酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your thoughtful review following your stay at Le Méridien Phuket Mai Khao Beach Resort.We are truly delighted to know that your initial concerns were quickly replaced with a wonderful experience. It is especially rewarding to hear that you appreciated the cleanliness of the hotel, our Thai-style gardens, pool, and the convenience of our direct beachfront location. Knowing that your child enjoyed the stay so much that they did not want to leave is the greatest compliment we could receive.We understand your comment regarding the hotel’s secluded location. Mai Khao is known for its peaceful and less commercialized surroundings, which many guests value for a relaxing escape, though we recognize it may feel isolated for those seeking more activities outside the resort.Thank you as well for highlighting the reasonable pricing and seaside dining options. Your kind recommendation means a great deal to us.We truly look forward to welcoming you and your family back for another memorable and relaxing stay in the future.Warm regards,Front Office TeamLe Meridien Phuket Mai Khao Beach Resort

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback about your recent stay with us.We are delighted to know that you appreciated the peaceful atmosphere of Mai Khao Beach and enjoyed the overall environment of our resort. It is also wonderful to hear that our breakfast selection met your expectations and that your child was able to enjoy the complimentary breakfast. We are especially pleased that you found our pool layout in the central courtyard convenient and family-friendly.We also value your comments regarding the room design. Guest feedback is very important to us as we continuously look for ways to enhance our facilities and overall experience.It is great to know that our location provided convenient access to the pier for your Similan Islands excursion and that you found good value during the festive period.Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you and your family back to Le Méridien Phuket Mai Khao Beach Resort in the near future.Kind regards,Le Méridien Phuket Mai Khao Beach Resort Team

酒店回复: Dear Valued Guest,Thank you very much for your wonderful review and for highly recommending Le Méridien Phuket Mai Khao Beach Resort.We are truly delighted to know that your stay with us exceeded your expectations, especially in comparison to previous experiences in Phuket. It is rewarding to hear that you enjoyed the relaxing vacation atmosphere, as well as our beach and pool facilities.We are also pleased that you found the bedding comfortable and our team attentive throughout your stay. Providing excellent value while maintaining high standards of quality and service is something we continuously strive for, and your kind recognition means a great deal to us.We are especially grateful that you have already booked another five-day stay in April. This is the greatest compliment we could receive, and we very much look forward to welcoming you back for another memorable holiday.Warm regards,Front Office TeamLe Meridien Phuket Mai Khao Beach Resort

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations and that your stay left you feeling disappointed. Please accept our sincere apologies.Regarding your comments about our positioning and facilities, we regret that the overall product did not align with what you anticipated. Our resort is officially classified and operated in accordance with international brand standards, and we continuously invest in maintaining both our facilities and service quality. That said, perceptions are very personal, and we respect that your experience fell short.Concerning our location, Le Méridien Phuket Mai Khao Beach Resort is intentionally situated on Mai Khao Beach, an area known for its tranquility and natural surroundings, away from the busy tourist centers. Many of our guests specifically choose us for this peaceful setting, though we understand this may not suit every traveler’s preference.With respect to the “Chinese Preferred” program, this refers to brand-level amenities and services designed to make Chinese guests feel comfortable and well supported during their stay. At Le Méridien Phuket Mai Khao Beach Resort, we proudly welcome guests from all around the world and are committed to providing an inclusive and respectful environment for every nationality and culture.Your comments about staff attitude are particularly concerning. Professionalism, courtesy, and genuine care are fundamental values for us. What you describe does not reflect the standards we expect from our team, and we will address this internally to ensure that every guest concern is handled with empathy and efficiency.Regarding breakfast and hygiene, please be assured that cleanliness and food safety are taken extremely seriously. The presence of flies and the dining environment you described are not acceptable and will be thoroughly investigated with our culinary and stewarding teams. We will also review the service flow during peak hours to minimize waiting time.While we regret that your stay was not satisfactory, we genuinely appreciate your candid feedback, as it helps us identify areas for improvement. Should you be open to it, we would welcome the opportunity to restore your confidence in the future.Kind regards,Yann HervyResort Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. I am truly sorry to read that your recent stay did not meet your expectations and that your family’s holiday experience was negatively impacted.At Le Méridien Phuket Mai Khao Beach Resort, we sincerely strive to provide a comfortable and enjoyable stay for all our guests. It is therefore very concerning to learn about the challenges you encountered regarding the resort’s location, transportation costs, room condition, cleanliness concerns, and your dining experience.Regarding the resort’s location, we understand that Mai Khao is more secluded compared to Phuket Town and other busier areas. Many guests choose this destination for its tranquility and beachfront privacy; however, we regret that this did not align with your travel expectations. We also apologize if the transportation options and associated costs caused inconvenience during your stay.Your comments about the room condition and the presence of ants are particularly disappointing. This is certainly not the standard we aim to uphold. We appreciate that you brought this to our attention during check-in, and we sincerely regret if our response at the time did not resolve the issue to your satisfaction. Please be assured that your feedback has been shared with our Engineering and Housekeeping teams for immediate review and corrective action.Furthermore, we are very concerned by your remarks regarding hygiene and flies in the restaurant areas. Food safety and cleanliness are of the utmost importance to us, and what you described does not reflect our operational standards. We have addressed this matter with our Culinary and Food & Beverage leadership teams to reinforce strict hygiene controls and preventive measures.We understand how frustrating it must have been to feel disappointed after investing in two rooms and planning a family holiday. This is certainly not the experience we wish to deliver, and we deeply regret the distress this situation caused you and your family.We truly value your feedback, as it helps us identify areas where we must improve. Should you be willing, we would appreciate the opportunity to connect with you directly to further understand your concerns and explore how we may restore your confidence in us.Thank you again for sharing your experience.Warm regards,Front Office TeamLe Meridien Phuket Mai Khao Beach Resort

