酒店里泡也挺好的。
房间: 之前网上有评论说三星级的房间,五星级的服务,也有点道理。房间很大,但内饰确实有点廉价,喝茶的玻璃杯, 小茶匙都很廉价,对不起Le Meridien的名字。下雨天,又近海边,房间很潮湿。
大环境: 出了房间,外围环境很好,大堂很舒适,餐厅也很大,还有个小小农场。园林绿化做得挺好,泳池是一大亮点,就在海边。
早餐: 早餐很丰富,味道很好,可以坐上两个小时。
总结: 下次应该会住多几晚,这次只住了两晚,天天下雨。等旱季再来。
因为是去度假的,选了个安静一点的海滩,虽然没什么玩的,但泡酒店看看海也不错,他们有一家地中海的餐厅,但不太适合我的口味,咖啡吧里面的餐食倒是不错,就住了两天,早餐真的非常棒,对比其他的艾美酒店,这家真的超好!
房间宽敞,设施齐全,早餐好吃,适合躺平!
整体环境不错,很喜欢酒店的公区,
但是房间的保洁非常一般,日常保洁并不仔细,尤其是洗漱区几乎中间出门是啥样回来还是啥样,其次在入住前没有对房间设施进行很好的检查,我们马桶冲完之后有非常大的噪音,深夜凌晨睡觉一直吵,几乎一整晚都没睡,第二天虽然来维修了但效率也很低,在房间里等了很久也耽误了自己的行程,但对此酒店没有主动提出任何补偿措施,只是电话一句轻飘飘的道歉,一直到晚上跟平台反映后平台联系了酒店才给我们提供了一份并不好吃的果盘…平台处理速度还是不错,酒店的话可能和淡季服务懈怠了也有关系。
早餐也想说一下,蛋饼区的人员非常不专业,温泉蛋做失败了非常多次,要omelet等了20分钟,隔壁的客人也等了很久,总之整体见仁见智吧,有一种看似想给很好的服务但是全是漏洞的感觉。
风景的话还是很不错的,麦考海滩几乎私人了。