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed and heartfelt review of your Chinese New Year stay with us.We are truly delighted to know that your family loved the room and found it spacious, comfortable, and well-suited for your multi-generational trip. It is wonderful to hear that the layout, cleanliness, balcony views, and overall environment contributed to a memorable holiday experience. We are especially pleased that you enjoyed the festive Chinese New Year celebrations, including the dragon dance, firecrackers, and children’s gifts. Creating meaningful moments for families during special occasions is very important to us.It is also gratifying to know that you had the opportunity to enjoy our spa, soft play area, and other facilities, and that our Chinese-speaking front desk associate and doorman left a positive impression with their attentiveness and hospitality.At the same time, we sincerely appreciate your honest feedback regarding certain service areas. While we are glad there were no major concerns, we regret that some interactions did not feel as warm or comfortable as the rest of your experience. Please be assured that your comments have been shared with the relevant department heads for review and further training, as we continuously strive to deliver consistently attentive and intuitive service across all areas of the resort.We are truly grateful for your balanced feedback highlighting both our strengths and the areas where we can improve. It would be our pleasure to welcome you and your family back for another joyful and memorable stay in the future.Warm regards,Le Méridien Phuket Mai Khao Beach Resort Team

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed the hotel’s relaxing atmosphere, spacious grounds, and our breakfast offerings. It’s also wonderful to know that you found the pool and landscaping to be highlights of your experience.At the same time, we appreciate your constructive comments regarding transportation, room amenities, and the overall comfort of your stay. Your feedback is very valuable, and we will review these areas with our team to identify opportunities for improvement, ensuring that our facilities and services meet the high standards associated with the Le Méridien brand.We are delighted that you plan to return and experience the resort again during the dry season. Our team looks forward to welcoming you back for an even more enjoyable and comfortable stay.Warm regards,Front Office TeamLe Meridien Phuket Mai Khao Beach Resort

酒店回复: Dear Valued Guest,Thank you very much for sharing your experience with us.We are pleased to know that you enjoyed the peaceful setting, the sea view, and particularly our breakfast, which you found exceptional. We’re also glad to hear you liked the offerings at the coffee bar.We appreciate your feedback regarding the Mediterranean restaurant, and we will certainly share your comments with our culinary team for further review.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another relaxing visit.Warm regards,Front Office TeamLe Meridien Phuket Mai Khao Beach Resort

酒店回复: Dear Valued Guest,Thank you very much for sharing your kind feedback with us.We are delighted to know that you enjoyed the spacious and well-equipped room, as well as our breakfast offerings. It is especially pleasing to hear that you found the resort perfect for a truly relaxing and laid-back stay — creating a comfortable environment where our guests can unwind is exactly what we aim to provide.We sincerely appreciate your support and look forward to welcoming you back to Le Méridien Phuket Mai Khao Beach Resort for another restful escape in the future.Warm regards,Le Méridien Phuket Mai Khao Beach Resort Team

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed review of your recent stay. While we are pleased to know that you enjoyed the hotel’s surroundings, public areas, and the beautiful scenery of Mai Khao Beach, we sincerely regret to learn about the inconveniences you encountered during your stay.Please accept our heartfelt apologies for the shortcomings in housekeeping service, maintenance efficiency, and your breakfast experience. This is certainly not the level of service we strive to deliver. Your feedback has been shared with our Housekeeping, Engineering, and Culinary teams for immediate review and improvement to prevent similar situations in the future.We truly value your comments as they help us identify areas that require attention. We hope to have another opportunity to welcome you back and restore your confidence in our service with a much-improved experience.Warm regards,Le Méridien Phuket Mai Khao Beach Resort